Every person who works here is wonderful and deserves more than 5 stars. They've suggested places…read moreto tour, how to get there, etc. They all are friendly and kind.
But the amenities lack. They're somehow out of restaurant napkins and tissues. So they gave us drink napkins and toilet paper instead. I'm shocked that no one got in their car and went to a supply house or a market or something.
It's Monday and they ran out of vegan breakfast sausage on Saturday, so they still don't have any. I know that things aren't immediate, but as part of the Hilton Doubletree network, how come they're running so lean and mean? I've never stayed at a hotel that just ran out of things and don't understand why they have no way to recover from that.
As well, we're in a "King Deluxe" room, where the closed window blows in cold air (we showed a front desk team member how we rolled a towel onto the window sill to stop the cold air from going further. He explained that the "old windows" do that.).
There are NO drawers except for a small piece of furniture that has 3 two foot wide drawers, and a shelf in the closet and on the open bedside tables. We opted to work out of our suitcases and just not unpack.
We had the "Do not disturb" sign on the first day until we went out late afternoon, so our room was never cleaned and my husband took out our trash. The next day no one came so when we saw someone from Housekeeping, we asked if she could ask someone to clean our room because we had wet towels in the bathroom. I don't really understand what is going on, it's almost like Fawlty Towers.
As nice as everyone is, I've stayed in nicer places - just about anywhere I've ever stayed. Even Days Inn has supplies. So, if you sneeze or want to wipe your mouth after eating, you better bring your own supplies.