Called and spoke to Ron. Told him my tale of woe about a bike we bought from a big box store. We…read morehad it delivered and paid to have it assembled. Couldn't ride it at all. We had to disassemble it and return it for a refund. No customer service at all when I spoke to Ron I said to him "I'll be back next week to check out the adult trikes". Walked in, met Ron, my wife rode it around the parking lot, loaded it into my suv, paid him and drove home Easy Peasy. Customer service, knowledgeable about his product, assembled and ready to test ride We agreed on one thing... ya can still get what you pay for if you find the right place. Thanks Ron

Just got ripped off returning a rental and found out from another bike shop that work I thought was…read moredone on my personal bike by this shop wasn't done! Unhappy to say the least. Buyer beware!!!

Ran over something near a construction area that punctured my rear tire and tube that are mounted…read moreon an unusually difficult rim to change them. Found Bike Route online and called them and was told that it could be repaired while I wait. Got the bike to them and their service department immediately tackled the problem. Service and price could not have been better. While waiting noticed their large selection of bikes and helmets. Small thing but liked that the store has motion detecting auto-operated doors. Real nice not needing to hold a door open while pushing a bike.

Got my first bike from the bike route and still buying bikes there for my son. Great selection,…read more great service, wonderful employees. Prices are in line with other places. Wonderful owners. Great location in downtown Naples on 41.

I have known Oscar since moving to Naples in 2006. He was the longstanding mechanic/magician at…read moreNaples Cyclery and the only reason I ever entered this business. I was very disappointed when I found out he had departed, but not entirely surprised since the owner/leadership at this business was clearly not oriented toward a great customer experience. Oscar bucked that trend. He is a sincere, honest and hard working gentleman who knows bikes and how to work with people. He is solution oriented and provides excellent results. His mobile business is a great convenience and he can bring his expertise and service right to your doorstep. If you have a bike in need of TLC, do not hesitate to call Oscar and get back on the road.

We moved from upstate New York and we had a trusted bike shop who we worked with. Being new to the…read morearea we relied on word of mouth to find Mobile Cycling Works. I can tell you we're very happy with our experience. Oscar is knowledgeable and very easy to work with. He is friendly and helpful. I highly recommend this business. We will be doing business with them again for sure.

Great local bike store, not a huge selection of kids bikes, but it is out of season. Wonderful…read moreknowledgeable employees. Good location on 41 in East Naples. Huge selection of adult bikes. Good service prices.

New to the area and was looking to get a tire fixed. Left with a fixed tire, a new bike and a list…read moreof local restaurants to try. Couldn't be more helpful! Highly recommended.

Good trek store across from Mercato in Naples. No small bikes, even though east Naples store has…read morethem. Nice employees. Large store on 41. Good prices

I would give them a zero except there is no option for that. I bought my two years ago paid the…read moremoney for the three-year service to get my bike serviced and they said it was a week and a half . I tried to make an appointment for a week and a half and they said they don't make appointments. I told him why leave my bike there a week and a half when I can make an appointment for a week and a half he said we don't do that. What a stupid business model.

I have been taking my bicycle to Naples Cyclery for repairs on multiple occasions. The service is…read moreexcellent and courtesy. Tom in the repair shop is very knowledgeable and got my bike fixed beyond my expectation. He always had my bike done on same day regardless it is a small or big job. I will definitely go back again in a heart beat.

We had a wonderful experience at Naples Cyclery from start to finish! Tatiana and Diego and Josh…read morewere fantastic incredibly helpful and knowledgeable when it came to guiding us through the rental process and helping us choose the right bikes for our whole family. Pickup was quick and easy, which we really appreciated When we returned the bikes, we decided to ask about purchasing a new bike for myself and possibly getting an old one repaired. Landon was great he walked us through exactly what repairs were possible and also took the time to show us some excellent options if we decided to go the new bike route. No pressure, just genuine helpfulness. Overall a fantastic experience and a shop that clearly cares about its customers. We'll definitely be back!

Updating August 2, 2022: I love my new Marlin 5 bike and I've already hung 700 miles on it since I…read morebought it at the end of February. They gave me a good value on my trade-in bike, too. Solid service, and I just bought a new pair of bike shoes there too. Very happy to have this bike shop here in my East Naples neighborhood.

Wonderful trek bike store in east Naples on 41. Awesome employees especially Kirsten. Took my son…read morefor a ride and has fallen in love with the trek bike. Good prices and selection. Good service.

We gad purchased a trike on Amazon, they assembled it fir us but after using it, we tried out what…read morethey had and safety over price won. Plus, beyond excellent customer service. Highly recommend!

If you like poor customer service, expensive, and poor repairs this is the place for you.read more

Good prices, delivered right to my door, nice quality bikes, and very nice vendor! Highly…read morerecommend!!

Aaron was so kind and helpful! It was easy to fill out his online form and then he contacts you via…read moretext. Excellent service! Loved having the bikes available for riding around Naples!

Very helpful in selecting items for our complicated needs for bikes for kids and adults plus an…read moreattached trailing cart for a little one. Helmets on hand.

Very easy to rent bikes for a day (24 hours). Complete online and delivery next day. Spoke to…read moreIsland Bike and they were very helpful and friendly