Unreliable. Very convoluted communication. Doesn't respond to emails and texts after handing out…read morebusiness card. Makes commitments to work specific days, and despite several interem confirmation texts and emails from the customer, does not show up on the day scheduled, and does not give prior notice he doesnt plan to come that day. Mr. Spencer Hill's initial response on yelp was quick. My first impression was that he seemed cleancut and ready to do good work. He came over, handed me a card with email and phone number on it and said he was available Thursday and Friday. I said i would like to book him those days. He would give me an estimate. He sent an estimate. I said yes please. He took several days to get back to me, and then said he no longer could honor those days. He offere me monday. Although i had plan to leave the state, I again said yes please. I was only available to be there that week, and i changed my flight so i could meet him Monday. I sent some follow up messages. I sent a confirmation query the day before. He informed me the morning he was supposed to arrive to work that he couldn't come. Another problem is that he arbitrarilly wants to continue communication through the yelp platform, which is really just for finding businesses and sharing feedback. As a cultural norm, people communicate by phone, text and email for regular communication. It's weird to arbitrarilly move communication back to yelp after making phone/email/text contact. It's very odd to expect someone to use yelp like a texing platform on a continued basis. How would a customer even know to look there for ongoing messgaes? I hire a lot of workers and i have never encountered this before. It's especially odd after meeting in person and handing a customer a business card with a phone number and email on it. A business should take in to account what the customary mode of communication is, especially for the client base it serves. In particular, I feel strung along by this business at a very real cost.

Hands down, Spencer @ Pine Tree Handyman is the best handyman in all of Downeast Maine. Polite,…read moreprofessional, very skilled, punctual, and competitive on pricing. Go with this guy. You will not be disappointed.

Excellent! My go to person when I need a trusted opinion on repair and service call to buying and…read morereplacing an appliance.

I hired Tom's repair to fix my 13 cubic foot upright freezer. He came over a few days later and he…read moreput the wrong start/stop relay piece on and then cut the cords that ran the freezer. So now the lights don't come on and it doesn't blow cold air at all! It is in worse shape then before he came! Then charged me $80 and said he would price check a compressor. Wish I would have just paid the extra for the actual Frigidaire repair man from the start!

Super happy with the prices and work ! Delivered the dryer and hooked it up fast and did a great…read morejob ! We will be using Marks again in the future . 5 stars across the board

From the owner: Mark's appliances provides a wide array of used appliances for sale. Our inventory is always…read morerotating, fair pricing!

We had a great experience yesterday when we used Penobscot Appliance Repair. Ethan was very…read moreknowledgeable about why our refrigerator had stopped working. He had it back up and running by the end of the day. I would highly recommend this repair company.

I've had three interactions with this company, none good. The first was a couple of years ago when…read moreKitchenaid sent one of their repairmen out to service my dishwasher, which wasn't cleaning properly. The repairman said something about the pump was made in Mexico when it should have been the one from China -- or maybe vice versa -- and replaced it. It still didn't clean properly, but it seemed better. To be fair, though, this was likely not Penobscot Appliance Repairs' fault -- I think the dishwasher itself is a lemon. Over the intervening time, it's gone downhill to the point that it now puts dirt on glasses that had only water in them. I complained to Kitchenaid, showing them pictures of the dishes, and they sent the same guy out again. This time, I had to offer to loan him a mask to shame him into wearing one inside; he didn't seem to be too fond of that, but I'm not too fond of getting sick, either. After looking the dishwasher over, he reset the controller, but said it was operating as designed. I might have opined a couple of times that it was a piece of crap, then, if that is how it was designed. He, unprompted by any prior comment on any related subject, told me it was "my president's" fault -- that Obama's water regulations were to blame, and that Obama had never done anything good for me. I suggested in defense that perhaps a clean world was better than clean dishes, but tried to steer the conversation back to the actual problem at hand. The dishwasher ran one load of dishes after he left -- leaving crud on the dishes as usual -- then died. Now it doesn't drain, so it can't run. Kitchenaid arranged another service call, on their dime again, to have the guy come back and fix it. After waiting all morning this morning, he didn't show--turns out he'd refused the repair order, I found out from Kitchenaid later. Guess he didn't like wearing a mask? Afraid he'd get Obama-cooties? I really wouldn't recommend this company. Oh, and I went to Lowes and bought a new Bosch dishwasher to replace my 3 or so year old Kitchenaid. Live and learn!

My refrigerator was not working properly, so I set up an appointment. The deal was 119 for the…read moreservice call. If a repair was made , I would just pay for the repair and the service visit charge would disappear. The technician came, said it was worth fixing , and ordered parts. Took two weeks. He came back, installed the parts and said it was fixed and left. It still didn't work, with the same problem. I called and it took another week to send the same tech back who then said it was not fixable. He said I would get my money back minus the 119 service call fee. Fair enough. Ten minutes later after doing paperwork in his truck, he came back and said I would get a lesser amount because of the charge for parts. I said the parts were no good to me and didn't fix the refrigerator. I said take the parts and he said he didn't have time to take them out. He seemed to care less. I called and explained the situation to a woman in the "repair care" department. After hearing the story, she said she would recommend that the charge for parts not be deducted. However, they deducted the money anyway. So I was without that refrigerator for at least three weeks. The tech didn't fix it, choose whatever parts to put in that didn't work, wouldn't take them back, and made me pay for the parts. I'm not complaining about the ineptitude of the tech in saying it could be fixed, or the weeks without a refrigerator. I'm complaining about being charged for worthless parts installed by the tech. If they treated me like that, then they will treat everyone like that.

Technician, James, was efficient, explained things clearly and was very personable…read more very satisfied with service.

Anthony responded to my email with an availability date. Called the day before with the time and…read morewas here promptly. Anthony repaired the freezer fan. He gave us info on the stove oven operation. He replaced the rollers and seal on the dryer. Then he advised the washer was on borrowed time. His repair estimate would exceed the cost for a replacement washer. We are still using it judiciously. Anthony gave us a recommended vendor who sells repaired kitchen appliances that would suffice to replace the washer at a resonable cost. We reside at seasonal property for 5 months so our desire to keeps repairs and replacment costs to a minimum. Thank you Anthony. You are on my call list when I need you again.

Anthony came to our house to fix our washing machine. It was a tough job, in a small space, but he…read moreexplained the issues in detail and was quick to fix them. I can't say enough about how efficient and pleasant he was to work with. I give this service a 5 star rating since I think he did a great job and I would be happy to have him in the future if need be.