In the Impervia line, I had 2 small sliders, a larger 3 lite slider and patio door installed, color bronze. Most windows do not open, close, or lock with ease. The coloring is scrapped in places, and the white of the frame is visible underneath the bronze paint especially where the bronze paint is thin. The patio door does not open fully as the exterior handle gets in the way. In addition, for the exterior, I ordered cedar trim to be stained or painted the color of the existing trim. The cedar trim came raw- meaning no color. The Traverse City (MI) Pella sales office does not return my phone calls. I was planning on completing Pella windows for the rest of the house including 6 ellipse windows. Not so much anymore.
As Traverse City (MI) Pella store does not return my calls, will Pella as a company deal with these issues? I spent $23,500.00 on these units and outside cedar trim. I financed through Pella's finance company, Greensky and made my first payment weeks before the units were installed. Additionally, I signed the sales contract on March 30, 2026. The install date was June 25, 2026, almost 3 months to the day for the install to happen. I ordered cedar trim to be painted the same color as the existing outside trim. The cedar came unpainted, which I then had to do. I asked for a price reduction to which the salesperson said they would mail a check to me. I requested $500.00 reimbursement in the form of a check.
After the install, I needed service work which took another month to complete. This happened July 10, almost 4-1/2 months since the contract signing. The windows had caulk on them, the lite frame was visible through the painted bronze color which I had to touch up with a colored pen they provided.
The $500.00 reimbursement check was issued to the finance company in the form of a $500.00 payment. Not what I requested or wanted.
Overall, I will never recommend Pella Windows of Traverse City or Pella Windows to be used by anyone in their home.
Poor product, poor service. read more
