Horrible customer service. The day helping us knew absolutely nothing about the products. We ended…read moreup buying a hybrid pod system and when we opened (at the shop in front of the employee) it one of the coils was burnt out. We just wanted them to switch out the coil or exchange the unit for another one. This caused a big problem and they had to call the owner and instead of him empowering his staff to fix the problem we had to wait for him to come. We were in a big hurry and they refused to refund the defective item or do anything. The owner finally showed up and he refused to change out the coil and had an attitude like we were wrong. This is over a $2.00 coil. We demanded our money back and begrudgingly returned it. Customer service was non existent and none of the staff showed any concern about the issue.

What a great smoke shop. Friendly staff and knowledgeable owner. I was looking for a cigar hole…read morepunch. I left with more cigars as they have a wide selection. Whenever I'm back in Roswell,Nm. I will definitely stop to pick up more cigars.

I really trying to find a place I live in Carlsbad New Mexico Donnie places sells guards are gas…read morestations I cannot find a cigar place in Carlsbad

Been here a few times in the last couple years. This time...the regularly rude lady who works there…read morewas true to form. I pull up thru the drive thru (because she cops a huge attitude when you ask to go in to see the cigars) and ask if she has a small box of cigars. She has no idea what I'm talking about. Oh, doesn't she sell cigars? Yes, but she has no clue what I'm taking about. A tiny box of cigars? (I'm using my hands to describe them) She rolls her eyes, a tin? Oh yes a tin. Well what kind? Does she have Don Tomas? No. (she just stares st me) What kind does she have? More eye rolling. We have acids... and here she stomps off and leaves for a few minutes and I think about driving away but have already endured so much crap from her that i may a well stick it out. She comes back loaded with about 10 cigar tins and dumps them on the counter (out of sight). We have these. Oh, are those Arturo fuentes? No. Okay, I'll take the white box. She takes the boxes out of sight, rings me up and surprises me by smiling and thanking me (this seems fishy but i drive away). Later that night i open my tin of Don Diegos and realize this box hasn't been in a humidor for months. They're so dry and crackly that they tear apart when you clip them. Never going back....ever....ever ever...ever...she's great incentive to quit smoking.

Awesome service for those pipe smokers. Great selection of tobacco blends. I even left with a…read morecouple of custom zipper pulls made locally for the broken zipper pull on my vest.

My family and I are from Central Texas and I was made aware of Turkeyfoot Pipeworks from my…read moreextended family who had multiple custom briar pipes made by the owner. By God's providence we have been down to Ruidoso multiple times the last few years and have made it a point to stop in to the shop every trip. I now have two excellent custom pipes made by the owner and only smoke his custom pipe tobacco blends. His Master Dillon blend is an exceptional aromatic. The owner is a friendly, knowledgeable gentleman and will do all he can to assist you. There are few businesses I could recommend higher.

Me and my partner bought 2 refillable vapes both were defective, however owner was awesome and gave…read moreus 2 different vapes which were actually a higher value then the ones we originally bought

From the owner: Tobacco vape, smoke shop, Artesiaread more