Horrible customer service. The day helping us knew absolutely nothing about the products. We ended…read moreup buying a hybrid pod system and when we opened (at the shop in front of the employee) it one of the coils was burnt out. We just wanted them to switch out the coil or exchange the unit for another one. This caused a big problem and they had to call the owner and instead of him empowering his staff to fix the problem we had to wait for him to come. We were in a big hurry and they refused to refund the defective item or do anything. The owner finally showed up and he refused to change out the coil and had an attitude like we were wrong. This is over a $2.00 coil. We demanded our money back and begrudgingly returned it. Customer service was non existent and none of the staff showed any concern about the issue.

What a great smoke shop. Friendly staff and knowledgeable owner. I was looking for a cigar hole…read morepunch. I left with more cigars as they have a wide selection. Whenever I'm back in Roswell,Nm. I will definitely stop to pick up more cigars.

Best in town! I've been to other shops in town, regretfully. TKO offers great products, excellent…read moreservice!

Been shopping here for the last 6 years, even during COVID19 they had a trailer located at a gas…read morestation parking lot that still allowed them to provide sales to everyone. Everyone who works there has been friendly and accommodating. Highly recommend!

Loved it what was a very friendly they make you feel welcomed very good prices very good bud if you…read morehave not tried it I suggest you try it you won't regret it very good place to go to if you have not been two people that are new here stop on by you won't regret it it's a very good spot

From the owner: It all began with Gerry Greathouse and his venture into dairy farming. He believed in running a…read morevertically integrated cow-to-customer milk operation that was driven by a non-negotiable focus on quality and sustainability. The Greathouse family embarked on an inspiring journey of change, venturing into the uncharted territory of cannabis. As we adapted “from dairy to dank,” we discovered a new legacy. Instilled with lessons learned growing up on the vibrant dairy farm, Gerry’s three sons ceaselessly channel a tireless work ethic and adhere to a steadfast belief in quality and sustainability and entered into the world of cannabis.

This isn't about Ruidoso its about Carrizozo, I had gone to get a disposable from the dispensary…read moreand I had gotten a cart and it looked half way gone and I had just opened I tried to exchange it but he had told me I needed to wait till the other person was there tomorrow because he couldn't do it, I don't know if he was telling the truth but shouldn't' he be able to just change it?? I mean I didn't even hit it or anything, so i took it back to my vehicle and I "hit it" but i would even called it a hit and it got all smokey in the pen... now I have to wait till someone else to be there to exchange it because he cant and I'm more then 100% sure that pen will be busted if i even try.. i want my moneys worth. all i need was a exchange

Professionally and knowingly staffed and friendly, providing excellent customer supportread more

This place is awesome, open on time, ready to serve, friendly and welcoming faces. A lot of…read moreselections at a great price! Dakota and the front lady were efficient and helpful, will absolutely come back the next chance I get!

Great tasty products, many options, staff is knowledgeable…read more Always a great experience with Matt when I go. Ty

Great prices, long wait times, staff no so pleasant, and the parking is horrible. I guess great…read moreproducts and prices come at a cost of an unpleasant experience