I called this location before coming to get some additional questions answered and to ensure I had…read moreall of the necessary documents in hand when coming. Jolene, the Branch Manager, assisted me over the phone. She had a pleasant voice and demeanor and seemed to be smiling as she spoke with me. This is a small location compared to some that I've been to in other states. It's located in a shopping plaza. There's ample parking. I must have come at the right time as it was easy in and easy out. Elizabeth appears to be a quiet, reserved, young lady. Don't worry as she will open and talk to you and ensure that your questions are answered and needs met. She was able to assist me with my account, as well as clear up some incorrect information I was provided from calling the call center/toll free number. I appreciate the time she took helping and the friendly conversation. It'll be nice to see additional locations opened, especially in the central Virginia area. The locations on Virginia seem to be spread out, whereas in northern states like Pennsylvania and New Jersey there's literally one on every corner or so it seems. They're closed on Saturday and Sunday, so they truly have banker's hours. If you are current military or a veteran, let them tell you what they have to offer. Stop by and you won't be disappointed. Elizabeth will be happy to assist you.

The staff s vey friendly and helpful. Easy to do business here. Such a nice feeling and in a…read morenational bank, too!

I have been with VACU for many, many years. (more than 20 years) I am currently so disgusted with…read morethis place that I cannot find the words to tell you just how horrible it is. The more technology this place acquires, the worse it gets! Hard to believe isn't it!! They screw things up so badly, it takes months to get things straightened out! They have 3 locations here in Fredericksburg but only one is usable by a sedan type of car. The other two branches have the ATM and "teller machines" so high that you are not able to reach them is you drive a sedan. And, on top of that, two branches have arranged to have the screens in the drive thru facing into the sun. Of course you cant see them, it's just like trying to see your phone in the bright sun! If VACU can't even build a relatively simple square building correctly, I am very concerned about them building anyone's bank accounts... Additionally, I have found that the employees (although quite friendly and smile a lot), will lie to you about anything to acquire your money from you. You'll do great banking there as long as you don't trust ANYONE. Don't say you haven't been warned!!!

I received false information from a branch representative. This Credit Union is not transparent…read morewith their credit card offers. You can't easily get to an appropriate live representative either for help with your banking needs. Customer service is lacking to say the least. Their website to send an email doesn't even work properly! In my humble opinion, without going into all the details (as I have already wasted too much time and got no where with this organization), I would shop around for somewhere else!

Great Local bank. We have several business loans with them. They talked to us when other banks…read morewouldn't.

Terrible experience today at the Irvington branch. Employee wouldn't let my 84-year old mother…read moredeposit a check from the Commonwealth of Virginia because it was made out to her and my deceased father. So much for small town banking! We went to another bank and had no trouble. Stay away from Chesapeake Bank if you want kind and compassionate service. Shame on them!

Very courteous and knowledgeable staff who are patient and helpful. Multiple good locations. Nice…read morelocal bank. Kudos to Lauren for her great customer service.

From the owner: Our Lafayette Branch is located within walking distance of one of the oldest universities in the…read morenation, the College William & Mary. The branch is also close to national treasures -- Colonial Williamsburg and the Jamestown Settlement. The team at our Lafayette Branch do not lose a beat if they see a customer with a tricorn hat enter the lobby, in fact, it is encouraged. Come see for yourself at 1229 Lafayette Street in Williamsburg, Virginia.

Love this location way better than Waldorf staffs very professional and friendly making my banking…read moreexperience easy

Great service, they always call you by your name and very friendly. I've never had any problems at…read morethis location at all.

I've been a member with InFirst for over 20yrs. Recently having to go through loan processing as…read morewell as referring new members as been a horrible experience. I'm making phone calls and leaving messages, and not getting return calls. In 20 years I've never had this issue. This type of customer service is a bad reflection on this CU, especially when you want members to do things online. My member status for longevity should mean something.

A big THANK YOU to Krista Kyte and the other fine folks at the King George, VA branch. Krista…read morereopened my InFirst checking and savings account, in addition to processing and approving a Used Auto Loan and Visa Credit Card Application in less than 1 hour! The truly amazing part about this whole process was that everything was done online only. No visit to the branch was necessary! Talk about convenience!!! Thank you Krista for all your hard work! You are a true asset to InFirst FCU and have locked in a member for life! Thanks, Mike McCabe Charlotte Hall, MD

Best bank ever. Free checks. No minimum balance for checking acct and all you need is $5 to open…read moresavings acct. If you want checking acct, think u have to have a savings acct too. Ready to check out their CD's for mg kids. They have great benefits with those accts as well. Friendly service. Well trained staff. Great customer service. Words can't say enough about this amazing bank.

From the owner: Empowering our members to be the heroes of their financial lives.read more

Very professional and attentive. Makes banking super easy! I enjoy going to this branch.read more

I love this bank all the employees are so sweet! So helpful and kind! Unlike the other PNC bank on…read moreroute 6. This branch gets all my business!