Had a reservation booked with points because I'm a frequent mentor I get here and he says he's not…read moreallowed to use my points and he wouldn't give me a car he said because I have a debit card and I live out of state. He stranded Us in Delaware I had to pay for an Uber stay away from this company stay away from this location. I've spoken to the president of my company and we will no longer be using Enterprise or national because this store manager refused to do anything to help and refused to get anybody else on the phone higher up than he is. His name is Manny. Use any other rental car agency in the area not this one. He then tried to blame me saying that I used the website wrong which I didn't I used the website all the time.

Because we did not fly in to the airport, Enterprise would NOT rent us a car, even though I had…read morereservations.

Made a last minute reservation online and rushed to this place to pick it up. Hoping and praying…read morethat it would be open when I got there It was open!! The guy working there was great! He got us into our car within minutes and also corrected a mistake I made in my reservation. I was on the road within 10 minutes!

Called the day before I needed a car and they had one ready for me. I was able to pick it up in…read moreDover and drop it off at my destination the next day. The car was clean and easy to drive. The gas tank had plenty of gas in it. Pick up and drop off was very easy and I wasn't charged for anything unexpected.

I'm actually glad I waited a few months before writing this review so I could fully evaluate our…read moreexperience. We purchased a used vehicle here on September 18, 2025. The owner assured us it was a great car and told us the entire vehicle came with a three-year warranty. He specifically stated that if we experienced any issues, we should bring it back to him and he would take care of it. He also said the vehicle had been thoroughly inspected to ensure there were no other problems. Within a few weeks, we discovered that was not the case. We had to return multiple times for an oil leak that was not properly addressed during the first visit (from a BRAND NEW Jasper motor). After three to four trips back, the leak was finally repaired. Before taking it back the final time for the oil leak, my husband thoroughly inspected the vehicle and wrote down several issues he identified, including a broken mount. Our hope was to have everything repaired at once instead of making repeated trips. He left the list of concerns with the head mechanic. When he returned to pick up the vehicle and saw that these items had not been addressed, he raised the concerns again and was told they had not noticed the issue until he pointed it out to them. A few weeks later, another issue arose and the vehicle had to be brought back yet again. Most recently, my husband contacted them because the transmission began slipping. Given the number of problems we have experienced since day one with a vehicle that was presented as reliable and covered by a warranty, we feel misled and taken advantage of. At this point, we are already out more than $6,000 between the down payment, four monthly payments, and the fees required to transfer the vehicle into our name. We are also facing nearly $10,000 more in remaining payments on a vehicle that may soon be unsafe or undriveable -- a devastating financial loss for our family. Based on our experience, we cannot recommend purchasing a vehicle from or having service performed here.

We were in the area on Vacation when the tire on our trailer went flat. Went in to have a tire…read morerepaired. It went seamlessly smooth. The staff was friendly and very helpful.

So I guess that was a professional way to say we're done - no resolution smh. the Dover de location…read morewas phenomenal - now I live too far from there.

I'm a business traveler and have been a customer of Enterprise for over 10 years. However, my…read moreexperience at this location on Nov 3, 2022 was the worst I've ever had with ANY car rental companies. I feel compelled to write my first review here. Stay away! The experience was simply appalling. The branch manager was nowhere to be found from 1pm to 2:30pm, leaving three customers waiting and one turned away (who returned to the office to change his rental car, unsuccessfully). She showed up at 2:30pm only after one of us was able to get hold of her through a National customer service representative (as funny as it sounds) around 1:45pm and told her on the phone there are three customers waiting in the office with reservations. When I asked why there was nobody working on a Thursday afternoon, the branch manager (Tremaine) started telling us about policy activities earlier during the day that caused the station to temporarily close -- But it was all cleared up around 1pm as we customers were able to enter the station (and all other rental companies were operating normally). Then she said she had to go to another location to contact customers by phone -- But none of us got any phone calls and I had to show her my call log to prove it. Then she started telling me my profile in the system must have the wrong phone number -- Honestly? In the end, she started making her own rules about who could get cars or not and claiming there is no car available for me, despite having an active reservation. She was unprofessional and rude, and showed no care for customers during the entire process. Eventually I had to book another reservation with Avis next door and continued my travel through Wilmington. I will continue to use Enterprise. But at this location, stay away!

Jesse went above and beyond to stay after closing to make sure I would get my rental car. My…read moreearlier flight was cancelled due to weather and getting this car was the only way my family would be able to make it home that night. He was super kind and professional, and didnt give me all the rental car nonsense (e.g., upselling) that I received from another Budget location earlier in the week. Thank you again Jesse, much appreciated.

Absolutely the WORST rental Truck Company! Had a reservation and there was no truck waiting for…read moreme! Had a confirmation number and everything. Just a Sorry Sir there is nothing we can do, we rented all our trucks today. So reservations mean nothing ! Jerry Seinfeld was right! Do NOT under any circumstances rent from this company!!!!! Check out Penske Trucking, a little more $$ but they saved me. Had hundreds of $$ on the line with movers, time, etc.

They Got our SUV in right away , 2 times this week , we had two separate issues and they fixed each…read moreproblem in a day

From the owner: For quality car care and repairs you can trust, visit Pennsville Auto Service…read morewhere we excel at everything under the hood. We provide an efficient and affordable one-stop shop for factory scheduled maintenance, oil changes, electric and wiring service, computer diagnostics, and brake repairs. We also offer car detailing. Do you drive diesel? Bring it in to Pennsville Auto Service where we specialize in the big motors not everyone will work on. In a pinch and need a ride home? We offer free local shuttle service to your home where you can sit back and leave it to the pros. Pennsville Auto Service is also a trusted U-Haul dealer. If you're moving. stop by and rent the truck you need to get it done! We understand how important is that your vehicle is in top-performing condition which is why the professionals at Pennsville Auto Service work tirelessly to ensure we've covered every aspect of your car's condition. Rest assured with your repairs, knowing that it comes with a two year, 2,400 mile nationwide warranty! When you need a trustworthy and dependable auto care service, Pennsville Auto Service has you covered. We've been serving our community since 1977, delivering high quality services for many makes and models. Visit us today. Our friendly and expert mechanics would love to accommodate any of your automotive needs.

100% recommended. Superb service. Staff was friendly and professional. Office is clean and they…read moreoffer coffee and water.

From the owner: We are the only independent car rental/car sharing business in Middletown, DE. We are proud to…read moreserve our community and surrounding areas. WE are also excited to be a women's owned business. We bring you fast, reliable, and efficient services. We are flexible and work with everyone. We delivery within reason at a cost-in and around Delaware and the Philadelphia airport.

Not sure what happened with the other reviewer but I had absolutely no problems at all. Rented a…read moreU-Haul cargo van for a few hours and the guy I dealt with was super helpful. I called ahead to ask about parking and he seemed really on top things, asking if I still needed blankets and a dolly. Picking up was super smooth, van was in great shape, and customer service was excellent. Would definitely rent from these guys again.

This review is intended to formally document an unresolved and serious issue involving the loss of…read morepersonal property and inconsistent communication from management. After renting a vehicle from this company, the car was towed while still containing our personal belongings, including high-value electronics. We acknowledge that the vehicle was messy due to family use; however, we did not abandon the vehicle and fully intended to clean it. The condition of a car does not eliminate a rental company's responsibility to exercise reasonable care over a customer's personal property or to provide an opportunity for retrieval. When attempting to recover our belongings, we received multiple conflicting explanations from the owner. Statements were made and later denied, timelines shifted, and explanations were offered that did not align with one another. This pattern of inconsistent communication made it extremely difficult to understand what occurred and raised serious concerns. We were also nearly charged $300 for tow reimbursement, despite having a deposit already on file, which was not initially acknowledged during the discussion. This further contributed to concerns regarding accuracy and transparency. Because the electronics remain missing and no clear, consistent account has been provided, a police report has been filed, including a request to pursue charges related to the handling and loss of our property. This step was taken only after repeated attempts to resolve the matter directly. Additional concerns: The tow of the vehicle was not communicated to us at the time it occurred; we became aware only after being contacted with questions about the keys. Photographs taken after the tow appear to show personal items still inside the vehicle, which contradicts later explanations regarding when or where the items went missing. When this discrepancy was raised, we were told follow-up would occur with a third party, but no further communication was provided. This review is not about vehicle cleanliness. It is about duty of care, accurate communication, and accountability. Based on our experience, those standards were not met. Future customers should remove all personal items immediately and document all interactions carefully.