I've had three interactions with this company, none good. The first was a couple of years ago when Kitchenaid sent one of their repairmen out to service my dishwasher, which wasn't cleaning properly. The repairman said something about the pump was made in Mexico when it should have been the one from China -- or maybe vice versa -- and replaced it. It still didn't clean properly, but it seemed better. To be fair, though, this was likely not Penobscot Appliance Repairs' fault -- I think the dishwasher itself is a lemon.
Over the intervening time, it's gone downhill to the point that it now puts dirt on glasses that had only water in them. I complained to Kitchenaid, showing them pictures of the dishes, and they sent the same guy out again. This time, I had to offer to loan him a mask to shame him into wearing one inside; he didn't seem to be too fond of that, but I'm not too fond of getting sick, either. After looking the dishwasher over, he reset the controller, but said it was operating as designed. I might have opined a couple of times that it was a piece of crap, then, if that is how it was designed. He, unprompted by any prior comment on any related subject, told me it was "my president's" fault -- that Obama's water regulations were to blame, and that Obama had never done anything good for me. I suggested in defense that perhaps a clean world was better than clean dishes, but tried to steer the conversation back to the actual problem at hand. The dishwasher ran one load of dishes after he left -- leaving crud on the dishes as usual -- then died. Now it doesn't drain, so it can't run. Kitchenaid arranged another service call, on their dime again, to have the guy come back and fix it. After waiting all morning this morning, he didn't show--turns out he'd refused the repair order, I found out from Kitchenaid later. Guess he didn't like wearing a mask? Afraid he'd get Obama-cooties?
I really wouldn't recommend this company. Oh, and I went to Lowes and bought a new Bosch dishwasher to replace my 3 or so year old Kitchenaid. Live and learn! read more