After being a Patient of PennCare for Women for many years, sadly I am leaving the Practice. The care and concern for their patients no longer exists. No follow up in any way. You cannot speak to anyone in the office. They have a call center which takes messages for the office. However no one will ever get back to you, concerning test results or medication. I have called 5 times with no response concerning medication. My Insurance paid for the office visits and tests, now I have to go to another office and pay out of pocket to have my medication called in to a pharmacy. Terrible patient care. read more

I want to try one of Penn's highly reviewed doctors (like Dr. Kelly DeSouza-Sanders) for a recent issue, but after a rude receptionist and spending an hour on hold with radiology to then be disconnected because "the end of the work day" has me pretty wary. If someone gets back to me in a timely manner, I do hope that my experience is not as horrific as some of the reviews on this page and that management of this facility reads these comments and tries to improve. read more

After a lengthy process of trying different OB/GYN practices, my wife settled on UPenn for Women. As far as the GYN side of things, I am not the best person to review them, but based on everything I've heard they are definitely good - after all, she stayed with them for a couple of years, after switching a few practices before... However, the OB side, I do have an opinion on... The doctors themselves are knowledgeable, caring and helpful... what else can one ask for? Well, when you are in need of OB care, it's more than just a doctor, it's the entire office/practice and that's where Penncare falls extremely short... In a span of about 6 weeks we have three separate incidents that made us realize that Penncare might provide great care, if you get it in the first place that is: First incident happened at night when we placed a call asking for a doctor or midwife or nurse practitioner to call us back because my wife was experiencing some pain and discomfort... we never got a call back... lucky it was nothing... Second incident was when the baby was surprisingly and uncommonly still for much longer than usual... rather than getting any care from the practice, my wife ending up going to the hospital... again, luckily everything was fine... Third incident was very similar... she was in pain and discomfort the entire night.. we had a previously scheduled appointment and when my wife got to the office, they told her that it's probably because of the excessive heat and to drink plenty of fluids and she should be fine... well, she was not... she called them twice more that day and no one called back till the following day!! That's when we decided that even if Penn might have good OB care, it does not really matter if you can't actually get it.. read more

For the length of my pregnancy my care at this office was fine or so I thought. I had an easy pregnancy so the care seemed good - I was an easy patient. In retrospect, I realized it is easy for an office to seem good when everything goes according to plan (aka, an easy pregnancy) A few times though, some odd things came up out of the norm, and this is when the wheels fell off the bus. Don't expect call backs from their office coordinator either at all or in a timely manner, expect to wait upwards of 1 hour in the exam room (not event he waiting room!) but the room you get lead to as a tease thinking you'll be seen. Their office is run like crap. They cared little about my care after my pregnancy. I called to report some post partem issues and was left to cry to the receptionist - how mortifying. It took several hours for anyone to even call me back. They give you this impression that post partem is taken seriously - until it actually happens to someone. Nice. Communication between office and patient is deplorable. I found more helpful medical information from Dr Google. My last 5 visits (and if you had a child you know how much you are in these offices) left me: 1. confused about procedures they were telling me 2. frustrated due to painfully long wait times 3. the feeling that I couldn't wait to get home to do my own research because they just told me something I don't agree with I picked up my toys (aka records in this case) and left. Sorry gals. Just because you are part of a great hospital system doesn't mean you can slack off. Get your acts together and stop resting on your laurels. I did see Kolecki in the past but had to switch because when I got pregnant, she was out on maternity leave. I did really like Kolecki, but not enough to make me stay with the practice even if I switched back to her. I must add though that Penn Hopsital and Penn Maternal Fetal Medicine at 8th and Spruce were OUTSTANDING. I would recommend them to anyone. They were fantastic and I'd go back there in a heartbeat if I had another baby. read more

The medical care I received from the physician was competent and compassionate. However, the staff routinely address patients by their first name and often the patient would be in their 60s and 70s and the staff members in their 20s and 30s. I find that extremely inappropriate and disrespectful but despite my complaints that has been allowed by management to become a part of the office culture. Accordingly, I have voted with my feet and have transferred. read more

I can't say enough wonderful things about PennCare and the care I've received over the course of 2 pregnancies. I switched to PennCare during the second trimester of a twin pregnancy (which was actually my fourth pregnancy.) They were more than accommodating, giving me an immediate appointment and letting me talk to several doctors before switching. I was shooting for a vaginal birth and my old practice wouldn't even consider it. Each PennCare doctor listened closely to all my needs then gave me their honest opinions on how they would proceed with my care. I chose my primary OB but still rotated through the rest. During the pregnancy they guided me but let me stay in control of my care, it wasn't a baby factory that forced their way or the highway on you. The nurse coordinator was fantastic, billing never made a mistake and I loved my OB more and more. When delivery time came, my OB bent over backwards making phone calls to get me the right vaginal delivery doctors at my bedside since she couldn't attend right away due to shift rules at Penn Hospital. When she was finally allowed in, she was at my side making my dream birth possible. It was a great success and two healthy babies were born vaginally. I'm currently being treated on my 5th pregnancy with PennCare, this is a singleton and I accidentally missed an appointment. That very day, the nurse and my doctor both called me to check up and when I didn't get back to them asap they called again. They really do care about each patient and were sincerely worried about me. I'm very glad I found PennCare. read more

I came here after moving to New Jersey and seeing that Kelly Desouza-Sanders was covered by my insurance. A few years ago I was diagnosed with Endometriosis, and my doctor that diagnosed me told me that to prevent any future scarring and not be in debilitating pain every month, I would need to continuously take birth control so I would not menstruate at all. I scheduled my appointment with Dr. Sanders and I arrived about 20 minutes early to fill out the forms. Arriving early was completely unnecessary, as I waited over an hour past my scheduled appointment time in the waiting room. I was brought back into a room, and waited another hour there for Dr. Sanders. Just as I was about to get dressed and leave, she came in. I was beyond unhappy about having to wait two hours past my appointment time to meet with her, but I needed a prescription for my birth control, so I didn't have many options. I explained in great detail to both Dr. Sanders and the nurse that stayed in the room with her that I needed my prescription to be continuous, and that it had to be worded in such a way so that my insurance would cover it as a medical necessity, rather than to be used as a contraceptive. Dr. Sanders then spent a half hour explaining to me that I should go to a neurologist because I am young and taking birth control and there are stroke risks associated with taking birth control. While I can appreciate her concern, I did not care for her lecturing me about it for 30 minutes. I gave the nurse my pharmacy information to call my prescription in to, and again asked that it be coded so that it was a medical necessity. Because the birth control I take is relatively new and is one of the better ones on the market, a lot of insurance providers will not cover it 100% and it's really expensive, which was never a problem until I started taking it continuously and needing more of it per year than before. When I went to pick up my birth control they wanted to charge me because it had not been coded properly. I left the birth control there and called Penn Med to speak to someone. I spoke to someone at the reception desk and explained my situation and the nurse that had worked with Dr. Sanders called me back and I explained again what I needed. Ultimately I had to call back another and ask that it be done correctly before they made any changes. At my last doctor, they did the math and figured out how many packs of birth control I would need until my next visit the following year and called that number into my pharmacy so that when I needed a new pack, I could simply call my pharmacy to refill it. The people working at Penn Med are too lazy to do that (as one girl came right out and said on the phone that figuring out how many packs to call into my pharmacy would be "far too much work") and they only call a handful of refills into my pharmacy, and then I need to call them and ask to please call more in, which is always a hassle and I am always calling 2-3 times before it's actually done. It has been one of the most truly frustrating experiences in my life and I cannot wait until my next exam and switch to a different doctor. I would absolutely not recommend anyone come to Penn Medcare for gynecological services. read more

HORRIBLE! HORRIBLE! HORRIBLE! If I could leave no stars I would.First they messed up my appointment .I was confirmed a time then was told they don't have me in! I had to leave work to go to my appointment , to have it "not in the system." Then the receptionist asks me if I wanna wait 2 hours so I can see the doctor.She asks me in front of several people ( some who are male who are checking in to the doc on the other side) if I'm there for my annual or do I have a problem!! I told her annual and they said then you can come another day.I said " Um no, I took off work already for my appointment."So I have to wait 2 hours since I'm already there and they do some testing including a pregnancy test which you get results the next day ( for pregnancy and 3/4 days for other test results) and they will call me. Ummmm the doctor never called and only your doc can give you your test results the receptionist said.Nice, so I am calling a new obgyn.I am shocked this is a PENN facility.I would NEVER trust this place with a pregnancy.I paid my 50$ copayment, but I guess ill just have to go but a pregnancy test :( read more