1. Penny R Brooks, APRN

    1. Penny R Brooks, APRN

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    Palm Coast, FL

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    Penny R Brooks, APRN

    5.0 (1 review)
    Open 8:00 am - 5:00 pm

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    3 years ago

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    Chelsey Lossen, APRN - Palm Coast Family Practice - CHELSEY LOSSEN photo#0

    Chelsey Lossen, APRN - Palm Coast Family Practice

    1.0(3 reviews)
    0.0 mi

    If you want to be treated with respect and not a number don't ever go here worst customer service…read moreyou'll ever receive Dr. looks at the computer the whole time you're in the office never looks you in the face. I rate them a zero.

    This practice is the definition of disorganized, dismissive, and downright unprofessional…read more I was a patient here for less than a year, and that was more than enough to see the pattern: no follow‑up on test results, no communication, and a nurse practitioner who seemed more interested in scaring me than actually treating me. My sleep study report recommended an overnight study -- fine. But when I called the sleep center myself, they told me I didn't need one and refused to schedule it. I relayed that information back to my doctor's office, expecting them to help clear up the confusion. Instead, they decided I was "combative." Let me be clear: I was punished because their communication with the sleep center was a mess, and I dared to ask for clarity. I agreed to switch providers. I calmly explained that the NP I had been seeing (Chelsey) made me feel belittled, anxious, and talked down to -- because she did. And how did she respond? By calling me the next morning and firing me from the entire practice. Not for being rude. Not for refusing care. Not for anything legitimate. I was fired because I pointed out her behavior and because their own departments couldn't communicate. If you want a provider who follows up on tests, communicates clearly, and doesn't retaliate against patients for their own confusion, avoid this place at all costs. This is not healthcare.

    Matthew  Dorman MD

    Matthew  Dorman MD

    1.8(10 reviews)
    0.0 mi

    I received a patient satisfaction survey and provided honest feedback regarding my visit…read moreexperience. It said don't provide personal details and that it would be anonymous, I chose the option to only write to the practice and not do a public review (until after dealing with the exceptionally rude owners wife). The next day I was informed by a lady named Kristin (claiming to be the practice owner, she's obviously not) that I would no longer be a patient because the practice felt it was "not a good fit." My feedback was not directed at my physician (and I even complimented HER) && I greatly appreciated her over the past 3+ years, but rather it was about the patient experience. The nurse was rude and acts like she hates being there, several others I know that see the same doctor feel the same way but were scared to reach out, I see why. As a patient, I found it concerning that my feedback resulted in dismissal from the practice instead of ever asking why I felt that way. I believe patients should be able to provide constructive feedback without fear of losing access to their provider. I see this has been a continuous problem from Kristen, obviously a change is needed at this practice and she is putting a dent on Dr Dormans reputation. I can see now why some of the employees were so miserable. Losing access to a physician I trusted after over three years of care felt retaliatory.

    I've now been going to Dr Dorman for over 20 yrs now!! The only Doctor who listens and will do…read moreanything he can for you!! My experience not including staff as been top notch!! David Shanks

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    Matthew  Dorman MD
    Matthew  Dorman MD
    Matthew  Dorman MD

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    Penny R Brooks, APRN - nursepractitioner - Updated September 2026

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