The staff and manager harasses people accusing them of not having memberships and are extremely…read moreunprofessional rude and have no integrity

There is so much to offer here. I love a great outdoor swim! There are not a lot of outdoor…read morecommunity pools in this area. I got spoiled living in the Madison area where there are lots of outdoor pools.

I spent five days at this Hilton location, with visits to the nearby Mayo Clinic during the visit…read more The location is a few short blocks from the clinic, despite the ongoing construction, so that's a huge bonus. Check in was a breeze, and the valet service was quick to greet us, help us unload our bags, and get our car whisked off for parking. The front desk attendant was so quick and offered us some food suggestions while they worked on getting us our room. After taking the elevator up to our floor, we got situated and relaxed a bit before checking out the space. The room was spacious, and included all the amenities we've come to expect from a Hilton property. Everything was clean and well maintained, and thanks to Hilton Honors, we had our complimentary water bottles already in the room. The beds had lovely linens on them, and the pillows were quite fluffy, which is something that is becoming increasingly difficult to find in hotels I feel. The bathroom was also wonderful with a nice deep soaking tub, which I had the pleasure of taking for a spin one evening. The bathroom sink had great water pressure, which gave me a lot of hope for the shower, but the shower just lacked that same oomph.

The great: the club and the employees in it. The aesthetics. Netflix and other streaming services…read more The pool and sauna. The good: location and ease to getting to/from Mayo Clinic. Overall it's quiet. Loved the bidet! The happy hour at the adjacent restaurant was on point. The meh: Unclear arrival instructions, there was no valet outside despite telling us we had to use valet. So we self parked. Just confusion. I also didn't care for the soap/shampoo/conditioner smell. It overpowered the room. Because it was also very cold, the windows kept cracking and the sidewalk plow outside was so loud I thought someone was vacuuming above our room. Maybe I'm just over assuming but I feel like the windows should have kept more of that noise out. The ick: I'm pretty sure at least 2 sets of our towels were just re-hung up from the prior occupant of our room, both due to smell and appearance (see picture). In all my years of staying at hotels not once have i ever even suspected that is the case, until this stay. Overall, my general impression is that this is a great Hilton property. But that housekeeping issue for me will honestly prevent me from returning next time. This was more a 2.5 for me, but the positives far outweighed the negatives so 3 stars it is.

The chef inspired fresh food is a well kept secret at Mayo in the Subway level cafe. It's only a 5…read moreminute walk from Mayo on the Subway level. Trying out the 5th floor spa today. AMAZING 90 minute massage & coconut summer scrub with Chris. Holy guacamole that was wonderful!! $200 but no tipping so reasonable (although I would have loved to tip Chris.) He gave we a wonderful overall service while also focusing on problem areas. His medical knowledge was apparent and appreciated. Now I'm going for a soak in the hot tub then shower. Robes, slippers, beverages & excellent products provided. Easy walk here from anywhere downtown. I'm going to book for my return trip in August. 10 stars!! (I wasn't able to use the workout facilities unfortunately as part of my trip.)

Need to open longer hours for steam room; hot tub; and swimming pool; need more staffs to help…read morearound

Had a wonderful experience with Michelle and she answered all of my questions a…read morebefore the session began. Throughout the session she checked in to ensure I was comfortable.

Wonderful massage! Tessa is amazing. I can't wait to schedule my next one. She had some great tips…read moreto get me through until I see her again.

Ordered a pool liner over a month ago. No follow up to say when it would arrive from the…read moremanufacture and we've called 3 times thus far. BTW, the second call they said they would have to call back because they were going into a meeting. I thought we were the customer!! If I can prevent any more sales going to this company, I will! The end!

Handrail. We purchased a handrail from Thatcher for the salt water hot tub. In less than 3 years…read morethe handrail broke because of rust. We were informed the warranty was no longer in effect. Hoping there might be some consideration for purchasing a new replacement - there was no offer and it was suggested we call the manfacture. The manfacture only interacts with dealers. Thatcher's response when asked about our options of purchasing another, better quality handrail - was "we don't have other options and don't sell many handrails". It was a frustating. We pruchased a handrail that fastened to the steps for $50 vs our Thatcher handrail that had a plate that slid under the tub for $300. Given our experience, the $50 is a better design for less $$$. Other Experiences. Our other experiences - purchase, install, maintenance have been good, no problems/concerns.

Love the womens workout area and group fitness classes. Parking and location are very convenient…read moretoo.

Great place for a workout. They have tons of options for equipment. The people are super friendly…read moreto work with.

I have never been to a medical network like the Mayo Clinic. This place is absolutely massive, and…read moreI was not disappointed in the care I received here. I first visited to discuss a surgical procedure for my facial nerve. Even with me traveling here from across the country, everything was a well orchestrated symphony. The electronic check in systems gave me exactly what I needed to know, and told me precisely where to go. When I arrived, they even told me where I needed to sit for when I'd be called back. The care team took their time with me and I had all my questions answered and we agreed on next steps. They even got me in, same day, to talk to a physical therapist, since I was from out of town.

The good, I have had excellent care at both the La Crosse, previously in Caledonia, Mn…read more Although, this hospital should really move into the new realities of life in 2026. What I will describe to you is the phone system, the RN or MD calls you, and leaves a VM with the phone number to call back. Alas, you cannot call the number that is provided. I have a heart procedure scheduled, and you would think proper care would involve the hospital providing the patient with an important phone number to call in the VM. Of course, perhaps I am not an international patient who pays cash?? This practice should stop, full stop. I was told by a kind receptionist that the nurse ( who called 4 times within 10 minutes while I was teaching) leaving an accurate phone number to call back, was possibly a HIPA violation. What is going on here? This is ridiculous! Is leaving the correct number a HIPA violation, I think not. If so, how about a modern variation TEXT me the proper information, that is used with many Mayo correspondence. The app doesn't help, when responding to the updated time that was described in the VM. I believe I am not the only person experiencing this problem. Too big to fail ? Maybe