Not bad the day i was in They knew what they were doing. This place is more busy on the weekenfd read more

Incredibly inefficient, needs more workers and clear view of who is next. Was here for 2 hours and only 2 other ppl was supposedly next up. Makes no sense read more

My son needed to take the written test to get his permit. The process is incredibly inefficient. First you stand online where one person checks the documents for everyone who enters the building. That would be ok every person who goes to the counter (there's only one clerk) takes 20+ mins. Then you take your test and have to come back to the same counter, which means everyone else with a number has to wait. My son was B335, but three people who passed their tests "skipped him" he completed the test in 15 mins but it took over two hours to complete the process. I lived in Chicago (yep, the city with ten times more people) and the process was completed in Mich more efficiently, so it is possible to do better read more

One stop shop for driving needs Easy The staff is friendly, and patient. They are help and informative Thank you read more

It was really packed with people however what I needed was my picture taken to renew my drivers license and within 30 minutes I was out of there. I was pleasantly surprised at how fast everything moved in there. read more

Employees are extremely rude and inefficient. They do not know what they are doing but they sure will pretend like they do. Always sending you away to bring more paperwork and the. When you get back something else is magically missing. read more

Showed up when they opened, the woman who came out to help us get where we needed to go was super helpful and kind. She offered to check that we all had the documents we needed, and made the process so much easier than other locations I've been to. Got in and out in less than 20 minutes with my renewed license in hand. read more

Said my birth certificate was too damaged when it's very legible and in an alright condition. The most damage was a little rip and the edges are folded but maybe that's because it's old. I don't get why I need my birth certificate to be brand new when you can read everything perfectly fine and to add on, I have my SSN with me anyway and they match. How does that not prove my identity??? read more

I was only in for an hour this time around but people are rude. Slow moving but an hour is better than precious times

I'd have to agree for the most part with the other negative reviews: slow, inconsiderate, and generally inefficient, and these traits are not the fault of those working there but the cloyingly inept political leadership in Harrisburg. I waited 90 minutes to have my photo taken for my DL renewal, and that part of the process took less than 10 minutes. Something is clearly amiss when it takes 90 minutes to even begin such a straightforward process. To be fair, the gentleman who processed me was apologetic for the wait and was very nice. Frustration on the part of other patrons was palpable during my stay. I noticed an armed guard on duty which is probably indicative that this is a perennial problem. Some advice from a longtime visitor to the authorities: * Dedicate three lanes to nothing but DL renewal photography * No lane should ever be down because those manning them are on break; staff up to ensure constant coverage during lunch breaks - this should not be a big ask given PA tax policy Some advice to patrons: * Get here at open - there will likely be a line but you'll have a better chance of getting through quickly if you are there to simply renew your DL * Don't come if you don't have all day - apparently PennDOT believes you do! On a brighter note, I hear that PennDOT plans on opening a much larger Driver License Center in Exeter Township where the old Giant was in the Exeter Promenade sometime in January 2023. I'm not sure if this will replace the current center in Shillington or supplement it, but it's good to hear that some change is on the way. read more

Even though the process took about 2 hours and we had to stand outside, I am giving 5 stars to the Shillington Pendot. I was there yesterday to get a DL renewed and my name changed and everyone that worked there was so pleasant! I've been going to the Penndot in Shillington since I took my driving test there at 16, and I usually dread going simply because of how rude the workers are. But so was pleasantly surprised that during all this COVID-19 craziness, everyone was so nice to talk to and genuinely helping others try to solve their issues and questions. read more

My mother, she is 90 years old, had a wonderful experience at the Kenhorst DMV!! Everyone she dealt with yesterday treated her with respect! They could not have been nicer to her, and she enjoyed talking to them!! Thank you!!! read more

My roommate needed an id. It wasnt to bad this time. In and out in 2 hrs. Believe me ive waited alot longer. Its fun to people watch while your there. Some people who go there forget to clean themselves before they go there lol. Overall its a place nobody ever wants to go , but they make it somewhat bearable read more

Love the staff, and it only took 30Mins than I was out the door. If you're coming here make sure to come in the morning. If you don't come in the morning you will most likely be there for ever. read more

Honestly I hate going to the DOT, but doesn't everybody? I did not feel like they had enough people working, nor did it feel like the staff cared about getting customers in and out of the location. The customer service was subpar, and the place was very packed. I guess that's what you get thought when you go to the DOT on a Thursday around lunch time. read more

I has there for only 30 minutes which is a record if you have ever been to a division of motor vehicle! The service was fast and the staff was courteous, I was in and out and with my license. read more

Horrible specially that front desk Lady. I just moved from the state of Georgia to PA and I want to change my Ga driver license to a PA drivers license, I took my password, my social And, 2 mail with my new address. When she asked me for my passport and my social I gave it to her and she said why my social information didn't match my passport. In my social I have both of my parents last name but in my passport I only have my father last name and the reason why was bevause I came to the United state at age of 7 and because my dad is a US citizen he gave us his nationality making My family US citizens. After becomi a U.S. citizen the government saw That there's no need for me to have my second last name which is my mothers on my passport so I end up only with My dad last name. Even after telling her that she told me that I would have to change my Social to match my passport or Bring a birthday certificate which I did a day later but when I went again I gave it to her and now she said that she need prove of Citizenship because she don't know if the person on the passport and socia is me even though My passport is legit, Social too and even my GA driver license. All of that just because I have my Mother Last name on my Social and not in my Passport even though is not my Fault but the Government. What's funny is that before I left she told me "if you would've changed you Social like I said you wouldn't have this problem" I wasn't the only one with that problem multiple people had it to for the same reason. read more

I stopped by today at 8:40 and was done by 9:30!!! Friendly staff and efficient process. Thankfully I had visited the DMV website prior to the visit so that I had all of the proper paperwork. read more

The man in in the burgundy/brown collared shirt who worked on 5/22 in lane 5/6 made me cry because of how rude he was. I approached the counter visibly upset already because I have an anxiety disorder and this was my first time applying for a permit and I had no idea what I was doing and he felt the need to belittle me and treat me like I'm a complete idiot. I was so embarrassed. The other staff didn't care that I was crying and didn't bother to ask if I needed help or how I can be assisted. I'm sorry your jobs or lives are miserable but that's nobody else's fault. Have some compassion! read more

Drove to the DMV January 4th and the line was already outside the door.

Long waits, mediocre customer service. It's never a good experience unless you pass your test so you possibly only have to go in there every three years. read more

This place is a fucking joke ! There were 5 employees working and three shut their lights off and dutifully took a brake when there were 150 waiting to be served . It is packed like a can of sardines in this dis sanitary! Yuckkkkkkkkkky place update your methodologies and get it together penndot . And while I'm here it took 16 months to get an available appointment for a driving test . read more

Well, although the technology end has made things a little easier, your employees customer service is still horrible. Bruce, the disgruntled front desk employee, who has probably been there since the stone ages was a terrible human being as usual. Customers with simple questions get made fun of by him in front of the whole crowd. You work here, we don't, it is your job to answer questions. So sorry that I didn't study my personal DMV handbook or go to Penndot college. I forgot I should know everything about your operations before I walk in the door. Everyone has to use your services, no one wants to be here. You make people feel so horrible when they come here. You people are bullies and the kind of people who make people kill themselves. I hope that someday there will be some way to process DMV transactions without ever stepping foot in this horrible place. read more

No clue what they are doing they put 3 people on at a time max and fuck around allowing people that don't have a number in front of everyone else read more

I definitely recommend this place for your driving test. I had super chill guy who pass me even though I made a few mistakes. And the lady inside told me I had the hard guy. It was a short little route through a quiet neighborhood. There wasn't even any other cars on the road. However inside it's a another story. TONS of people waiting and I had to wait over half and hour just to get my picture taken and get my license. No place to sit down either. Super nice employees though. So unless you're going for your test, I wouldn't go here. read more

This county has over 400,00 residents and one center for everyone. I went during the week, and it was packed. The woman at the receptionist desk was rather rude. If you asked a question she acted very derogatory and answered you in an angry tone without really answering anything. As others have said, most of us do not know their policies. The last time I went everything was handled at the main desk there. Now you have to go to different windows to pay for things, etc. There has to be a better way-perhaps even another desk where one person accepts payments and you move on. I do think they move the people in and out as best as possible for the mediocre and outdated system they have. But, it leaves a lot to be desired. The person who took my picture was very nice, and I give credit for that. Opening it up on a Saturday has not helped alleviate the problem. Also, I saw several people there using physical assistance items like a walker. When I was there just about every seat was taken. What about those people? Nobody deserves to be held up for no good reason, but if you have physical difficulties, this is a concern. read more

Great service! Stoped in on a Saturday afternoon and was finished with my drivers license renewal in less then 15mins!