My appointment was at 8:30am with Steven Schulenborg at Pediatric Orthopedic Associates because my son broke a bone in his wrist. We sat for over an hour and waited for Steven. He chose to see the whyte clients whose appointments were at 9:30 and 10:00am and we were told to just wait. This place is not for African Americans! I was pushed aside and felt as if I was treated like an African American during segregation. The "privilege"I experienced here is real. In my opinion, Steven and Pediatric Orthopedic Associates doesn't have to worry about getting my black money or my black business. read more

Okay- YIKES. I've never been to a doctor's office where the doctor walks into your room to openly converse about another patient while the nurse is wrapping your child's cast. I was also disturbed by how casually rude the doctor was- I'm assuming this is the norm? The place depressing. The walls and table were scuffed and dirty. The receptionist and doctor were sloppy and inconsiderate. They told me they were giving my daughter a cast but gave me no information about how we should care for it. The nurse told me to search for a YouTube video. At least she tried. She was very nice compared to everyone else. I hope she finds a better job. Anyway- this was a no for me. I'll schedule my three week appointment somewhere else. read more

Terrible practice. Was able to get a same day appt. Dr looked at the knee and wouldn't make a diagnosis, but wanted an MRI. The scheduler from their office is supposed to call you to schedule the MRI. Several days later and several phone calls I have made to them, I only get a voicemail and no one returns the calls. They never returned my call or initiated a call to schedule the MRI and I was never able to get anyone on the phone to schedule it, only voicemail. I wish I had read the reviews before because now I am scared of what might await at billing time. So basically, I paid for a visit for my daughter with no diagnosis and no more information than what I originally had before seeing them and now I have to pay for an office visit and find another ortho to look at her knee. read more

This pediatric orthopedic doctor's office is a scam!!! They require a deposit before your child can even walk into their office. This amount is not based off of your insurance's contract rate with them or the procedure your child will be having. Per Dawn in the billing office, this is a office policy and not actual research. There is no complaint number to call or manager's number they will give you. You are expected to "Wait sometime" for YOUR REFUND!!! FRAUD. read more

Don't go here. We showed up with x-rays in hand, the bill to put the cast on cost 1200. They told me that my insurance would cover and then the mess started. The billing department is terrible!!!! They are not helpful and you will need to follow up with them and do all of the lifting with the health insurance company. After almost a year of going back and forth with them and the health insurance companies, it was too late for my claim to be paid. I agreed to a payment plan, I made a payment and they agreed to the payment plan. I then receive a letter from a collections company the is giving me 60 days to make a payment or it will go on my credit. The doctors are nice, however, I feel scammed and would not recommend this place to anyone. read more

I cannot express enough how wonderful the group is at the Executive Park Office. We have (unfortunately) seen quite a bit of Dr. Byars and the PA Edward Boos. Both are truly the best health care providers we have encountered in a long time. Dr. Byars goes above and beyond to make sure my children are diagnosed correctly and getting the care they need to get better. He is friendly and caring and knows how to interact with the parents and the kids. We made the mistake of going elsewhere for a couple of injuries, and were so glad to find Dr. Byars! My son saw Edward Boos for some follow up appointments and he did a wonderful job relating to my son and keeping him at ease while he did a thorough examination. This team is unbeatable. read more

My son was seen due to knee pain in both knees. We were told growing pains. Upon seeing his pcp after excruciating pain 2 months later.... the medical notes were pulled and it showed a fracture in the knee. No one ever called us. I called and they said it was suppose to be a 6 follow up appt after his sept appt..:::Well we were told growing pains - not a fracture-- why weren't we told fracture on first appt????. Ummmm so you were going to let him go six weeks with a fracture without contacting the parents???? Dummies to the highest extent. They are at malpractice at its finest. Horrible place for kids. Still waiting on the Dr. Byars to return my call. Definitely going for a second opinion elsewhere or try another north Atlanta location. This is ridiculous especially working with children. read more

Love the surgeons! my daughter has had multiple surgeries with 3 different physicians at this practice and I am very happy with their service. HOWEVER the billing practices are lacking. If you decided to try POA because the doctors are amazing then you really need to pay attention to your insurance EOBs and once you get them request an itemized bill to make sure billing department is applying payments and insurance correctly. I have found multiple errors always ending up with POA owing me refunds. FYI receiving a refund is a nightmare as this office seems to like to hold onto the money inflating their bottom line. I've been told multiple times that since my daughter has an upcoming appointment they can't issue a refund until insurance comes through...They don't seem to understand that the upcoming appointment has NOTHING to do with the refund on prior claims! UPDATE: Billing office has made an adequate attempt in fixing issues and hopefully will receive some additional training so that issues don't happen in the future. We will continue to see physicians at POA as we absolutely love the way they handle my daughters challenges. I have updated my review from 2 to 4 stars. read more

Locals. DO NOT USE THIS DOCTOR. They called me yesterday to confirm Jones appt to get his cast off AND tell me the day before his appt that my insurance came back with a balance of almost $400 and it would be due at time of appt. I do not have that kind of money nor can I possible come up with it in 24 hours. I explained this to them and said I could make a payment arrangement. They then said I'd have to pay half. Which is of course more than I have too. I explained this. I said I'd be glad to pay something and make Monthly payments. They said I'd have to pay in full, pay half or reschedule the appt until I could pay the full amount. They said they would leave the cast on my kid's hand/arm. Wtf?! I called back and asked for manager. She never returned my call. I had to call two more times to get a manager on the phone. Same story-pay full, pay half or keep cast on his arm. I brought him to the appt anyway and got manager on the phone again as she's not in the Towne Lake office. I got her to take $100 (which is still more than I could afford and now I don't have lunch money for boys till next pay check unless I charge it) at which point they changed the rules again and said I had to put my card on file for auto payments. I explained I can't do that and I wasn't ever told that I had to do that either. I can't risk an auto payment messing up my account! They said if I didn't they would refuse to see my son and leave the cast on his arm until I put a card on file for auto payments. They held my son's cast and injury hostage for a bill LESS THAN 2 weeks old. Not even past due!!!! I called my pediatrician and they have removed this doctor from their referral list. I am going to make sure CHOA does the same. Do not use these people. They do not care about poor people AT ALL. they lie and their customer service is horrible. Any doctor who would make a kid suffer to get money should be out of business. read more

ONLY FOCUSED ON PROFIT - SCAMMING THE PATIENT Our daughter had a small radial fracture and we were given several names of of pediatric orthopedists by the urgent care doctor. Having already had 2 xrays at urgent care, we knew it was fracture and needed to immobilize the wrist (just not sure with a cast or brace)...which is why we went to the specialist, and this practice had an appointment available the next day and is near our house. We saw the PA, who requested an additional xray to a different angle. She determined our daughter needed a cast and the nurse applied the cast. We paid the $40 copay at the beginning of the visit which is our benefit to see a specialist. Fast forward to 3 weeks later, the day before my daughter is to have her cast removed, I get a call from their billing office. The rep tells me that my insurance company has processed the claim correctly and that I owe an additional $300+ to be applied to my deductible! What is more odd, is that a colleague of mine (covered under the same insurance plan/benefits) had to have her daughter seen by a pediatric orthopedist (different practice) for the same reason 2 weeks prior. Her daughter was covered 100% by insurance. CODES! It all has to do with the CODES that are filed with the insurance company when the claim is submitted. Yes, my insurance company processed the claim correctly, but the Dr. provided them with code that gets the practice more money! Sure, code 25600 may be for a "closed treat distal rad frac", but it is a surgery code. I was told by the billing specialist that POA only uses that code when they file claims like these...this puts the claim in an "in office surgery" category with the insurance company. Why bill for just putting a cast on, when you can bill for a "surgery". I have yet to hear from the Dr. or the billing supervisor. It is still unclear as to why they did not submit the claim with the codes: 99204 "Office Visit", 29075 "Application or Forearm Cast", A4590 "Hexelite and Light Cast". It appears to me that POA files claims for patient care using more costly codes than the care that was actually received...a cast is not surgery! read more

I have spent over $2K here. The billing is not transparent and so so confusing. I am self pay and also wanted a straightforward cost on visits, x-rays etc. They were off by about $500, which is a big deal. They're one of the rare offices I know that make you pay for everything up front, including deposits for x-rays and then they will refund your credit card if it's not needed. It is madness. Here's a tip for those running the office, how about you actually let the people go to the appointment and then they pay at the end for what they did get done? Revolutionary, I know. The lady that calls beforehand to remind you of appointments and money that is outstanding, is so confusing, and not extremely kind. There is a disconnect between their web pay system and their records. if you pay a bill on the web, it doesn't get transferred over to their service sometimes. So you end up getting calls from their staff saying that you are outstanding on a balance, when in fact, you have paid it. The doctors that I have seen at this practice have minimal bedside manners. It's not often that they actually sit down and take time with you. The average time to wait is about an hour, and the average time they spend with you is 5 minutes tops, not including the time for the assistants to put on/take off casting material. Please consider another group to send your child. There are cheaper/better places out there. read more

Horrible, predatory company. Agree with other people's frustrations on their intentional mis-coding items for profit. They required a $300 deposit before even seeing my son for a potential broken toe. He saw a PA, not a doctor, had X-rays and was dismissed with a "buddy tape" job worse than the one I had already done. I received the EOB from our insurance company stating that I should only be responsible for $242. I contacted them about the overcharge and they agreed to request a refund for me and it will be processed in 10-12 weeks! They mandated I hand over my hard earned money before even seeing my son, but feel it appropriate to keep money they owe me for 3 months. Unbelievable. I will never visit them again, and I highly discourage anyone else from seeing them. read more

I made an appt with Dr. Duxberry to see my 6 year old daughter. She was suffering from back pain and had been for several weeks. She is an athletic child and plays 2 different sports. He told her to jump up and down, touch her toes, and run up and down the hallway. He said she was fine and there was nothing wrong with her. He said I may never know where her pain is coming from. He would not even xray her back. He referred us for physical therapy and to come to see him again in 2 months. I immediately took her to Children's Heathcare of Atlanta. Their orthopaedic doctor diagnosed my child with a fracture and a congenital abnormality of the spine. I am thankful I am a parent that listens to my child and knows when she isn't getting a thorough exam. read more

I wish I had read the reviews of this office before i brought my 4 year old daughter in for a check up. Obviously there is a trend here when it comes to their billing department!! Avoid! Avoid!! Avoid!! Do not go here!! Find another pediatric ortho!! I have no issue with paid professionals being paid what they are owed but when a medical practice such as this one takes advantage of their patients and bills them inappropriately they should be shut down. Terrible communication. Terrible customer service. A total racket. I was told one thing about the cost of my daughter's check up before I came in for an appointment, I was very specific in asking how much an exam and x-Ray would cost. I was told $150. We do not have insurance, we are on a Christian based sharing health plan so the first several thousand is all out of pocket. I asked the receptionist and the lady over the phone several times exactly how much the exam would be. A month later I received a bill for an exorbitant amount ( keep in mind the doctor saw us for all of 2 minutes and we got one x-Ray). thankfully my daughters hip healed naturally everything is totally fine. The lady in billing told me they didn't know how much it would be until the doctor was done with the exam ... so wait, they have no idea how much an exam and x-Ray costs!?? Isn't this what they do everyday? She also explained that the lady at the front desk told me the $150 was just the "deposit" which was absolutely NOT explained. My question was specifically how much will the appointment cost... I made it clear I was self pay. I hope if you are reading this and debating on what doctor to go to this is helpful. Be cautious because the way this practice is conducting business is misleading and lacking integrity. Also Zero follow up from the doctor. In truth we felt like a number. The only positive was the radiologist who took my daughters x-Ray was very sweet and helped her relax before she took it. To the doctor who likes to respond to these negative reviews: perhaps instead of spending so much time on yelp defending your position and explaining yourself to so many pissed off parents you should work on running a more transparent, helpful Orthopaedic practice where you take some of this feedback to heart and make changes to better serve your patients who are looking to you for help. read more

I have been put through the ringer just to get an appoint with the podiatrist on staff for my 8-yr old. Finally get an appt and take the day off work only to receive a call the night before that his appt has been cancelled and the front desk can't tell me why, other than to say they are not sure if the doctor is going to come in so all of her patients have been cancelled. Unacceptable customer service. Shouldn't be this hard. read more

The office is filled with very nice, aware, and caring individuals, we saw plenty of smiles within our time there. My sister got taken care of as soon as all paperwork was complete, and the process of getting a cast put on was quick as well. I would definitely recommend them! read more

They are very good at what they do. My daughter had 2 surgeries, one on her femurs and one on her spine. Both went really well and we are very satisfied with the results. We dealt with 2 different doctors and were happy with both. They kept us informed about what to expect and everything along the way. read more

"Big Business" impersonal, unorganized and expensive We were referred to Pediatric Orthopaedic Associates by our pediatrician when our daughter broke her big toe. For our first appointment, we waited over an hour, with little communication, and never any acknowledgment that the schedule was running late. As part of check in, we were asked to provide a $300 deposit, and to sign waivers that were open-ended (no specific fees), but stated that we might be expected to cover equipment provided by the office that is often not covered by insurance. Lastly, we were warned that our situation was officially 'surgery' and overall fees would run $800-$1,200. When we did get to a doctor, he and his PA were competent and engaged, but the overall feeling was that we were cattle being run through expensive gates. My daughter was given a boot to wear to protect her toe, and the doctor asked that we return in 2 weeks for checkup. When we arrived for the appointment, we were told that it had been cancelled, and that they had left me a message to reschedule. My cell phone confirmed that I had received a call 2 days earlier, but no message. I understand that schedules need to change, but (1) they should have left a message, and (2) should have persisted with at least another follow up call. All in all, it is clearly a practice that is very focused on profit, and not terribly concerned with patients. I will not return. read more

Parents please be careful before sending your children to this practice. I received very poor customer service and dangerously bad medical advice regarding my one year old son. I tried to resolve these issue with upper management, however it became very clear that patient satisfaction was not a priority to them. Please be careful placing your children in their hands! read more

Their billing system is a mess. They sent the same bill several times, though i already paid at the office at the first visit and called the billing center every time I receive the same bill. The worst thing was that the billing center staff was very rude. It's their system problem, but she didn't apologize and very rude and impatient. Very very disappointed "service". read more

First, your billing office or billing person is trash. Your "policy" for collecting a deposit first is trash. Your "policy" also states that you can collect on my insurance but then you state that the contract is between me and my insurance company. So you take it upon yourselves to try and collect or get us to meet our deductible. It seems to be all about money and not about patient care. You treat people as if they don't have insurance and my son has really good insurance. Calling patients the day of to tell them that they have to pay an extreme amount of money should be illegal. You should give people a little more time. Second, your front desk clerk is not that friendly or approachable. When you are dealing with pediatric patients you should be overly friendly especially when some of them come in with broken bones or fractures. Third, for me to have to pay that extreme amount of money and the doctor come in not even touch my son but tell him he pretty much can't do anything until the next visit didn't make much since. The ER gave us more info than that physician. I work with doctors and in billing everyday so I know all about patient care. This complaint is not going to stop here. Last the communication is terrible and I can't get over how the staff seems to turn there nose up at you like we are beneath you guys. I am blown away by this place. read more

I will never recommend this practice to anyone. The office staff was incredibly unhelpful when scheduling an appointment and then insisted we pay our full estimated cost of the visit up front prior to being seen even though we have insurance. I was told they would refund us once insurance paid. AS if that would ever happen without me having to make a dozen calls and copies and headaches. But the absolute worse was a dr without any bedside manner who tried to insist on an unnecessary expensive MRI by scaring us with the fear my son could have cancer. We immediately sought a 2nd opinion who never suggested cancer or a MRI. After removal of a simple cyst my son can finally rest without fear of losing his foot to cancer. read more

We had an 830am appointment, having my daughter miss her first class of the day. By 935am we were still sitting in the room waiting on the doctor. There was no one else in the building besides us and 1 other patient when we arrived. We walked out. She is in all AP courses and cannot miss class because they overbook, understaff, etc. Absolutely zero respect for your time. read more

Saw the PA at Windy Hill location. Office was strangely empty. They aren't the most personable group and aren't very sympathetic or engaging. Didn't seem to want to get involved. Nurse and PA didn't even tell us their names or ask ours. Never even said my daughter's name. I apologized for being a little late because we had a difficult time finding the place and called ahead. Maybe that's why they seemed so unengaged, but aside from us, the place was completely empty the whole time we were there. They went through the motions, collected our 20%, and I paid even though my insurance doesn't require it. Three stars for treating my daughter. I hope they gave us the right information. I'm not sure if we will follow up with them or not. I may see another specialist just to feel more comfortable with the treatment and recommendations. It's difficult to trust someone who doesn't really get involved with a patient, especially a child. read more

Very disappointed.... I was not informed of the $300 deposit until I arrived!! They said it was my insurance, however, we've gone to numerous specialist with no issues. I wish I had researched this facility instead of going off of the advice of the pediatrician, I would have definitely gone elsewhere. The PA was very nice, other than her, the other staff just seemed to rush us through. The doctor spent LESS than 60 seconds in the room, my daughter was given a high-five, then he was out the door. Hopefully, the next appointment will be our last. read more

Medical care was good, but billing was frustrating. They overcharged us on the first visit by ~$100. I called back after the insurance claim went through and requested a refund. They said they'd mail a check in 3-4 weeks. After a month I hadn't seen the check and called back to see what happened. They said the refund request never went through. Why am I having to request a refund for having been overcharged nearly 6 months after the procedure? Shouldn't your practice refund patients automatically after you learn they've overpaid? Or just don't overcharge them in the first place? Very frustrating. read more

Possible worst experience we have ever had at a Drs. Office and my son has had multiple surgeries so I have met and have gone to multiple practices. My son broke his toe playing soccer. I went in there told them what happen and area. The Dr. Never came in to talk to me it was the check in nurse and off he went to x-rays. I told the lady the affected area as she proceeded to take films of wrong areas I explained the area that is affected she didn't even take a picture off and I was not paying for that as I kept telling her please take affected area. As we walked back to the room finally I saw the Dr. And explained what happened again to the x-ray room. They finally took correct film which showed broken toe. Honestly the whole experience was horrible, it was not centered in children and their health but money. Drs should talk to you, listen and then take films. It was as if were being a nuisance to the Dr. And both my husband and I are in the medical field so we know how to treat patients read more

My experience with Pediatric Orthopaedic Associates was not good. My three year old son had a visually bruised toe that we wanted evaluated by an orthopedic surgeon. They used antiquated x-ray equipment that uses film (not digital) to x-ray his foot. The doctor said our son had a broken toe and gave him an oversized boot to wear for two weeks. The total time the doctor spent with us was two minutes and he never showed us the x-ray, despite my wife requesting to see it twice during our visit. Our son refused to wear the boot when we got home and he was running around like crazy without any problems. This made us question if he even had a broken toe. I called the main office to request a copy of the x-ray. I was told that they would call me back to let me know how much it would cost, but I never heard back from them. My experience with Pediatric Orthopaedic Associates was pretty much disappointing all-around and I would not recommend them to anyone I cared about. read more

Could not have had a worse experience at POA. Bill was $680 for 5 minutes with a doctor who did not explain anything, cracked uncomfortable jokes, and otherwise dismissed us. Then 30 min with a nurse who was obviously did not know what she was doing. We did get the privilege of waiting in their lovely beige colored exam room for two hours. read more

While the doctors and mid-levels are okay, the office staff, from the schedulers, to the billing department, to the management, are horrible to deal with! I have waited on hold upwards of 30 minutes each time I call to schedule an appointment. The office requires a $250 deposit and payment in full within 30 days when you ask about a payment plan. The billing department is uncaring. The management is even worse. I will be finding a new orthopedic doctor! read more

We have relied on Pediatric Orthopaedic Associates for over 10 years for my dear son's neuormuscular scoliosis surgeries and treatment. Our doctor has provided thorough care consistently. Dr. Oswald listens and gives us all of the options for treatment. We have always found that there is great communication with both our doctor and the staff. We have always had our questions answered and we were treated with graciousness. For us it is a long term commitment and we appreciate the medical help that POA provides! read more

Would not recommend anyone going to this office unless they are seeing DR. STONE AND DR. DE, the rest of the doctors do not care, $$$ is the only thing this practice cares about read more

I have to start off by saying the doctors and nurses are wonderful at the roswell and executive park locations. However, I will not be returning to this practice with my chidren, nor will I recommend this practice to anyone i know because the office, book keeping and office management staff at 6 executive park dr were horrible. they treated me like dirt, and were willing to let a child walk out with a foot injury!! Beware!!! It is so sad that such wonderful doctors are going to loose patients becaue of the horrible customer service their office staff provides!!! read more

Dr. Meehan was a wonderful doctor but the billing department is AWFUL to deal with. We have a secondary insurance they told me they filed with but still sent me a bill for our co-pay (which our secondary insurance covers). When I called the secondary insurance, this practice had never filed the bill. After calling the billing department and letting them know I caught them in a lie, they assured me I would have a zero balance. Almost three months later, I receive a bill for the co-pay. Upon calling them, they told me I never had a zero balance. The situation still has not been rectified. I will NEVER take my child here again just so I don't have to deal with the incompetent billing department. read more

Extremely dissatisfied with our visit to Pediatric Orthopaedic Associates. My son broke his thumb. We had gone to Urgent Care over the weekend and were told to follow up with an orthopedic doctor. We brought in the doctor report from the Urgent Care place along with the x-rays that were taken. The doctor at POA came in, told us our son did not need a cast and sent the nurse in to put on a new splint. The nurse had no idea what she was doing. The splint was very uncomfortable on my son's hand and the nurse had to call the doctor back in three times to try to get it on correctly. It was still not right when we left. On top of it all, they insisted we pay our $65 copay AND an additional $300 up front in case there were additional charges. They told us they would reimburse us at the end of the appointment if they owed us any money. I assumed we would get all of our $300 back, but they said they had to charge us for "the fracture." Huh?? We already had a diagnosis of a fracture before we stepped foot in their office from the Urgent Care facility. What am I paying for??? My copay should have covered the doctor seeing my son. I am paying $300 for them to "try" to put on a splint which I could have picked up from the nearest drugstore? They also refuse to return my money to me! We will never go back there again! read more

After one visit we have decided to go somewhere else. I don't trust their billing practices (to put it mildly). Dr Duxbury is not very pleasant to deal with and was rough with our son's 3-day old broken clavicle . The office isn't run very well and the communication is lacking. If you must go there I would HIGHLY recommend NOT paying a deposit. You won't get it back. read more

My daughter broke her elbow and we quickly followed up with POA. A couple days before the appointment I was told that I would need to pay a $300 deposit on our first visit regardless of our co-pay and what our insurance was to pay. I thought it was odd, but I was assured that when the insurance paid the claim I would be refunded the money. So stupid me, I gave them the $300 plus our co-pay. My daughter was seen by a wonderful nurse, PA and doctor, although the front desk staff left something to be desired, and all seemed to be well. My husband took her back for her follow-up visit a couple weeks later and we were assured by the front desk that our deposit would be returned to us as soon as the insurance claims were received. Five weeks after the EOB was issued I finally called to see what was happening with our money. Nothing was happening, they were sitting on our money. We had a $300 credit on our account and no attempt had been made to return the money to us. As it turns out they never try to return the money to you unless you ask for it back. Maybe if we were receiving physical therapy that would be understandable, but since we have been released from a doctors care and never intend to break another bone, it seems more than absurd. So here we are, 9 weeks out from our original visit, and 9 weeks living without $300, that was never used and never needed to be given to them in the first place...Hold onto your money people, if you don't mind living without $300 for a while go for it. But I have groceries to buy. If any of my children break a bone, we won't be returning here. Ridiculous. read more

I was surprised to see such low ratings for this office... We were recommended here by our pediatrician for our baby's hip dysplasia at 6 weeks old and had a wonderful experience. She was treated by Dr. Stone for 8 weeks and he was very gentle and sweet with her, and extremely helpful in showing how to care for her while wearing the pavlik harness that was prescribed for her treatment. He also was very good at giving us realistic expectations on how quickly she could improve and confidently answered all of our questions/concerns about the treatment. You can really tell he cares about children and wants to help! Our baby girl is now doing great thanks to the treatment we received there! Also, the office staff was very cheerful and kind, and the free parking is a plus compared to other places we had to visit for our baby's treatment. My only hang up was sometimes my voicemails weren't returned, but I later learned it was because I wasn't hitting # at the end of leaving them! So it was actually my fault! ;) Definitely recommend this office. read more

BEWARE!!! I would stay away from this place because they care more about the almighty dollar than your children! When I first made the appt for my daughter there was no concern over her care all it was about was we'll have to collect $300 when you first come in and be assured that she straight forwardly asked for it after I signed in and took a seat. On all your visits you will get "That'll be $50 for this visit" or " We'll have to collect $50 for X-rays and AFTER we run your insurance if everything is ok we'll give it back. Then after surgery we arrived and before we can get signed and take a seat the receptionist had the billing dept on the phone. I get on the phone and the woman with the worst attitude like I owed her money tells me I'll need to pay $300 bill or they'll have to reschedule until I could. I mean they would'n't accept a partial payment or nothing. This was after surgery care and you mean to tell me you are allowing the billing dept, who by the way has very minimal if any medical knowledge, has no clue what your child has just been through and the urgent need for care to dictate when patients are seen in such a practice? No partial payment, no setup a payment plan, they want it all and wanted it all then! This is the billing department calling the shots, along with the low budget techs and ratchet front desk clerk! Even the Dr. who hides behind all the decisions making and who understands the need for care flat out told me that he needs to get paid and cannot see my child so whatever THEY SAID it's what needs to be done. I refuse to go back and subject myself and more importantly my child to insane insensitivity, unpassionate care, money grubbing people who should not be allowed to care for anyone, let alone our children. I would advise going elsewhere where you will atleast get a "hello" first when you step through the door versus "I'll need to collect $50 today." This goes for all the offices because they greeted me the same way at the other office. read more