Great place. Awesome rates. Very helpful setting up business account…read more Forget the big banks and go with a credit union.

I've had two car loans with them so far…read more Their locations look nice and professional, and they always have a loan officer to talk to me even without an appointment. They've worked with me on cars that were a little too old to qualify for a loan "by the rules," and as long as it's a great car, they OK'd it. I didn't end up buying that car, but I was still impressed they didn't give me hassle and said "yes" in 10 minutes flat. Their rates are better than anything else I have seen, save maybe special manufacturer promos at 0.99%. Paperwork is kept to a minimum and fast. I've never spent longer than half an hour. I have no reason to go anywhere else. I'll keep financing cars through them for as long as I live in the Springfield area.

I bought the house across the street from this bank and had been intending to switch to a local…read morebank. It won't be this one. Shortly after I moved in they erected a massive red monolithic sign and now my living room looks out on a billboard for their corporate logo essentially. This is a quiet low key neighborhood and nearly all the other businesses nearby have signage on their buildings. It's an abhorrent anomaly and infuriates me every time I look out my front windows now. I tried to complain directly to the company, but they haven't responded. Edit: spoke with their VP Kirk who was dismissive and dishonest about the changes which were made.

From the owner: Premier Source Federal Credit Union is a not-for-profit, member-owned financial institution that…read moreexists to serve the financial needs of our member owners. Our main focus is our members and their local community. At Premier Source, every depositor is an owner and shareholder and has a voice in shaping our direction.

I've been customer for over 20 years, they always were proffessioal, polite, knowledgeable and very…read morehelpful. That is NOT TRUE ANYMORE! I had to go to in person to the East Longmeadow branch after THEY SCREWED UP MY ACCOUNT! Then they were unbelievable rude, literally blaming me and making one nonsensical excuse after the other, most were blantant LIES! I got the impression the Assistant manager and the head teller were both DRUNK. I'LL never set foot in that hellhole again.

From the owner: Monson Savings Bank is a trusted community bank serving Western Massachusetts for more than 150…read moreyears. We offer a full range of personal and business banking services. Our offerings include checking and savings accounts for personal and business, mortgages and home loans, and business and commercial loans. Bank anytime, anywhere with our online and mobile banking. We are also proud to host financial education programs tailored to individuals, families, and local organizations. We are committed to personalized customer service and contributing to the progress of our local communities. Member FDIC. Member DIF. Equal Housing Lender. NMLS # 613363.

Great local banking option. People not fee driven. The location is convenient. They also have a…read moredrive up atm.

From the owner: Arrha Credit Union is your full-service, not-for-profit financial institution founded on education…read morein 1929 that focuses on caring service with the latest technology, personal and business services. Yes, we even answer the phone with a real person. Located in Springfield and West Springfield, MA and Enfield, CT. Arrha, meaning a pledge in earnest, is one of the oldest words in the English language and reflects our pledge to assist our members in reaching their financial goals by providing superior products and services in a personal manner.

The staff at this branch goes above and always make my business transactions easier and quicker…read more They never tire of all my questions and answer my questions or call shortly after if they do not know. I would highly recommend Webster as a bank but better yet bank in EL as this branch is number 1!!!

My recently deceased sister has a checking account with this branch. I advised the corporate…read moreoffice she had passed away and followed their direction on what to send to the branch manager at this location. I called to follow up with him after overnighting the package. I was struck by how incredibly unfriendly he was. No mention of condolences or offer to walk me through the process. He actually sounded irritated and complained he had just gotten back from vacation. He said he had to talk to his "legal department" and would get back to me. I could tell he considered my issue to be of very low importance, and left me with no faith my issue would e handled appropriately or at all. It's difficult to deal with all the things that come with the passing of a loved one. Of course, he has to follow protocol and has a fiduciary responsibility, but this gentleman had a choice as to his demeanor and empathy. He exacerbated my pain instead of helping to ease it. If I find I am wrong about this branch and service, I will update my review, but right now, 1 star.

Signed up for a new checking account to take advantage of $400 promotion:…read more https://www.bankatpeoples.com/home/standalone/checking-400? A week after creating the account, I was told the promotion is no longer valid, despite their system accepting the "Get400" promotion code. I visited the Westfield brank and was told by a teller that the system accepts codes even if they are invalid since it doesn't validate them. I asked if the promotion could be extended since it had just expired. The teller checked with management and informed me that no such courtesy could be extened for a new customer. I called headquarters and asked again if they would be able to extend the promotion for a new customer. I explained the main reason for opening the account place was the promotion and that the promotion still appears on their web site and no expiration date is listed. Again, I was told my request could not be honored. I informed the representative that I would be leaving negative feedback on Yelp and closing my account immediately. I left Peoples Bank 20 years ago due to their high fees and thought I would give them another chance. Seems not much has changed. There are many better options, including credit unions that are more likely to work with their customers. Stay away from Peoples Bank.

I love my bank. Customer service is the best. Their savings/checking interest rates are very…read morecompetitive. I enjoy my trips to this bank.

Its important to update... when I opened my account I mentioned that I am only in Springfield a few…read moretimes a month for business. This wouldve been the perfect opportunity for the manager to tell me about shared branch ATM services such as cash deposits via Fiserv's Accel network. This means that another bank's ATM's can receive my deposit and its credited to my New Valley account as long as I'm using an ATM that's within the Accel network. There was zero mention of this extremely useful function at the time of account opening. I am disappointed as its an ability that actually serves me very well. I figured it out on my own by researching this network that I had previously never heard of. They still get 5 stars but I hope new customers are presented with this info.

From the owner: New Valley Bank provides person-to-person banking services for the people and small businesses that…read moremake our Massachusetts communities thrive. We serve, reinvest, and make all finance & banking decisions in Western Massachusetts and that’s how it’ll stay. As your community banking leaders, we never settle for anything less than perfect financial solutions for you or your business. New Valley Bank offers the best online banking services to provide you with personal checking & savings or even that small business loan to make your dreams, a reality. If you live near Springfield, MA and are looking for the best community banking institution, look no further than New Valley Bank and our financial solutions to help you or your business!