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    Penn Detail

    3.8 (6 reviews)
    Closed Closed

    Services - Penn Detail

    Auto detailing work

    Car wash

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    Moo Moo Express Car Wash - Gahanna South

    Moo Moo Express Car Wash - Gahanna South

    3.0
    (7 reviews)

    I've been a long-time Moo Moo Car Wash member with both my personal vehicle and my company car, and…read moretoday's experience was extremely disappointing. The employees assisting me were rude, impatient, and unhelpful. First I spoke with an older gentlemen (who appeared to be a manager) who looked upset because i stopped underneath the membership code scanner in front of the gate at the entrance. When i rolled down my window to figure out what was wrong, he said "now i can't get out", which would make more sense had they not put the booth exit he was standing in directly in front of the gate. Whatever. I continued to move through the gate into the car wash, when my vehicle's auto-brake kept engaging. I don't typically drive my company car, and the instructions given were unclear. I was told to "drive forward," but it was not explained that they wanted a single press of the gas to disengage the brake. Instead of calmly clarifying, the employee was rude and hostile. As a paying member for years, I expect basic professionalism and clear communication, especially when assisting customers with different vehicle features. This interaction felt unnecessarily hostile and abrasive. Because of this experience, I'm canceling both my personal and company memberships. Customer service matters, and today's interaction missed the mark entirely.

    A couple of weeks ago I drove out to Morrison Road from downtown to try out this location. I have…read morehad some not so satisfactory washes at another location so wanted to make sure and review this location because I would be using it all the time if it were closer. I pulled up here, messed with the payment machine briefly, and off I went. So easy. First time getting The Crème de la crème! I could definitely tell the difference over the Whole Plus that I usually get. The attendant didn't provide the Dash Wipe, Drying Towel, or Air freshener. I had to walk back from the driers to get it. That was annoying. Nice location, great vacuums, friendly staff. Just maybe a little more attention to detail, Crème de la crème offers: +Carnauba Hot Wax + Dash Wipe + Drying Towel +Air Freshener Plus includes all the other wash items such as: + Whip Cream Foam Falls + Wheel Brightener & Tire Shine + Ultra Shield Paint Protectant + Super Turbo Dry + Spot Free Rinse + Underbody & Wheel Blaster + Foam Bath + Clear Coat Protectant

    Penn Detail - auto_detailing - Updated June 2026

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