Best pediatricians office in town! Open 7 days a week, pro-science, late hours, all the rooms have…read morean "I spy" type painting to keep kids occupied while waiting

Awesome practice! We just had our first child at CROUSE and a physician came to check on us every…read moresingle day we were there. They spent the time to answer all the questions and concerns we had. Being that they are pediatricians you would expect them to be good with babies and kids... They are more than good... They are phenomenal! I love that they also offer Sunday hours and no questions are ever a waste of time for them! The staff who answer phones and are at the front desk are also superb! Everyone seems to genuinely love being there- and is just a good environment. We interviewed other offices before deciding on here and we are glad that we chose this practice. They definitely put my first time mom worries to ease.

My daughter is now 17 and has been coming here since she was 6. The waiting room is clean and…read morehappily decorated with a jungle mural. The staff is always polite and smiling. We have used both waiting rooms in our time here: the sick waiting room and the well waiting room. My daughter's Doctor is Dr. Hingre a very friendly woman who is thorough and patient. We have never had to wait more than 10 minutes to be seen, usually we are taken in and seen right at our appointment time. They definitely accommodate last-minute sick visits and have an answering service for after-hour calls. We definitely recommend this office if you're seeking a nice group of pediatricians.

We were in town for two days and my special needs son developed strep throat. Doctors cause lots of…read moreanxiety for him so I really wanted to get him in somewhere that specialized pediatrics and would understand his condition. I called the office and explained our situation and they got us that day and were very friendly. I couldn't have been more pleased.

The best pediatrician I have ever met! Dr. Campbell is wonderful and his staff is sincere and kind…read more Dr. Campbell is like no other I have ever met. He truly cares about his patients, their health and well-being. He doesn't just brush things off like some other doctors. If there is an issue he takes the time to figure it out and help the child and makes sure to do what's best for the child. He is absolutely wonderful and we love him!

Dr. Campbell has done no wrong to me. He found out what was wrong with my son within minutes of…read morebeing in his office. After going 8 years with the health center and no answers. Thank You Dr. James Campbell

They asked to reschedule our existing appointment to today and now the doctor is more than an hour…read morelate for the appointment they rescheduled us to. Absolutely unprofessional behavior.

Staff and personal need to be trained to be kind and less standoffish…read more All they seem to care about is their money. Unfortunately being the only convenient place in Ithaca it doesn't leave much choice but I will be moving both my kids to cortland to see if there is anyone better. I have been going here since I was a child and brought all my kids here and have not been impressed. Bedside manner is not that great.

All these ladies are exceptional with children; Terry Lapsker MD is particularity good with kids…read morethat have autism and/or ADHD. She also specializes Adolescent Medicine & Pediatric Diabetes. They go the extra mile to ensure that you get whatever services your child requires and they avoid medicating children except when necessary. Very efficient and friendly staff. Check out the rest of the staff at http://www.eastsidepediatricgroup.com/staff.html

This office has been our pediatrician for the last three years. They recently merged with Madison…read moreIrving pediatrics and our favorite doctor retired. I was really nervous for this change, but the new doctors and staff made me feel so secure about the transition and are always so helpful when I have questions. I've never left the office with more questions than answers. While I will miss Dr. Lapsker, (she was my husbands pediatrician when he was a child) I know that there is a whole team that truly cares for every single child. I also love how small the practice is, and I feel like my children get the attention they deserve. There are sick and well child waiting rooms, as well as specific times of day that certain ages get scheduled, ie: newborns only in the morning to keep the amount of exposure to their new immune systems low. The small steps they take to ensure the safety, care and happiness of each and every patient and parent is above and beyond. And any parent knows that is SO important when looking for a good doctor.

We have been bringing our two daughters to Dr. Shrivastiva for over a decade, and I cannot imagine…read morea better pediatrician. My girls absolutely love him and his wonderful staff. Dr. Shrivastiva is patient, kind, and extremely knowledgeable--he always takes the time to listen, explain, and make sure we feel comfortable with every step of care. The nurses and office staff are equally amazing: caring, professional, and so friendly that my kids actually look forward to their visits! Finding a pediatrician you can truly trust is rare, and we feel very lucky to have Dr. Shrivastiva guiding our children's health. I recommend this office wholeheartedly to any family looking for exceptional pediatric care.

Both of our kids (2 years old and 5 years old) have been seeing pediatricians from Buttermilk Falls…read morePediatrics since their births at Cayuga Medical Center. We see Dr. Srivastava and Dr. Lambert - we just stuck with the doctors who happened to check on them at the hospital after birth, since we had such pleasant experiences with them there. Both doctors and all of the other office staff are great with kids and very patient with our many questions. The office has a nice kid's play area with books and such; my 5-year-old is often so excited about the books and still so relaxed and positive after his appointments that he'll want to stay and read another book before we go home. The exam rooms are decorated with wall decals and there are big mirrors alongside the exam tables that offer babies a fun diversion. I appreciate that when the nurses do vaccinations that they're so gentle and incredibly quick; the stickers they offer help cheer our kiddos up if they're tearful afterward. I highly recommend this place.

I went to this facility because all other Urgent Cares were closed at 9pm on a Saturday. They were…read morenice enough & was in & out in a good timeframe. But they misinformed me that they could not use a local on my laceration because it was on my finger & the capillaries are too small. So with stitches off the table, I opted for glue. I found it odd that they didn't try to push the sides of the cut together. So as the glue wore off, I had a large open gash. I used steri-strips (left over from a previous surgery) to close the wound. Today at another dr appt, I asked my surgeon about using a local on fingers & he said that is ridicules & he noted that they absolutely should have stitched it. It is gonna be a bad scar. Luckily its just on my finger. Altho my first response to them was positive, as the wound heals, I'm seeing a bad outcome now.

Very Professional & Efficient, I was impressed with how smooth the appointment went…read moreStrongly recommend

I'm not sure where the negative results are coming from. I have had no issues in my years with CNY…read moreFamily. They have been welcoming and empathic. Dr. Tarala makes you feel as you are part of a family and is willing to sit down and talk about any concerns. I have also seen Dr. Fiacco, he also a wonderful person and a great doctor. I have never waited as long as 30 minutes. However, I think that Upstate has been spoiled in that there usually are not waits. When I lived down state, I always brought a book with me, because I knew I would be waiting for some time. In the end, they are truly wonderful family doctors.

Let me start by saying this: the medical staff at CNY Family Care are exemplary. The doctors, nurse…read morepractitioners, nurses, and medical assistants have always treated me well. And this was not some one-off experience from somebody who barely knew the practice. I was a patient there for more than a decade and genuinely thought I had a good relationship with the people caring for me. That is what makes the way this ended so disappointing. I am a cash-pay, self-pay patient. I do not have insurance. Like a lot of people, I have to make very real decisions about where every dollar goes. Gas. Food. Rent. Medical care. I am also a chronic asthmatic, which means sometimes I simply have to see a doctor whether the money is there or not. Because my budget is extremely tight, I called before scheduling the appointment and specifically asked what the visit would cost. That was the entire reason for the call. I explained that I was self-pay. I explained that I needed the visit primarily so I could continue having access to my asthma prescriptions. I asked what I would have to pay. I was told $100. Based on that information, I scheduled the appointment. So, I went in, paid the $100, declined additional testing because I knew I could not afford additional expenses, saw the provider, had my prescriptions renewed, and left. End of story. Or at least I thought it was. Then I received another bill for $35. Now I'm kind of pissed. I had specifically called ahead because I could not afford a surprise bill. I had given your staff all the information they needed and asked a direct question: What is this visit going to cost me? Your office told me $100. I relied on that answer. Then your office charged me more. So yes, when I called billing, I was exceptionally upset. I used profanity. I own that shit. What I do not accept is the explanation I received for why the additional charge had not been disclosed when I specifically called ahead to ask about costs. I was told, essentially, that the practice had sent out a billing notice back in 2024 and that I should have known about it. Bruh...Seriously? If I call your office in 2026, tell you I am uninsured and self-pay, explain exactly what I need the appointment for, and specifically ask what I will be charged, I should be able to rely on the answer your employee gives me. A two-year-old billing notice is not a substitute for answering a direct billing question accurately. That is why I called in the first place. After this interaction, my patient portal access was disabled and I received a formal letter terminating me from the practice. The letter stated that I had "consistently" used foul language and had "consistently verbally abused" members of the billing staff. That is a much broader allegation than saying I got angry during this particular phone call. Which, FTR I am not denying. I was pissed. I used profanity. I will take responsibility for what I actually did. But if you are going to put in writing that I have consistently verbally abused your employees, then show me. Give me the dates. Give me the documented incidents. Show me the pattern that supports the word "consistently." I am perfectly capable of owning my behavior. I expect the same accountability from a medical practice making written accusations about mine. And frankly, I have no interest in returning. My problem is not with the clinicians. Quite the opposite. It is unfortunate that so many genuinely good medical professionals work inside a practice where my experiences with the billing department have been so consistently unpleasant. In my experience, billing staff have been rude, dismissive, combative, and far more interested in escalating frustration than de-escalating it. That is especially unacceptable when dealing with patients who are trying to navigate healthcare without insurance and who are literally calling ahead because $35 matters. Believe that $35 may not sound like much to some folks. When you're deciding whether that $35 goes toward gas, groceries, or healthcare, bruh it matters more than a bit. After more than a decade as a patient, I think the way this situation was handled was exceptionally unprofessional, avoidant, and cowardly. If I could give the billing/customer-service side of this practice zero stars, I would. And I want to be completely clear again: That rating is not for the doctors, nurses, nurse practitioners, or medical assistants. They deserved better than this review. Unfortunately, the way the administrative side of this practice handled a long-term patient deserves exactly the review I am giving it.

I absolutely love pediatric associates! Dr. Abbamont is the best pediatrician there (very sad he is…read moreretiring). He took care of me and now he takes care of my children. They absolutely love him. Office time is never too long, and the environment is friendly.

There is NEVER a wait, the office is always immaculately clean. I went here as a child and now both…read moreof my children are patients.