Vehicle is a 2021 Toyota Tundra, 30k miles. Rear-ended by a Freightliner Cascadia. Damage to both…read morefront and rear. Drop off was on 9/12/23 Pick up was 10/23/23, 41 days. Was told it was ready, at pickup the front bug shield was not reinstalled properly. There was a screwdriver left in the engine bay under the hood. The condenser coil was not properly reinstalled and was flopping against the radiator. The incorrect front bumper was installed, I no longer have parking sensors, they all have to be turned off to not have a constant alarm and warning on the dash. The tailgate will not open and close properly. None of the gaps are correct, all the aftermarket trim pieces look like crap. Every time the sun hits it I find new dirt and imperfections in the paint/clear coat. It was also returned dirtier than when I dropped it off. I keep a clean vehicle and there was a nasty film over all the glass, noticed the initials HK smeared into one window. Found the start of a mouse nest under the rear seat when I went to put my belongings back into the vehicle. Apparently it was also never measured to see if the frame or bed is out of alignment which may be part of the tailgate issue. Went to a second shop and found where the radiator support was beat back semi straight with a hammer and is still damaged. 2nd shop continues to find un-repaired damage, including frame damage, stripped/broken bolts, body shims, and damaged junkyard parts like the hood that were listed on the final invoice given to me as OEM replacement. Good luck getting corporate to answer the phone or respond to communication sent through their web form.

I took my 2023 Honda Accord over to Joe Hudson to have some body work done after a deer had hit me…read more I was met with a courteous staff up front who took time to listen to all of my concerns and helped me begin my process. I spoke with Mrs. Janette who was very helpful and caring. She kept a smile on her face the whole time & made me feel at home. I was told repairs would take about 3 weeks to be fixed due for severity of the repairs on my car. I was given calls for updates 3 times a week & found this very impressive & felt like they really cared about me and I was more than just another number to them. I was called on a Thursday morning round 11AM and told my car was ready & was ready ahead of time! I was very happy that I was able to get my car back so quickly. I went around the car with Josh and everything looked amazing! It was a very well done job & I couldn't have asked for anything better. From the beginning to the middle to the end I have nothing but positivity for this shop. Thank you again for helping me with getting my car back looking like new again. I would recommend this shop to anyone who is looking for a job well done & timely as well. Thank you again for all that you did!

My review is not about a repair but more about customer service. I was headed to do an inspection…read morefor my job 3 hours away. I had a low tire pressure light come on out the blue. I looked for somewhere along my route to stop immediately. I saw Paul's Body Shop. I dropped in and asked if someone could check my tires. The gentleman was very helpful. He checked my tires and added air. I asked how much for his services. He said no charge. I appreciate this level of customer service. It is rare. If I needed a body shop, I would certainly try them.

This is a family owned business. If your looking for someone to give you personal service, this is…read morethe place. Amazing paint and body work. They are a State Farm approved Body Shop and the only one within a 50mile radius. That includes Jackson, Brandon, Mendenhall, Magee, Madison, and more. Samantha is the office manager. She is young, very pretty, sweet and willing to go the extra mile to make the customer happy. George Paul and his son Mark are the owners and operators. They have been in this business for over 40 years. They also have a very good relationship with all of the auto insurance companies and are trusted and known to do excellent work. But their first loyalty is to the customer. I would say that George Paul's Body Shop is the very best place to take your wrecked automotive needs.

After not even having my truck out the shop for a week, I had an SCR fault code light pop up on my…read moreway to Texas. I called this location about 170 miles ago, coming out of Alabama, and spoke with Jeff who told me to bring it in. Man, I tell you they got me in RIGHT away. I wasn't here more than 10 minutes before they took my truck to the back to diagnose it. They even have real Time Live feed of your truck in the shop. I ran through the parts department and into the lobby, just meandering while they work on my truck and this particular location is SUPER nice inside. They even have awards for being the best Dobss Peterbilt in the nation. Really big facility, and they have parking across the street to drop your trailer. I've already dumped about $10,000 into my truck these past 2 weeks, so hopefully this issue isn't going to cost me very much more. But great facility and great people! I was in and out of his place in about 6 hours. Jeff had inform me that the part I needed wasn't in stock at that location, and if they couldn't acquire one from the Cummins dealership or kenworth, they would have to have it sent overnight from Peterbilt in Atlanta which would mean I would be out of commission for another day or 2, as a few of the other drivers that were there have been there for a couple days because of hard to find parts...... That nearly killed me, but that's just my luck on the road. As I sat for a couple hours, I decided to order food from GrubHub. I went to my truck to get my phone charger and some utensils, and there was a tech in there finishing it up! He told me the truck was almost done and they were able to get the part! They went out of their way and went and got the part and made the repair, all the while I wasn't sure if they're able to get it! Thank you Dobbs, for great work, and service!!!

From the owner: Welcome to Dobbs Peterbilt, your premier destination for commercial truck needs. We are committed…read moreto quality, service, and reliability and provide a diverse range of vehicles designed to meet your operational needs. Our extensive inventory features a selection of new and used commercial trucks. Dobbs Peterbilt offers comprehensive services to support your business through Financing Options, Maintenance and Repairs, Parts and Accessories, and Trade-In Assistance. Our knowledgeable and friendly staff is dedicated to providing exceptional customer service. Visit us today or explore our inventory online. Let us help you find the right truck to drive your business forward!

Absolutely terrible job my clear coat is peeling after 11 months my car was hit and handle by…read morefarmers insurance I was told their is a warranty the owner has dodge me multiple times I was in Brandon for work and used them after seeing the reviews I live 6 hrs from the shop so bring it back isn't a option While I was in town work after it was completed I took it back to them again because my bedside had swirls in the clear coat they buffed it and still looked poor but I was fine with it The quote to fix this is 600$ and they will not call me back I've reached out 5 times with no response left messages talked to receptionist told her to leave a note in Travis desk still no response It's unfortunate I have a 2020 dodge ram and my bed side looks horrible I'd try my luck somewhere else if your reading this time tomorrow morning

Travis, Jeremy, and Amanda were all so great! They got everything fixed as fast as possible…read more Dealing with insurance was very difficult but they were the easiest part of it all. They did a wonderful job with my car and my state of mind. This is a wonderful business and I will be going back. Hope I never need to but they will be the ones I suggest to friends and family.

Have used them several times and have been very satisfied every time…read more If I need body work again will definately use them.

These are great people to help when in need !! Great family owned business with people who care…read moreabout you and your vehicle!!

I intended to post this review shortly after the experience in mid-November, but travel, the…read moreholidays, and personal matters delayed it. While traveling from California to Florida, our van began overheating in Flowood, Mississippi. Because it was late in the day, we contacted Barnett's Body Shop, where Dillon arranged a tow to their facility. We were told the tow would be reimbursed by AAA, which later turned out not to be the case. Barnett's diagnosed the issue as a cracked radiator overflow tank due to age and dry rot. We were told the radiator needed to be removed to replace the tank and that they were attempting to locate a genuine Toyota part. Ultimately, an aftermarket overflow tank was installed. We later learned that this tank was smaller than the original, not the correct part for our vehicle, and that radiator removal was not required for this repair. The same day we picked up the van, it overheated again within approximately 30 miles. Barnett's arranged a second tow back to their shop. At that point, we were told they do not perform this type of repair and that the vehicle would need to be taken to a Toyota dealership, which was confusing given that the repair had already been completed and towing had been coordinated twice. We were referred to Gray Daniels Toyota, where we were informed the overflow tank was aftermarket but were assured it would function properly. Based on that assessment, we cautiously continued our trip, stopping frequently to monitor the vehicle. After arriving in Florida, the van overheated again. A Toyota repair shop there determined that the incorrect overflow tank had been installed--one intended for a different model with a tow package--and that original Toyota components had been removed to make it fit. Due to repeated overheating, coolant entered the engine, and the cylinder heads now require replacement. The estimated repair cost is approximately $7,000, and the vehicle is currently not drivable. This experience caused significant financial hardship and major disruption during an already stressful trip. I would encourage travelers to verify a shop's experience with mechanical repairs and to confirm that correct, manufacturer-approved parts are used, particularly when dealing with engine or cooling system issues.

Sent my truck in for small dint repair and they left a mess in the truck, panel behind backseat was…read morenot put back on with metal and wires still completely exposed along with them not putting my bumper back on correctly after taking pieces off and not putting them back on. On top of that, the salesman Alex was rude and did not inspect the vehicle before giving it back to me after repairs. Do not recommend.