This is where people go to get worse than when they arrived. There is no communication between…read moreTidal Health discharge and Genisis intake. My brothers travel cath bag was left on him for over 24 hrs after arrival. He emptied it himself all over the floor, The nurse cleaned it up with his bedding, left the cath still attached to his leg and him in the clothes which the urine was spilled all over. When I saw him that evening he was wearing the same cath bag, again overfilled and the attending nurse had no idea that he even had a catheter. When She came to empty the bag she looked all around the bed for the bag and exclaimed, "he dosn't have a cath." She had to be told it was still the one attached to his thigh by Tidal Health discharge nurse. Genisis is suppose to be documenting the amount of fluid being discharged and reporting it to the cardiologist. They are not doing this. This is clearly neglect and elderly abuse. There are to many patients to caregivers in this facility. The facility is filthy. The State of Maryland should investigate and shut this place down before more people die/

I am astonished by how poorly run this rehab facility is. I would think if you are an employee…read morehere, you would be competent at your job. However, this is clearly not the case. My grandmother unfortunately ended up in this rehab center during COVID after she had a fall and broke her pelvic bone and wrist. Here are specific issues we experienced. Based on the reviews, I see these things are unfortunately common: 1. Incompetence with providing correct medication to patients: my grandmother was either not given the correct medication or dosage on several occasions while at Genesis. Thankfully, my grandmother is still mentally sharp, and called them out when they either tried giving her medication for things such as heart palpitations (which she doesn't have). They also did not give her the medication her doctor prescribed, even though we confirmed the medications/dosages several times with Dr. Nancy Benjamin Jean-Marie (who I will comment on below regarding my thoughts on her professionalism and capability as an MD). I find it hard to believe that employees at this facility cannot accurately read and comprehend a patient chart, so instead I chalk this up to laziness, incompetence, and lack of sympathy for patients. I am currently pursuing action against these individuals for negligence and putting a patient's health/life at serious risk. There internal compliance department has already been informed of these issues. 2. Communication skills: as COVID has changed the protocol for how families can see their loved ones in facilities such as this one, we relied heavily on communication, either with my grandmother or the nurses/doctors. When calling the nurses station to question the allegations my grandmother had mentioned (wrong medication, wrong dosage, etc.), there was a major lack of empathy along. The nurses at station 5 were always in a hurry to get us off the phone, and sometimes even hung up on us mid conversation. Again, I have several of these conversations noted, and in none of them were we being rude or asking too much of them. We simply wanted to ensure our grandmothers safety and health. However, they were always rude and did not provide information or call us back when requested to do so. Moreover, in conjunction with the above, when we called to confirm that we could bring our grandmother's medication to the facility, I was told that this wouldn't be a problem and we can drop it off. After dropping off the medication with a receptionist (name withheld due to ongoing action being taken), we were assured that the nurses were waiting on this medication and she will receive it. I would love an explanation on how they then misplaced/lost the medication if it was expected? Either there was malicious intent, which I hope there was not, or there is an overall gross incompetence at Genesis. 3. Misplacing/losing items: I have seen past reviews regarding this matter. Clearly, the owner of this facility nor the compliance department is taking action on this, as it continues to happen (and I'm sure will be brought up in future reviews - please take note). Simple things like medication, magazines, and clothing belonging to my grandmother were been 'misplaced' and never found. 4. Food: see other reviews. Also, please refer to this 2019 inspection report: https://www.medicare.gov/nursinghomecompare/InspectionReportDetail.html?ID=215067&SURVEYDATE=10/16/2019&INSPTYPE=STD. You will see poor food quality and lack of licensed individuals to ensure a patient's dietary needs are met were noted in this report. And unfortunately this is still true as of September 2020. 5. COVID specific: please refer to this link to see COVID cases among the residents and staff at this facility: https://projects.propublica.org/nursing-homes/homes/h-215067. In short, as of September 2020, they have had 141 confirmed COVID cases and 19 deaths. 6. Dr. Nancy Benjamin Jean-Marie: see review here: https://doctor.webmd.com/doctor/nancy-benjamin-jean-marie-cd7c9c8b-9206-4506-b36c-6cb322676ad3-overview Overall, depending on the state of your loved one, I would recommend trying to get them into HealthSouth (Encompass Health). Encompass is more for acute rehab, but I have heard phenomenal things about this facility through nurses who work/worked at Peninsula. I would avoid Genesis if you can.

I gave them a 3 star because the staff is excellent, but the cancellation policy sucks. I have been…read moregoing there almost a year now for my knee and back pain. Today they wanted me to sign a paper stating I have missed 3 appointments. They say they are not charging me but if I get one more, they will drop me. I told them that is OK, please drop me and I left. I called twice to reschedule because I woke up sick and they consider that a no show because it was the same day, really. The other was my family member was involved in a car accident, and I got the call while in the changing room, so I had to go to the hospital. I would say they are extenuating circumstances, but they're loss of a client.

May 30, 2019…read more Dear Aqua-care, I would like to take the time out to let you know how I appreciate your professional support and training that I received from your staff consisting of Tessa and Kelly Rogers. They really treat everyone like family when you come there to visit Aqua-care on Milford Street I would truly recommend my family and friends to their facility. They really help me to my journey of getting better. I'm truly satisfied with their service of training that is provided by the staff , Tessa Doughty, Kelly Rogers. And Rate the facility a five. Joyce Landor

Patients aren't bathed,not feeding patients, horrible staff,nasty building, out of control…read morepatients entering other patients rooms ,stealing,staff couldn't care less what goes on in there

At one time this was a decent place for a short stay in rehab. However, it now needs a lot of…read moreupdating. The staff was good but the rooms and equipment saw better days. Will go somewhere else next time.

Our brother Charles was a resident of Parson's Senior Living in Salisibury, MD from June through…read moreSeptember of 2023. The facilities are older, but rather grand, old world and stately. High ceilings, lots of meeting spaces and a large wide front porch made the home very inviting. And the staff was awesome, in a very challenging environment Everyone had a smile. Everyone said Good Morning or Good Afternoon. They were skilled, caring and personable. And the staff worked with my brothers, sister and me to make Charlie's stay as convenient and comfortable as possible. Thank you Parsons! Really well done.

i was hired as a CMT I was due to take the class to renew my certificate but was forced to hand out…read moremeds with a expired certificate and they knew this. I witnessed them dispose of medications in the hallway trash cans that were never given to the residence due to staff memebers forgetting. I witnessed them throw a elderly resident in the floor and beat on her until she was bloody and then cry to her family when they came to see her. I witnessed them refuse medical treatment to a dying resident who was begging to be transported to tidal health in Salisbury Md. they said it was a money issue and he would be sent right back however this violated his rights he begged and his family begged. The same resident died the next morning aMd was left cold for six hours. I was told if I called 911 and got him a ambulance I would be fired. I was left on the dementia until by myself taking care of 12 residence by myself as a new hire only two days in. There was no wipes available to clean residence and I was forced to clean them with wet rags after they used the bathroom. I witnessed them give one residence medication to another resident due to the cmt feeling like his pain wasn't be addressed , which it wasnt but what she did was illegal. I was deprived of my 2 -15 minute Breaks almost every shift. I witnessed residence fall and the staff never contacted the family or filled out incident reports. I witnessed them leave residence in their own feces for up to 8 hours due to they didn't like working with certain residence. It was heartbreaking and it's all been turned in to the board of nursing. Please be careful where you place your loved ones.

I was in rehab at Wicomico County Nursing Home to receive occupational therapy and physical…read moretherapy. Also I hAve to shout out the nurses, medicine tech, CNA/GNA and administration that took good care of me. I have to shout out my OT Rita she was and is one of the best Occupational therapist. I had a great PT team as well. thanks again for taking good care of me.

From the owner: Wicomico Nursing Home provides twenty-four hour nursing care, performed by Registered Nurses,…read morelicensed Practical Nurses and Certified Geriatric Nursing Assistants, all under supervision of the Medical Director and Director of Nursing.Meals and special diets are planned by the Registered Dietitian and prepared under the direction of a qualified Food Service Manager.A wide range of therapeutic recreational activities are provided to meet the individual needs of our residents, in a group setting or on a one to one basis.There is a variety of room accommodations, all with cable TV hook up availability. Walkers, wheel-chairs, and geri-recliner chairs are available for resident use.Residents are accepted by referral of the personal physician and are admitted without regard to race, color, religious belief, political affiliation or opinion, sex or physical handicap.

Leslie is an amazing physical therapist that is very knowledgeable about POTS and pediatrics. She…read moreis kind, caring and very helpful in my son's treatment plan. Emily is a pleasure to deal with at the front desk. She has such energy and makes everyone feel welcomed.

All the techs were very nice and professional. I actually enjoyed going to appointments and knew I…read morewas getting proper care. Well, my Step-daughter was employed there recently and went above and beyond for the company and was very well liked personally and professionally alike during her couple years there. As a 19yr. old putting in her resignation and 2 week notice in letter form on management's desk, who was not present that day, to just be told don't worry about finishing out your notice bc they took it personal is very unprofessional. That to me says alot about ownership and who they choose to run their day to day operations. I will not return under any circumstance.

This company is a disorganized mess. They had negative client care reviews on Google, and went as…read morefar as taking down the review section so potential clients couldn't see all of the negative feedback provided by others.

From the owner: Certified Home Nursing Solutions (CHNS) is a family-owned Residential Service Agency serving…read moreHarford County and nearby areas. We provide skilled nursing, wound care, and comprehensive care, along with a variety of training programs for healthcare providers and facilities.

My dad was in horrible care with this place. They don't care about anything but a paycheck and what…read moreyou can give them. They kept telling my dad who had pancreatic cancer stage four that people graduate from hospice and people can drive on hospice and all this stuff that is not OK. My dad went to their hospice house was there five days and suffered the entire time my dad was an amazing person and good to everyone he came across and he didn't deserve to suffer like that and it's all of their fault. Do not let your loved ones go to this hospice company

This is the worst hospice organization ever. My mother is dying with late stage Alzheimer's and…read morecancer and unfortunately this is the only hospice organization in her area . The one lady that comes visit her every week is 70 years old, has had a stroke, and has to drive over an hour just to get there and really isn't that much help . My niece is taking care of my mom at home the best she can . My mom is in a hospital bed now because she fell and broke her arm in three places . Two assistants from hospice were supposed to come out 4 days a week to help my niece bathe my mom . Yesterday when they called my niece said first of all they sounded like they had attitudes and she was worried about that , and second of all they never showed up at all . I don't understand why people take jobs in that type of Industry that don't care . Find another job that fits your personality better. This world needs caretakers that actually CARE!!!

This organization's Salisbury location cannot be relied on for care for your loved ones. They have…read morea pattern of cancelling scheduled appointments the day of required service. Within one week we had 4 appointments cancelled, that is after numerous cancellations in the prior months. Please avoid!!!

From the owner: BrightStar Care is a leading home care and medical staffing agency aimed at providing A Higher…read moreStandard to those entrusted to our care. Our professional care teams, each led by a Registered Nurse, deliver expert, compassionate, and personal care to clients of all ages, including Veterans.