Stopped by this branch a week or two ago, and I had no trouble at all with withdrawing a large sum…read moreof money from my account. I was looking to pay cash for a down payment on the new Corvette C8 Z06 and needed to get the money in a certain timeframe before the dealership closed. The bank teller, Trinity, helped make this process smooth and simple with no hassle! She was very patient as well!

Friendly service the nicest people. Calumet Branch is the Best !!!! I would recommend anyone to…read morethis Bank. People to make life easier, Very Thankful for their service Thank You Centier on Calumet in Valpo.

Absolutely NOTHING has worked out how it was sold to me when opening a business and personal…read morechecking account. If you want to give yourself brain damage trying to maneuver though their systems for ACH or bill payment then this is the right place for you. 10 day check hold are commonplace and then having a teller call you back to explain it to you in the most condescending way was absolutely the icing on the cake. Constant fees. Zero performance. I wish I wouldn't have wasted my time. You SHOULD sell out to a bank that knows how to treat customers.

I came into the lobby solely to make a deposit. There were two employees working, and the line was…read morealready out the door when I arrived. I waited approximately 30 minutes, and during that time the line did not move at all. When we arrived, there were no cars in the drive-through. One employee finished helping a customer in the lobby, told the next customer "I'll be right with you," and then turned to assist the drive-through instead. She proceeded to help four cars and never returned to assist the customers who were waiting inside. I understand the need to balance lobby and drive-through service, but it was frustrating to see the lobby line completely stalled while drive-through customers were prioritized, especially after being told help would be right with us. I ended up leaving and not making the deposit. Not Sure I want to go back!!!

Great Customer Service! Whenever I pull up in the Drive Thru, or walk through the door, I am given…read morea very personal greeting. This type of customer service is very rare and missed in many businesses. I love the staff and service of Regional Federal Credit Union!

I am so d*** aggravated with Chase Bank! Went and purchased over $500 in travel using Chase…read moreTravel because there was a incentive offered" of $100 back (by 10/31/24). "No, this particular offer is only for Chase Freedom Unlimited credit card"! Of course, I have Chase Freedom credit card! I will not EVER use Chase Travel again. I felt it was deceptive marketing and unfortunately, I fell for it. Learn from me.

ATMs haven't worked for four weeks now. With limited drive up and lobby hours you need working ATMs.read more

After researching their inventory online, I went to the dealership to look at the cars and talk…read morewith a salesperson. I explained exactly what terms I was looking for for which car (I had already done the calculations FOR THIS DEALERSHIP online). The general manager called out from his office that what I wanted couldn't happen. Of course he was not privy to the whole interaction I had with the salesman, or he would have known I had a Mazda trade in. When I told him that, he made a comment about how t that could make a difference. (Duh.) He seemed very discouraging, and I believe it has something to do with the fact that I am a woman, not a man, that knows my business. I actually witnessed the same a year earlier when I brought my car in for service. A woman was looking and he basically told her if she didn't have at least 5k down, there was nothing there for her. I have purchased 7 new cars by myself, for myself, in my lifetime. I know the routine. So anyway I will be trying Art Hill now and not returning to this dealership.

I had a great experience from start to finish. Sincerely made me feel like a family friend. Hayden…read morewas knowledgeable, honest and willing to help any way he could. John and Scottie were also great helping partner in my purchase. I'd recommend these guys any day!

You can change your branding, but we will always know you are the worst place to bank. I will close…read moremy accounts as soon as I select a new bank. Your service is the worst around. You are a joke as a credit union. You don't help anyone but yourself.

Truly appalling service and even more concerning levels of poor organization from this company. I…read morehave been absolutely floored by the incompetence and inconsideration this company has exemplified. My husband's dilemma was a direct mistake of TCU and took initial effort, not of the company, but of the customer, to complain on social media to get any recognition. This completely unnecessary debacle had to be dealt with by a 28 year old son grieving the sudden death of his father. You should be totally ashamed. TCU transferred the loan amount of Nathan's deceased father's car into Nathan's name, but not the title, so Nathan owed TCU money, but couldn't drive the car. TCU fucked up this painful process so bad, a TCU agent had to physically go INTO a BMV branch to explain how they messed up so badly in order to get the title in Nathan's name. It took him complaining on FB to even get attention to the issue. He spent probably two months just being transferred around the company and being hung up on. So they took forever to finally get the title registered in his name (literal months) and the car just sat there and couldn't be driven. Since the car sat for so long, it has all these issues now and they refuse to give him any kind of compensation for repairs. No, I'm sorry, they offered him $200, which is a slap in the face.

Horizon Bank offers great service in their home loans department, but their credit card service…read morewould have to improve to be horrible. Recently, I had to lodge complaints with two state agencies to get any action on the "gift VISA cards" Horizon Bank sent me, and ended up losing over $150 in service fees to Elan Services (the card issuers) in fees, even though the cards would not work. I called customer service and was given the wrong information after four hours of working with them, and Horizon Bank refused to acknowledge me or the program after repeated notes to them. It's fine in a world of Black Lives Matter that this bank's board is lily white. It obviously represents the board's sense of community. However, to completely ignore customers and disavow themselves of a program they sponsor, costing customers hundreds and ignoring them compeltely -- is this the group you want as your bank? Dante would create a new level of hell for this customer service department. Avoid them at all costs

I've banked with them for years, but their customer service seems to get worse and worse every year…read moreno matter what branch you call/go to. Their call center is closed on Sundays with absolutely no chance of speaking to a real person, only a robot, even if your issue is extremely urgent. Even on days they are open, the phone number that most branches have listed is just the call center(which is automated and extremely annoying to navigate), which makes it incredibly hard to reach the actual branch. I'm extremely disappointed in how their customer service has declined.