Felt comfortable through the whole visit. The doctor was calm and easy to talk to which helped me…read moreexplain all my symptoms. They checked everything carefully and discussed my concerns without brushing anything off. The assistant who helped before the visit was also very friendly. It didn't feel rushed like other places I've been. Nothing out of the ordinary but it was handled the right way. Good overall experience and felt like I was taken seriously.

My husband has had his PT authorized for a month and they still can't get him in. They are refusing…read moreto call and confirm authorization with the insurance company. This has been going on for a month as they give him the runaround. Them: "No, sorry. They haven't authorized." Insurance: "Yes, we have authorized." Terrible, awful office staff unconcerned with patient care. I'm encouraging him to go elsewhere and hope he does. On the other hand, my husband likes the therapists and they do good work.

We are new to the clinic - we are having a wonderful experience. All the staff is attentive and…read morecommunication is responsive. Ms. Sandra, the office assistant, is always pleasant to see and strong communicator with appointments and any clerical questions we have. Ms. Margaret OT is warm, welcoming, and my child always looks forward to seeing her for weekly OT. It's become a part of our routine. Ms. Marilyn is also warm, inviting, and fun to work with. I love how much the OTs here collaborate with us on goals and the care plan, very client-centered. Lastly, OT Park's gym is every sensory seeking kids dream! Not to mention for an adult as well! I also want to play in it.

I really believe Hiral and OT Park deserve zero stars. She's scammed us into paying for the…read moreevaluation that took months, gave us zero support, and we've been waiting for nearly 2+ months for recommendation on ways to help our child. She promised to provide more clear recommendations after we shared our concerns that the evaluation was too generic and not actionable; she didn't follow through after she said she would and then changed her tune and refused to provide it after we had to follow up several times. She consistently goes back and forth on what she says and doesn't say. It's super confusing. And when private sessions cost so much, it's not fair that people like Hiral can swindle money from families that put their child's development first. They rarely seemed busy and now it really makes sense because Hiral is the definition of fake it till you make it. During sessions, she was extremely aggressive in her approach with our daughter and it was the opposite of every other therapy session that I've witnessed. It doesn't work for younger kids and she wasn't able to recognize that. DO NOT WASTE YOUR TIME AND MONEY WITH OT Park and Hiral. It's clear she's more interested in fake videos on social media than really helping kids and their development. Hiral, I recommended not responding to this review because you've already demonstrated that you have no desire to do the right thing and any reply would simply be another excuse. Additionally do not mention anything about my daughter because it'll be a HIPPA violation.

Thanks for the attention and care :) We had no issues here and our loved one was treated wellread more

Had a family member here for a short stay and was visiting pretty regularly. Staff were friendly…read moreand tried to stay on top of things even when it got busy. Therapy worked closely with my relative and we could see progress over time. Overall, a positive experience for us.

The doc is great. It's close to my home. Ample parking. But calling them to schedule an appointment…read moreis a literal nightmare. It's like playing phone tag but nobody ever gets tagged . I have a $25 balance I have been trying to pay for 4 months, and I have called at 8am, 9am, 10am, 11am, noon, 1,pm, 2pm, 3pm, and 4pm. They never pick up . I will have to drive there to make a copay payment that did not process bc the machine was not working. That part is annoying. And ultimately I am switching providers bc making an appointment here is virtually impossible. But if you make the appointment in person, then it's smooth sailing.

I have had some experience with physical therapists, but nothing like the full scale immersion I…read moreexperienced after I had a hip replacement. I had PT at the hospital and home, and then graduated to this establishment to get me back to full health. They fit me in, and then my improvement was rapid enough that my biggest issue was keeping up with the improvements I was experiencing. They have been very good in explaining things so I can get back to the level of function I hope to. Right now I'm actually fixing the issues in my musculature that pre-dated the hip replacement, and that seems to be improving at a good clip. From the start, all the therapists I've interacted with have been great. Robert, Glenn, and Liane have all been very much giving me the information I need to improve, and critiquing my current state to suggest what I need to work on to improve my physical state. They've also been helpful in sharing their expertise from seeing a large number for people with similar surgical procedures. It's actually been good to get the expertise of all of these therapists, as each has contributed different viewpoints, all of which have been helpful in guiding my recovery. Very comfortable environment to have PT in, and I've recommended them to one of my old friends, who is ending up in the same state that advancing age I find myself in.

We have be going to see Debbie for almost 2 years now. She's so knowledgeable and has so many…read moregreat ideas to keep the kids engaged in learning what they need, Debbie works with big muscle and regulation. My guy loves going to see her. Last September we started to go see Michelle (school services) and he also adores her. She works with more little muscle activities with my guy. He walks in sees her and smiles so big to know he has her there. As a mom of a kid with special needs it's hard to just trust anyone with your kid. I 100000% trust Debbie and Michelle with my kid. They show so much love for their job and truly want what's best for you kid. We've also seen christy a few times and my guy loved working with her as well, she's also knowledgeable and knew what sensory things my guy needs. I'm so glad I found this place and we're lucky!

Our family has had the pleasure of working with Debbie for a couple of years now, and she truly…read moredeserves kudos for her work. She is a very experienced and knowledgeable OT, and does a fantastic job promoting the development of motor and social-emotional skills in kids with developmental delays. She develops a great rapport with children, and goes the extra mile to make families feel welcome. I'm grateful for her warmth, sense of humor, and expertise - it all has made such a difference for our family.

This review is for in home PT services with Saher. Saher visited our home to work with my two…read moreelderly friends. I oversee their home and care. Saher is very caring, but her shortcomings far outweighed her attributes. She admitted to being disorganized; claiming that remembering appointments and important rules of our home were too difficult for her. With indoor pets and two elderly residents; safety is of the utmost importance. The rules of our home are set up to maintain safety and are very simple. She was often unfocused and spent the scheduled appointment time socializing rather than providing the services for which she was hired. I was greatly disturbed by her care of my elderly friend who is physically the more compromised of the two. She asked him to help her set up a heavy and cumbersome massage table, compromising his safety! This was very dangerous for him and she was aware of his limitations prior to requesting his assistance. With her expertise, she should not have enlisted his aide for such a task. If she cannot manage such tools independently, she should not be using them. The most upsetting incident that happened with Saher is when she let my elderly friend fall WHILE doing PT with him. This was irresponsible and negligent. Her scope of duties is to ensure that the exercises are done as safely as possible and within the reasonable ability of the client/patient. Upon subsequent visits she started soliciting me to help with the exercises. I am not a trained Physical Therapist and I was busy with my own tasks. She should have brought help, planned and executed more appropriate activities and/or avoided exercises that required two people to manage him. Lastly, we received numerous invoices 5-6 months after we had ceased working with her. She was astonishingly disorganized with her paperwork; which caused me an unreasonable amount of extra work to research and cross reference her invoices. They were out of order, some were already billed, some were unclear, some were from her forgetting to bill. It was very confusing. It saddens me to have to leave this review. Unfortunately, the care we received from Saher was not the quality that I expect from an out of pocket PT and I ultimately found her to be unsafe for my friends. That in conjunction with her unprofessionalism has prompted me to leave this review.

Jolanda and Sahar have improved my health so much that I don't know how to thank them for it. They…read morehave provided me the best service that anybody could wish for!!

My husband was living in home care for almost three months. Excellent PT, OT and bedside care…read more Clean and professional care 24 hrs. We even enjoyed daily activities. We are grateful

Very sweet care and great service. The nurse was very nice…read moreand concerned. Always on time and good with contact.

It was given great care and the staff was amazing, we were so happy with his recovery.read more

My mom became a patient after her surgery for a partial right shoulder replacement and a partial…read moreright hip replacement. Before her release to a from the hospital we were in contact with staff at Pacific Hills. They were helpful and provided great guidance with the services available. Mom began her stay in September. The staff was very attentive from the get go to my mother's physical limitations, as well as, her special dietary needs. The nutrition team went above and beyond to accommodate. The team of physical and occupational therapists were motivational. The overall staff worked around the clock to tend to my mom's needs. Mom was released the day before Thanksgiving. She was very thankful for her experience with all the staff members and her recovery at a local facility. The staff was always supportive to the patient and to the family. We would give 5 stars!

Son used PT services last year and we paid all the bills in Oct. Just received threating mail from…read moreLaw collection firm of outstanding balance which was paid. No one at local office or corporate office will rectify situation. Very shady business billing practices