Staff was super knowledgeable and professional! CLEAN OFFICE, updated and nice ambiance. I called the day of and got in for an eye exam right away. Doctor Hansen was the first doctor able to truly treat my astigmatism, and he helped me save a lot of money with my contact prescription. Grateful for his professionalism and experience as an O.D. I will definitely be going here for all exams in the future, thanks! read more

Terrible customer service. I called to set up an appointment and the receptionist spent half the time flirting with the delivery guy and then explaining to me how hot he is. So unbelievably unprofessional. I set up my appointment with a specific optometrist since the other one I saw previously sucked. Then days later they left me a message to say they were changing my appointment time to be with the sucky optometrist. Oh, and they said my appointment was the next day instead of the actual day I actually scheduled it, several more days out. So the original receptionist didn't even schedule my appointment for the right day, she was too busy flirting. This place sucks. read more

Great service and selection of glasses. I bought my designer prescription glasses here.

Scam alert! I went to the Pearle Vision on Lake street a few months back. I got an eye exam and got a prescription reading glasses from them. Paid over $600 out of pocket. So far, the service was ok. Their lines are long, there is always ONE receptionist who is always answering the phone, and appointments are always behind. Fast forward to today when my frame broke. I went in wanting to purchase a frame. I talked to the same guy who sold me the first frame. I showed him my frame, and immediately, he shook his head and said that they do NOT carry that brand at all. I told him I NEVER set foot in another place. I only came because my frame broke. He insisted that I swapped out their frame, an Armani one apparently, with an over the counter one. First of all, I did NOT even know you could do that! Second of all, it made no sense to me. He kept arguing with me and asking me to bring the Armani one. Then, he mentioned the INSURANCE which I did NOT even know I had. Needless to say, he refused to believe me and accused me over and over again-not ONCE entertaining the idea they could have given me the wrong frame. I never seen anything like it. I ended up buying a new frame from them. I will NEVER go back and will deter ANYONE from going back. In summation, they sold me an Armani glasses, swapped for a generic one, gave me the wrong frame and denied it. I don't even care about the insurance because I didn't even know I had it. WORST customer service EVER! read more

Receptionist had me wait over 20 minutes the proceeded to attend people that arrived later the optometrists in the other hand we're very helpful read more

I came into the clinic and was greated with a smile. The person said our schedule was full however theyll see if they could squeeze me in. Minutes later Dr m. Hansen came out and grabbed me. He spoke Spanish throughout the eye exam which was extremely helpful! I did my eye exam choose a pair of glasses in 30 minutes with no appoimoment! Everyone was professional and extremely efficient. I highly recommend this location they have new staff and are way more prompt than in the near past. Night and day!! Highly highly recommend this location!!! read more

I was treated professionally and kind. From the optometrist chair to the sales floor, I was treated with kindness and respect. Once I got to the floor to look for eyeglasses, I was overwhelmed. I didn't know what size,shape, or style would look best on me. That's where Josh comes in! Omg I've never met anyone who's so passionate about the work they do. He was able to pull frames for me in minutes. I tried them on and was able to find the perfect eye glasses to fit me and my features. Please ask for Josh if you're in to visit, he's so relatable and down to earth. Will definitely be going back to do business with him! -LaTisha read more

I had a fantastic experience I am happy that Richard was there to help my son pick up his glasses his customer service was exceptional - knowledgeable, patient, and attentive. and the doctor took the time to explain was very helpful I felt comfortable and well-informed. I highly recommend their services for anyone seeking excellent care and expertise in eye vision. read more

I had a great experience at this location. I was helped right away when I got in the door and everyone was very friendly. The doctor was clear about next steps and it was super easy to pick out my frames and get them ordered. I had Carlos help me and he did a great job walking me through costs, fit, and options. read more

pick up was very quick Lynn was very helpful and friendly I love my new glasses I got a really cute case my overall experience at this location is very. read more

I really love this place. The service is friendly and knowledgeable and it has a family feel. Service is prompt and professional. The waiting area might look full sometimes but the staff keeps it moving, but does not jump on command. Wait your turn, because Pearle is relied on by the diverse community that it serves. This independently owned shop is trusted and relied on by residents of the area. It is in an urban location that many services abandoned while Pearle continued to provide quality eye care in the community. My orders always arrive accurately and on time and the staff is always helpful and courteous. The appointments for pick ups were during peak periods of Covid and protesting. It allowed them to stay open safely. Mad Props. read more

I've had eye exams here for the past 2 years. The first time was far from spectacular. The most recent was miserable. The support staff are very friendly and helpful. Dr. Hansen, however, has the personality of a rock. He wouldn't even acknowledge my "hello" when I entered the exam room. And his ONLY words were where to look during the exam and asking me which images were better. He didn't even explain that my contact prescription had not changed. Good, friendly optometrists are a dime-a-dozen. I will NOT be returning! read more

I was scheduled for a two-week appointment just to pick out a pair of glasses? It's ridiculous, and I wouldn't be surprised if you're losing customers as a result. read more

If you expect good service do not go to this place. They hire poorly trained incompetent people. I get that people make mistakes. No problem. But how you fix them is what counts. Somehow forgot to order my glasses which I paid$109 for. Called after 3 weeks of not receiving for them. I asked that they send them out now, rush them, and pay for the postage to get them to me ASAP. Reluctantly, they agreed. Only to call me 10 min later to say I would owe an additional fee for tax. NO. THAT IS NOT RIGHT PEARL VISION. I really don't think I asked too much of them. They admitted fault. Also I gave them my only pair to put new lenses in because I like the frames. So I haven't been able to see for over 3 weeks. read more

First, it took a month to 6 weeks to get my glasses, but that wasn't the worst part. I received bad treatment when I had a problem with a poorly manufactured pair if glasses. I wanted them to redo the lenses and they refused. I did not get the warranty so they said that there was nothing they would do for me, BUT my issue was with the lenses not being sharp and not being made properly to my prescription from the outset, nothing to do with scratches or a damaged frame, which is what I was told the warranty covered. The lenses weren't scratched the frame wasn't damaged, and I wasn't claiming that. This was not a warranty issue, but a quality controll issue in making the lenses. They said you didn't get the warranty, so there is nothing they will do. I have been going there for 14+ years but they would not stand behind their work. (Also, it never took more than a couple weeks to get you glasses years ago, They are going downhill in all aspects of their business) I was treated in an arrogant and condescending manner by the asst manager and will never go there again. If you don't get a warranty, you are screwed even if they make a mistake. Phenomenally bad customer service if you have a problem. read more

If I could do zero stars I would. The optometrist scratched my cornea repeatedly and so badly that my eye was swollen shut for days. The damage still effects me to this day almost three years later. I write this now because I received a bill for this visit ( just now) three years later. Come on accounting department, are you kidding me. read more

Excellent in every way. Cheerful employees and happy customers everywhere. People were speaking at least three different languages in the waiting room, and everybody was treated with respect and courtesy. I got a very thorough exam from Dr. Hansen, who explained everything in detail, and Carlos took plenty of time in helping me pick out frames and figure out how to save the most money. Having gone to one of the boutique places downtown last year, I'm very glad I went back to Pearl this time. The care is much better, the prices are much cheaper, and the service is infinitely more cheerful. read more

Been going to this location for years. Great customer service. Ask for Annie. They have the largest selection of frames covered by my insurance. read more

Pearle Vision - Optometrists Near Me - Minneapolis, Minnesota

OK, it's March 16th 2016... Almost 5 months to the day and the problem has finally been fixed. I FINALLY have the SIMPLE lenses I originally ordered as I write on my laptop without the bifocal part they seemed to think I need. For 5 months all the bifocals did was distort the bottom half of my vision and make me run into things. They barely ever helped in reading. I'll give them an extra point for making it right. But now they tell me I need to pay $25 extra to get my PD (Pupil Distance) to order them online when twice before they never said nothing about it. How can you __ t r u s t __ a company that does this? I still will not go back unless I am really sick and getting somewhere else is a major transportation hassle. read more

I love DR Hansen hes great and the older black gentleman. I have used them for a number of years and on Friday May 15th 2020. I was treated so rudely by a manager Carlos. I understand that we are in the mist of a pandemic but you still have to be respectful and treat people right. This was his second time talking to me in an out of order way/tone. I honestly believe this man is good at his job but forget whats words and tones to use at times. Long story short I had an inaccurate eye exam which resulted in me sending my glasses back twice because I could not see out of them properly. Both time he was very passive aggressive attitude about it like it was my fault. I was so offended by that I personally avoid going to pick up my order. on Friday I approach the building that was locked with no sign stating that so you had to wait for someone to open and let you in okay fine understandable but I called ahead so they knew I was coming after waiting for someone to open the door Carlos meet me at the door and commanded like i was his dog, "You need to put your mask back on or I wouldn't be let into the building!" I told him I took it of to talk clearly to him, he then commanded me "let me see your hands " and tried to spray them with an unlabeled chemical bottle like something you would use to clean with. I told him I have gloves all you had to say is can you put them on because some places dont want you wearing them so you never know but that whole experience was so unprofessional and could have went a better way I have heard multiple stories about how the employees are rude and disrespectful I even witnessed one of the Latina women down talking another employee Liz or Elizabeth while customers were around. This is a nice place I guess you have to catch them on the right day. read more

I am very disappointed in the service that was provided by the entire staff. On our first visit for my son's exam the eye doctor didn't acknowledge that we had told him how my son's name is pronounced. Once we were in the examining room he didn't make eye contact with us, as if he was talking to the wall. I had to call and check on the status of my son's prescription because I was never notified that his glasses were in and when we went in to pick them up the assistant who also had the same kind of behavior as the doctor didn't seem happy with being at work. Never asked if the glasses fitted well or needed adjusting. Overall the staff is more concern about their interaction among each other than with the customers. Overall their lack of professionalism from the doctor and the staff is poor, if given the option I wouldn't have given them a star at all. I would not recommend this location to family or friends. read more

I started off by walking into Pearle Vision on West Lake Street to fill a prescription for glasses. When I walk in the store there are several workers standing around not helping people, but none come over to be of assistance. After a while I finally get someones attention to help me pick out and order the glasses. I call back a week later (7 days) to see if my glasses were ready for pick up to find that they have not even been ordered yet. I keep calling the store about every other day to see if they had ordered the glasses yet, and they have not. It has now been 17 days since I originally went to the store to fill my prescription for glasses and they are STILL not ordered. Once they are ordered (who knows when that will be) it will be "approximately two weeks" until my glasses are available for pickup. Assuming that they are ordered tomorrow, that would put my overall wait time from filling my prescription to picking up my glasses at 31 days. If you want a store that has unhelpful workers that takes over a month to get you your glasses, this is the one for you! read more