I walked into this location thinking I had an appointment, but when they checked in the computer, i in fact didn't. Mike offered to make inform me on the spot and gave me his card. He's also kind enough to fix my glasses which were taped together. Shout out to Mike, he's an asset to this establishment. read more

Don't know where to start. Female receptionist for eye exam was great. Eye doctor was great. All in the backend. Now front end where you buy your glasses from the salesmen. I select glasses, good. Glasses come in after 3 weeks. O.K. Then I put them on and I see O.K out of left eye, but the right eye is so blurred that it seemed to make one feel off balanced. I was told to take home and start over the next morning trying them. Still blurred after wearing for a hour. Did this for a week. No better. Take back and they say it will take a 3 weeks again. O.K. Went back to pick up what should be fixed. Salesman waits on someone who came in after me. I told him I am just here to pick up glasses. He tells me to have a seat or come back another time and continues to wait on other person who I did tell him that he came after me. So I left. They got my money for expensive glasses. Service on the front end of store is horrible and disrespectful. The first salesman made me feel that it was my fault they did not work. Second one crapped on me too. Who knows what happens next. will update. read more

I ordered my eyeglasses July 28. It is Sept 9. No eyeglasses. The manager refuses a refund, refuses to expedite service, refuses overnight shipment. Refuses to provide his manager's contact information. Refuses to provide an estimate on delivery. read more

As I read in other reviews the guys managing the frames sales are rude, not prices on frames, my glass were blurry one one eye and not the other! I swear they put the site for the left eye and a lens for the right eye! Then the sales men argue with you and tell you your eyes have to just but they never do. read more

I was supposed to have an appointment here at 5:20, however, ended up hitting more traffic then expected because of rush hour, it also wasn't the usual office I visit so I didn't realize how bad it would be. I texted letting them know I was about 10 minutes behind, and got a phone call as I pulled into the lot from the at 5:30 telling me they would no longer take my appointment because the eye doctor wanted to head out for the day even though they close at 7. She was still at the office, and I was literally in the parking lot, but she refused to see me and only called as I arrived. Now I have to reschedule (which I'm not doing with Pearle Vision, although I previously was a repeat customer), possibly have an eye infection which they were not concerned at all about and leave for a trip tomorrow. I understand I was late, but would have appreciated them still taking me rather then getting told the doctor didn't feel like staying any longer even though they are still technically open, citing that I was "outside their 5 minute grace period". read more

Team is always willing to help me with adjustments on my glasses and are in high spirits when asking for help. Huge Help!

I went in on Tuesday and was charged $49 for my eye exam. My husband went today, Friday, for an eye exam and was charged $10. When I called and questioned this I was told by Mike that the Tuesday doctor, Jill Miller, uses a different machine so it costs more. I wasn't told about this, warned, offered a different day of the week, nor offered to not use the fancy Tuesday machine. Mike told me he could give me $39 towards my next purchase but not give me a credit to my card. He told me the Tuesday receptionist always tells patients up front about the extra charge but I was NOT. What I did hear from the Tuesday receptionist was her f bomb filled rant on her cell phone right outside the front window complaining about her job while I sat there getting frames with my daughter. Classy. read more

I was in the Pearl Vision store on 6/9/22, and as always, the staff at Pearl Vision have always been attentive, even when they are busy. Working in customer service means acknowledging the customer as soon as they arrive. These employees are rock solid in the customer department. Thank you! I was only there to get a repair of glasses, but found myself much more at ease to wait once someone noticed that I walked in. Keep up the good work! I've been a customer in this location for over 17 years. read more

Sarah was fantastic. Price was right to get me Crizal, transitions. I see a whole new world now.

We needed prescription glasses for my Father. With failing vision, these glasses were a matter of "quality of life" for him. He asked that we use Pearle Vision due to them being a national company with a good reputation. We ordered two pair of glasses on June 2nd. Once we placed the order, it was as if Pearle Vision disappeared from the face of the earth. We called and inquired, but NEVER did anyone reach out by voice or email to tell us the status of the order. Finally, we stopped by unannounced to find that the first pair of glasses had arrived (no notification to us) we expressed our disappointment and asked to place a complaint. We were told that we couldn't have the District Manager's contact information, but that the District Manager would call us. On July 6th we received the second pair of glasses (when we again dropped in unannounced). Their communication on this order was non-existent, and the Manager of the store "Mike" was indifferent to the point of being rude. We are STILL "waiting" for a call from the District Manager. I would not repeat my mistake of doing business with this store if they were the only place in town to order/get glasses. I'd go without instead of duplicating this unprofessional and uncaring experience! read more

Went to get an exam and new glasses for the 1st time in over 5 years. The exam was quick and easy, the optometrist was really nice and had my exam done in no time. Then Sarah at the front was really helpful at walking me through all the options you can get with my lenses. She helped show me all the different kinds of frames I can choose from and found a frame I loved for a good price. Sarah made my overall experience here awesome! Will be back again for next years exam. read more

I took my critically ill brother's broken glasses into Pearle vision today (Sat). Jonathan (new owner) looked and looked for extra parts to try to fix his glasses. He was not able to locate the parts needed, but offered to look over the weekend and he would fix them on Mon. Then he said he had the same frames and would be able to transfer his lenses to the new frames. I know he did not charge me full price for the frames. He transferred the lenses into the new frames as I waited and I was able to return my brother's glasses to him at the hospital the same day. He was so grateful as was I. The previous owners of this establishment told my brother these frames were no longer available. Jonathan made an ill man very happy. read more

I will not be returning here! It started when I said I wanted to get contacts for the first time. The dr didnt seem to happy about that. After my exam was completed the dr told me it would not be a good idea for me to get contacts with my prescription. He strongly suggested against it because I have such a hard prescription to fill. He also found an astigmatism (after 10 yrs of wearing glasses this was a first) Needless to say I listened and didnt get them. After sharing my prescription with another eye dr I was told this was one of the easiest prescriptions to fill for contacts. If it was possible I would return my glasses and get my money back. Oh wait I would need to receive my glasses to be able to return them. It has been almost 3 weeks since my appointment and still dont have my glasses. I was told it would be 7-10 days. On day 10 I called and she was quick to say it takes 12-14 days (that was 4 days ago...still no call) I have never waited so long for glasses. Dont waste your time or money on the is place. read more

So far, so good at this Pearle. My wife went there and was treated very nicely and she liked the doctor. As well we had an insurance problem and they went out of their way to resolve it which highly impressed me. Perhaps not the cheapest place to get glasses but the service was great. Now we will see how the new glasses actually turn out since we have not yet received them. read more

Avoid PEARLE VISIONS, this place was nice enough to get me in on short notice, but their service is terrible. I've had my appointment made and glasses sent out about 3 weeks ago, spending way more than anyone should for glasses. My current pair of glasses are held together by duct tape and are falling apart by the minute, the people at PV have noticed this and gave me a promise date that my glasses would be here in around 10-12 days which is manageable, but I've been waiting for three weeks for my new frames to arrive, and on the promise date which they said my glasses would arrive I called them, and to no avail they said my glasses SHOULD be in the week after my promise date. Nearly 1,000 for a pair of safety glasses and Oakleys(including insurance) and yet neither have arrived in 3 weeks. I have been very patient with them, but this is getting ridiculous and I cannot operate heavy machinery or drive work trucks without them. I'm in desperate need of glasses and these guys don't deliver. Do yourself a favor and drive down the street to Vision Works. read more

I came here the other day to get my glasses adjusted, Sarah B. helped me out. She was very nice and fixed them quickly.