This is the worst lumber store in Tampa--hands down the biggest joke in the bay area! There's some quack named Jeff who works here, and he's about as intelligent as a damp sock left in a gym bag for three weeks. This sleazy salesman straight out of a bad 1980s used-car lot answered the phone like I was interrupting his nap, got rude the second I asked a basic question, flat-out refused to help, and then--get this--actually snarled, "I don't plan on doing business with you" before slamming the phone down. Classy, Jeff. Real classy. I figured maybe he was having a bad day, so I called back. Big mistake. The lady who picked up next was somehow even worse--snottier, ruder, and twice as condescending, like customer service is an allergic reaction to her. She made Jeff look like a Boy Scout who just earned his politeness badge. Between the two of them, they turned a simple phone call into a masterclass in how to tank your own business. Service slower than sap running uphill in January, attitudes nastier than week-old sawdust, and an overall vibe that screams "we hate customers and we're proud of it." Jeff and his charming coworker clearly think running a lumber store means running off anyone dumb enough to call. Zero stars. I'd rather drag every board I need across town with my teeth, pay double at a real store, and build my whole project out of spite than ever give these clowns a single penny. Tampa deserves better than this sleazy, rude, phone-slamming circus. Stay far away unless you enjoy being treated like garbage by rejects from the Sleazy Salesman Hall of Fame. read more

If you're willing to roll the dice on professional incompetence hiding behind a "special order/no returns" shield, as a reason to be left holding $6,000 worth of garbage, head straight to Peninsular Lumber. Here's the backdrop: A client needs custom interior doors. They want Masonite 4 panel doors. Masonite is the door manufacturer; Peninsular lumber, the distributor. Masonite has about 6 styles of 4 panel doors. We turn to Peninsular. Can they order the 4 panel doors? Yes. Item selections directly from Masonite's website are required for order submission to Peninsular Lumber. Masonite's website advertises 5-6 different models of 4 panel doors, so the order requires the specific model directly from the website for the 4-panel door being ordered. Client also wants two of the doors to have glass panel inserts. The manufacturer offers roughly 10 different glass panel insert designs. They are differentiated by name. The client selects the specific 4 panel door model and glass panel model. We submit to Peninsular, with whom we have a contract via invoice. Peninsular contracts with Masonite. In Dec, 2021, I had phone and email correspondence with a self-identified sales manager at Peninsular Lumber, Phil. During the call, specified door style (C40), glass insert style (Mayflower) and door sizes are provided. Due to the fact that the door sizes were specific, I physically went into the store to ensure correct placement and paid in full. The sales manager created the invoice and I was on my way for a 12 week wait. In April 6, 2022, 12 of the doors were delivered. The 13th door is delayed due to water damage. All 12 of the delivered doors were wrong. From door style to glass inserts: 100% wrong. Not 1% correct; 100% wrong. Within 2 hours of delivery, I revisited the item details on the Masonite website against the fully-paid invoice. It was then that I notice that the invoice shows an order for 4 panel doors WITHOUT specifying the door model. It does not specify any model, only that the doors are to be 4 panel. Again, there are 5-6 different types of 4 panel doors. The invoice does specify the glass panel style by name, which was delivered incorrectly, nonetheless. I physically returned to the store with invoice in hand the next morning and spoke with Phil. He tells me he ordered 4 panel doors. I inform him that we did receive 4 panel doors but they are the wrong doors. I inform him that the model order was not specified on the Peninsular invoice. How is manufacturer to know which 4 panel doors to send? He asks what I would like to see happen, to which I inform him replace the doors with the correct ones. He responded that 1) he would contact the manufacturer to see if they will replace the doors and 2) the glass panel doors would be replaced. When I ask what the option is in the event the manufacturer will not remedy the mistake, he responds that a discussion with the owner is an option, though he would like to avoid that route. He will call me with an answer. The next day, I receive an email from Phil informing me that the manufacturer will not replace the doors, so Peninsular will not take responsibility since it was a special order. The glass panel doors would be replaced. It goes without saying that the glass panel doors would be replaced bc the model style was specified on the invoice by Peninsular. The door model was not. Imagine going to a car broker and relying on them to order the Mercedes you paid for. Now, imagine that you're delivered a Toyota bc the broker made the grave mistake of submitting for a "car" on the invoice, without specifying the order paid for was a Mercedes. Then, they holding the customer responsible. As a contractor, I understand that mistakes are made despite the best of intentions. That is, unfortunately, the cost of doing business. What is not acceptable is to displace responsibility for your mistake. That's not only bad business but it is an epic fail in ethics. Don't take my word for it, though. You decide. read more

Professional, polite, and friendly! I'm a hobbyist and was very impressed with the selection and quality of lumber, moulding, and decking available. I will be getting my lumber from Peninsular from now on. read more

Great customer service!! Wyatt and Amy are always helpful and my deliveries come out on time and are very accurately staged.

Great company COVID safe great staff and good prices Danny who works there was great as well

Peninsular Lumber delivers an absolutely awful experience. We ordered something and they delivered the wrong door. When we tried to contact them about the error, they never returned our call. This went on for months, with no reply. They seem to know that if they wait for the transaction to be over 60-days old, there's no recourse. We cannot fight the transaction with our credit card company because it is over 60-days old. They didn't deliver the right door. To make matters worse, they could care less about customer service and refuse to reply to our calls. I think they like to keep people on hold for a hour, just to mess with people. These guys should be out of business with this type of customer service, but they still are around. Buyer beware! Peninsular Lumber is awful! read more

decided to go to a family owned establishment to purchase the materials i needed to build a deck... Sure glad I did. The crew at Peninsular lumber were FANTASTIC! In and out in 20 minutes, Great Experience, everything i needed and Such a clean and Healthy atmosphere. Will be back for sure. read more

I will NEVER buy anything from this company again. Over the last 3 years, my occasional visit in there is met with barely competent people, who don't really seem to know the lingo of the lumber business. I'm 32 years in the contracting business, and my opinion is that these jokers don't know what they're doing. Then there was today... I went in to buy some 1X4 and 1X6 boards, and the goofy kid kept insisting the 1X4 was 3-1/4" wide, which I knew was wrong...it's 3-1/2" wide. So, after spending 5 minutes setting this kid straight, I bought a hundred bucks worth of trim and waited for it to be loaded. Their method is for a yard guy to load the stuff, then he goes back into the building to get some supervisor to double-check that the order is right. That is goofy and time-wasting: the yard guy should be good enough to pick the right stuff, and the customer should be smart enough to know if he's getting the right stuff, which I am. Or perhaps they don't trust the yard guy, or they don't trust the customer, which is just plain stupid. So the stuff gets loaded today, and I sit in my truck and wait for 5 minutes waiting for someone to check the order. Finally, I gotta go...I don't have any more time to waste sitting there. So I start the truck and start to drive away. Out of the building runs the yard supervisor, screaming at me to stop, as if I've stolen something! He's yelling at the top of his lungs! I look in my rear-view mirror, and holler that I gotta go, I have work to do! He yells: "Don't come back!!". Really? So after he wastes my time, I simply try to exit with my purchase, and he's screaming at me, and tells me not to come back?? What kind of dumbass business model is that? I'll just go to Intercity Lumber from now on, where they treat their customers like adults, and they trust the guy loading the wood to do his job correctly. read more

Peninsular Lumber has been around forever. It's reliable, well stocked, well organized. I've NEVER been disappointed in dealing with them to buy things for my house. Sales Rep Sean Reber was quite helpful today. Thanks! read more

Customer service and does not align with this excerpt from their website: We've supplied countless qualities of building materials to customers who come back not because we're one of the best building suppliers in town, but because they know we will treat them the way they want to be treated. Here at Peninsular, it's about being true, professional experts and providing great customer service. read more

Very disappointed with this established business. THEY came and measured for a new custom door which we understood was a "Special Order Item" and "Non Returnable" But they were the ones that got the measurements wrong and they took no ownership of the mistake made by their Sales Rep. Would never buy from them again. read more

Amy and Jamie: You both need to learn what customer service means. My contractor spoke to Jaime to request a same day delivery for wood at one of my job sites. He told Jaime if Jaime could not deliver the wood in the morning he would call LLT Lumber as they do same day and are very good about getting it there when you need it. Jaime said, "*f^%$@k LLT and just give me the order, the longer you take the longer before your wood will be delivered". EXCUSE ME?!! That's the way you speak to a client? Apparently Amy had contacted my contractor to get his business back and that's how you are going to treat him?! WOW! Anyway, the wood was not there until 3:30 in the afternoon! My worker waited for six hours for this wood. When my contractor called to complain Jaime said, "We don't need your business anyway". AGAIN, JAIME apparently you aren't aware of YELP. Millions of people will see this review. As far as Amy is concerned she answers the phone like you are a nuisance. I called because my contractor was told my special order of wood would be delivered within one week and it's now been 3 weeks. When I called Amy said she had no control over how long it took. I told her to cancel the order and she refused saying my contractor would have to pay anyway. I said if you make a commitment for one week and it's three weeks later we aren't paying for it. She said she would call them and find out the status. When I asked for the owner Greg (who apparently is never available to speak to unsatisfied customers) she said the wood was there and could be delivered on Tuesday. What was that?! Did she pull out her magic wand? Summon the wood fairies? Anyway, I still haven't had a call back from the owner and I will not be using Peninsular again for anything and have sent this review to my Facebook account and my neighborhood group of 500 people. Amy and Jaime - take a class on customer service or look for jobs where you don't deal with customers. You are giving Peninsular a bad rep. read more

Anthony.... Maybe you should establish a relationship with a local lumber company and not jump over to someone else who is cheaper for the item you need that week. It also helps if you plan ahead and not demand an order that you place the same morning. Hey.. your contractor can always rent a truck from Home Depot and maybe even get it cheaper that same day. I am a homeowner and Peninsular has always given me competitive pricing and helped me out on same day delivery when they can. I will continue to support my local lumber company and not cry when something doesn't go exactly my way. read more

This place is a joke the " office mgr " is a mouthpiece. She knows nothing about managing they have probably the highest turnover rate for employees I've ever seen, new faces all the time due to her talking to fellow employees like they are children. They claimed to specialize on service but still waiting on pricing from Friday. Just seems like a very hostile environment . not a team effort by any means. read more