Friendly staff. Would consider opening an account here based solely on the fact that the third…read moreparty card processing cost no fees ! I would go out of my way to visit this bank for that alone. Thanks for saving us hundreds on atm fees!

Customers beware! NBSB is reordering transactions and charging overdraft fees. Read the policies…read moreregarding what types of debits are grouped into sub-batches and the sequence of the sub-batches. The order in which sub-batches are processed can affect which items - and how many - incur overdraft or non-sufficient fund fees when an account with a positive balance does not have sufficient funds to pay all of the debits in all of the batches. Bottom line: Take your money somewhere else!

I get my card locked once a month because they falsely flag charges as suspicious. Their customer…read moreservice hours often make it so I can't even call them once I notice it's locked until the next day. I never even receive a text, call, or any notification telling me that this happens, despite giving them the correct number every single time I call to unlock my card. I tried to make an account on the app to see if I could unlock it there but I never even got a verification code so I could actually make it, despite giving the correct information. Their service is beyond terrible and I wouldn't recommend anyone use this bank.

Great bank if you're well off. If not, you're their prey, and they will engineer ways to charge…read moreextra fees whether or not it's your fault. Basically, they are getting fat off exorbitant fees levied on the poor, while catering nicely to the well-to-do. Deposits are routinely held in cyberspace for a day or more while they garner interest on your money, yet debits are instantaneous and are usually pushed through mere hours before they finally drop your deposit into your account, and then they levy a $30 fee. This just happened to me through no fault of my own (auto-pay on a bill was taken out 2 days earlier than authorized, at 11:30pm, and my automatic deposit funds held until 7am the next morning, 2days after the deposit was issued) and when I tried to get them to reverse the fee I received a sanctimonious and smug lecture on personal responsibility. Needless to say, they kept my $30. This bank is run and staffed by reptiles, with no decency and no effort to help struggling people during a pandemic. Rather, they "earn" their meat and potatoes by stealing from the poor. Classy. I have switched my automatic deposits to a better bank. You should, too.

I would not recommend this bank to any elderly person. My elderly mother has an IRA account…read moreinvested in CD's there. She had certain documents drafted by a very reputable local law firm that deal with my being able to manage her affairs in the event of Incapacity or death (financial Power of Attorney, Revocable Trust, Will etc) She now is incapacitated with dimentia and residing in a memory care unit in Florida. The bank will not honor the financial POA and allow me to update the address on record to Florida because we are selling her house in Western Mass, nor will they provide any statements or allow the transfer to a larger institution with Florida branches. I have no issues using the POA with other banks and opening the new IRA account to which these funds will be transferred. Now I have to incur significant legal costs to be able to manage these as my mother had intended.

From the owner: We specialize in delivering personalized financial solutions and exceptional customer service for…read moreindividuals, families, and businesses throughout our community. Our team offers a full range of personal and business banking products, including comprehensive checking, savings, and money market accounts. We provide flexible mortgage and home loan options, as well as commercial lending tailored to the unique needs of local businesses, with fast, local decision-making. In addition, we support our business clients with a suite of services such as cash management and merchant services to help them grow and operate efficiently.

No stars. The ATM at this location deducted $500.00 from my account without issuing the funds. Even…read moreafter the bank manager verified via records and video footage that the mistake wad made, I was told I would have to endure a lenghty paper process through my own card company to get the stolen money back. This process can take up to 45 days.

Friendly and professional staff. Convenient hours. State of the art internet banking. Couldn't…read moreask for more, maybe except for more flexibility on debit card designs.

From the owner: We specialize in delivering personalized financial solutions and exceptional customer service for…read moreindividuals, families, and businesses throughout our community. Our team offers a full range of personal and business banking products, including comprehensive checking, savings, and money market accounts. We provide flexible mortgage and home loan options, as well as commercial lending tailored to the unique needs of local businesses, with fast, local decision-making. In addition, we support our business clients with a suite of services such as cash management and merchant services to help them grow and operate efficiently.