I was surprised to see the negative reviews on PDFP. But I think it's normal that upset patients will take the time to review, whereas satisfied ones won't. So let me be a positive review! My doctor is the best, he takes the time to explain things in simple terms and gives me his full attention. I've always had good experiences with the nurses and receptionists, they've been pleasant and helpful. The only area where the staff seemed to be negative was in the lab. But this was some time ago and maybe there's new staff in there now? I've never had any problems with payments and insurance, it is processed smoothly. Prescriptions are processed promptly per the rules. I would have to say the wait time is average. It just depends on how backed up they are. Sometimes I can get in and out extremely quickly and other times there is a bit of a wait. But that's true in any business. Overall I think you get what you give as far as attitude is considered. The staff is used to dealing with upset patients who aren't pleasant. If you go in there with a smile and act courteous, they will likely respond in kind. (except for the lab apparently ) My family is very happy here. read more

I like the doctors and staff, but there is no excuse for the consistently long wait times to have blood drawn! My first appointment here I had to leave after 90 minutes before blood was drawn. Today an office staff person finally pushed the lab staff after an hour and 10 minutes. read more

If I could give this place a ZERO, I would. Pee Dee Family Physicians has very good DOCTORS. Unfortunately, their NURSES and front desk staff are simply HORRIBLE. Local colleges give out nursing degrees and medical transcript certificates like candy these days, and many enter the field simply for job security and not due to any actual desire to help patients. Sadly, this means there are a lot of nurses and physician office associates working today who do not actually want to BE nurses and are actually very bad at it. Both the nurses and front desk staff at Pee Dee Family Physicians are a prime example of this; lazy, slack, poorly trained, and make many dangerous and unnecessary errors. If you have access to a computer and internet and can search Google, then guess what? YOU ARE ALREADY MORE QUALIFIED THAN ALL THE NURSES AND STAFF AT THIS OFFICE AND AT CAROLINA HOSPITAL IN GENERAL! The nurses here give out incorrect information, take WEEKS to fill out paperwork (and then fill it out WRONG with no apologies) and have no sense of confidentiality whatsoever! The front desk staff are rude, will ignore you for long periods of time before finally waiting on you, and if you dare ask to speak to the office manager to complain about any mistakes they made or attitude from them, they promptly threaten to call security on you. The sad part is, this place actually has really good doctors. The doctors here are some of the best in this area, but since the first point of contact will always be the front desk staff and nurses, simply getting to the doctors is a headache unto itself. And if you are sick, you do not feel like jumping through hoops and going through such ordeals because you are already feeling bad. Stressful situations during an illness make you feel worse and lengthen your recovery time. I've been a patient of this practice for over 20 years. I've been here for longer than most of the staff have even been employed. I was with this place before Carolina Hospital was even CALLED Carolina (it used to be Bruce Hospital) My mother used to see one of the doctors back in the 70s and followed him to this practice, and once my brother and I outgrew our pediatrician, she began taking us to this practice. When I got married, my husband even began going to this practice. My original doctor retired, and I have been seeing a new doctor, who is WONDERFUL. Unfortunately, I can no longer tolerate the rudeness of the staff and the incompetency of the nurses. I don't plan on going back here. In fact, I'm warning everyone I know about the poor practices here. Please do not go here unless you don't mind your medical information being discussed (loudly) by front desk staff in front of a waiting room full of people, (A HUGE violation of HIPA laws) unless you want your sensitive medical information being faxed to random fax numbers by incompetent nurses, unless you want to be disrespected and called names by rude, disgruntled front desk staff who are never reprimanded for their actions...I could go on and on. There are better places in the area to get medical care, places that have friendly, knowledgeable staff WITH STANDARDS. Pee Dee Family Physicians is not that place. read more

My doctor is great, everyone else could care less. It takes literal weeks to be referred to a specialist, no matter how sick you are. When I asked what took so long, I was told the person had been out of the office for more than a week. Have they never heard of cross-training of thought that it might be important that someone see a specialist in a more timely manner? I/my family have had lab results go missing and not notified when I was very ill what the tests had shown until I called and asked and then it took them a couple of more days to find the report from wherever it had been misfiled. I had an issue with billing/insurance and could not get that person to call me back or even file the insurance, I had to go to corporate to get it done. There is no excuse for this and don't bother complaining to the Office Manager, if you do, she'll just tell you that "X is usually so good....." uhm, not judging by these reviews here! Obviously, they don't bother to look at what is being said about them nor would they care if they do. That is a huge problem. read more