Great Staff! Fun White Rim Trip. Food was awesome. Local knowledge about rock formations and…read moreindigenousness people was very interesting. Will go again

I strongly advise looking for another mountain biking outfitter in Moab. Our private tour of the…read moreDead Horse Point Singletrack on April 11th was a massive disappointment, largely due to Rim Tours' misleading staff and lack of basic safety protocols. Before booking, I explicitly called their office to inquire about the trail's difficulty. Their representative adamantly assured me that this was an easy, beginner-friendly ride. That was completely false. The trail features rocky, technical terrain. When confronted about this later, management simply pointed to the "intermediate" label on their website, completely ignoring the blatant misrepresentation by their own sales team over the phone. To make matters worse, we were caught in a severe storm. While I understand a standard "rain or shine" policy, we were exposed to active thunder and lightning out on the trail. A competent outfitter would prioritize safety and pull their clients off an exposed plateau during a lightning storm. Instead, because we had to end the ride early to avoid being struck by lightning, Rim Tours hid behind their cancellation policy and refused to offer any kind of refund or credit, claiming the guide deemed it "appropriate to proceed." If you value honest communication and your own personal safety, do not book with Rim Tours. They will tell you whatever you want to hear to get your credit card, and once the tour starts, you are completely on your own.

Moab Cyclery helped us unlock an unforgettable adventure with 14 boys and 4 leaders, delivering…read moretop-notch bikes and access to trails that catered to all skill levels, creating lifelong memories. Their exceptional service makes them the perfect partner for groups of any size, and we'd wholeheartedly recommend them.

My son and I rented two electric bikes from Moab Cyclery on our first visit to town. Since it was…read moreour first time in Moab, we were hoping for a little guidance on both the bikes and which trails would be best for us. Unfortunately, the service we received felt very cold and unwelcoming. The staff answered our questions, but only with very minimal information, and it felt like I had to pry details out of them rather than receiving helpful guidance. There was no friendliness, no real enthusiasm, and no sense that they wanted to help first-time visitors have a good experience. The interaction came across as though they were only interested in completing the transaction. We spent about $350 to rent two bikes, and at that price I expected much better customer service. The bikes may have been fine, but the lack of helpful, friendly service left a disappointing impression.

My family did the Catacomb Cave and Hurrah Pass trails tour. We had our own side by side and…read morefollowed the tour guide Dusty to some very scenic areas. Dusty was an outstanding guide. He allowed the group to have enough space between vehicles to not have eat dust the whole way. Dusty is very knowledgeable about the area and shared many of his experiences. The equipment worked well throughout the 4-5 hour tour. Highly recommended.

The tour with Roni was hands-down the highlight of our stay in Moab. She is such a fun, caring, and…read moreknowledgeable guide that you honestly have no choice but to have a fantastic time! From the start, she explained perfectly how to handle the buggy and gave excellent recommendations on the best, safest moments for the younger drivers in our group to take the wheel. This is a "scary" tour in the absolute best way possible--your adrenaline will be pumping whether you are scaling a massive uphill incline or navigating a steep downhill descent. Luckily, these buggies are incredible machines that can handle so much more than you'd ever expect. Plus, the goggles the Moab Tour Company provide are a lifesaver for keeping your vision clear when the sand starts flying! We can highly recommend this tour to anyone looking for an unforgettable adventure in Moab. Thank you, Roni!

Took a 6 day trip thru the canyons lands. It was an a MAZE 'n experience made all that much better…read morewith the professional and properly prepared guides at Western Spirit.

I just finished my family's FIFTH trip with Western Spirit. It has always been a treat and…read morefantastic experience. ALWAYS. On several levels: MANAGEMENT: The folks are easy to speak to, one-on-one and very responsive. They'll take care of any unique needs you might have. They just want to get it right. This is a very service-oriented team. GUIDES: every single one of the guides we've had has had some sort of "get 'er done" training. My goodness -- they wake up so early and hep with EVERYTHING: tents, food and cooking, bike repair, ideas for fun in town, and of course how to best ride! -- anything and everything. DA FOOD : OMG THE FOOD IS SO GOOD. This is gourmet eating, breakfast, lunch and dinner. And coffee and cold cereal available before the main hot breakfast, and appetizers before dinner! What the heck??? Oh, and there are endless snacks available. Don't bring any snacks! I thought with all the exercise I was going to get, I would lose weight! These guys won't let that happen with all the great food they throw at you... :) SPECIALITY REQUESTS: My family is vegan, and the guides go above and beyond to make sure that not only was there plenty of vegan options available, but to make sure that no one else ate the vegan food before my family finished it. They also were very good about not cross-contaminating -- a HUGE plus. SO, if you have ANY dietary or allergy restrictions, you feel totally safe. GREAT FOR FAMILY BONDING: They understand that some kids and adults are slower than others. They meet everyone at their level -- whatever that might be. My youngest one was a bit slower than the other kids on the trail, but he was the youngest in the group and never felt out of place and left behind. The guides were awesome with him. TRAILS, BIKING SKILLS, EXERCISE AND FUN: Your riding will improve massively on these trails, which are epic and beautiful. The guides choose the very best trails, and they are AWESOME. There are never ending other fun things to do (depending on the trip): hikes and tubing, or just goofing around in camp with kids' stuff and games and stories. You will be amazed how much exercise you will get and not even know it! The fun factor here is also great. really great. They are prepared for everything: sunscreen, snacks. took kits and repair stuff, lights -- everything. Will I do yet another Western Spirit trip next year? Yes, for sure. The challenge is which one? Thank you, Tim and Ben. What a great trip you made for us.

After a crash nearby Poison Spider, I rolled my bike over to their shop. They did a double-check…read moreon my bike, gears, etc. and gave me the green light to enjoy the rest of my ride. Thanks guys! Much appreciated!

My friends and I had an excellent experience with both their service and sales staff! 10/10 would…read morerecommend if you're in town for some MTB. Thanks again!

My son's grips broke and we needed replacement to keep biking. My friend, Miles, told me to try…read morehere. We walked in and were greeted and asked what we needed. We were directed back to the service area who helped my son pick out some grips (bright green if course) and had them quickly installed. They then saw a problem with his bike that they fixed quickly as well for no additional charge. I couldn't be happier. If you go here tell them Miles Tuttle sent you. It won't get you a discount and they won't know who you are talking about, but you should still tell them.

Great friendly staff (and dogs) that worked hard to solve a complex brake problem to get a couple…read moreout of towners back on the trail asap.

Great bikes ! Great scenery! Great customer service !…read more Met Kenny , he had a great personality, great advice and very personable! Would definitely recommend!

Awesome company to work with, it was easy to book everything before we left for our trip. Kristin…read morewas our guide, she did an excellent job leading our group, and was very knowledgeable of the area! The trails were great, but I wouldn't recommend for kids under 10, unless they're a confident/exceptional rider. We all had a blast, and would definitely recommend to anyone who loves to mountain bike!!!

The bike was great ,very quick ! Tyler was a great guide and personable . We loved everything about…read morethe ride!

The tour guide was first of all the best ! He had so much knowledge and was so cool he let us rip…read moreon the side by sides and it wasn't expensive at all everywhere else wanted 1 to 2k deposit there is no deposit here and any one looking to rent one I highly recommend this place it's awesome an you get a cool water bottle at the end of your tour to keep ! Love it !

My 10 years old son wanted to try dirt biking in Moab. It was a challenge to find a bike for rent…read morefor him. Jim from Dual Sport had options for both him and me (both beginners), and went above and beyond to make our little adventure successful. Highly recommended!

Great bikes ! Great personnel…read more Great prices! Great time ................................. .......................................... .......... Xzxz

AMAZING SERVICE!! JB was incredibly helpful and kind to my fiancé and I. If we ever need…read moreparts/service/ or a quality conversation about bikes we would definitely hit Double Down on our Moab adventures! The value we received here was above and beyond!