This team is wonderful! We have worked with them for a couple years now and they are always very…read moreprofessional and knowledgeable. Looking forward to continuing working with Skytek for many years to come.

These guys are wonderful. They diagnosed the issue with my laptop for free. Ordered what was…read moreneeded. 3 days downtime only due to delivery of part...it was over weekend! They are prompt professional and super nice. So happy to see them on the Southside. Extremely convenient. Very happy that are NOT on Grape Road!

Worst customer service and worst company. Very rude and hung up the phone. Even when you try to…read morereach central station no one picks up the phone. How are they monitoring any accounts. I've left several messages and no one calls back.

I have used a number of home security companies over the years and Advanced Security, LLC is by far…read morethe worst experience. I switched from a local company that was struggling to provide service after almost 6 years to Advanced Security. The intent was to self- monitor for a month or two and then switch to a monitoring service. In addition, I took it as an opportunity to replacing a panel that stopped working. Since I made the switch to Advanced Security, I decided to replace it through them, and that is where the problems began. They sent me a completely defective panel both in esthetics and function. I was eager to replace the panel and quickly realized that the electrical panel was not flush with the case, and emitted white light in the bottom corner. Even with the defect in the electrical circuit board panel, I was willing to keep it if it worked. I was able to connect to the Wi-Fi, however, the software updates would not download; rendering it inoperable. Keep in mind, any smart home owner is highly motivated to replace any security product that stops working. When I brought this to the attention of the company manager, he quickly became unhinged, and very insulting. He basically called me a liar, which left me dumbfounded. I have never been treated with such distain for attempting to return a clearly defective product. They tried to make me take a loss on the purchase and I fought them, which resulted in their cancel culture. This company represents the worst qualities in America- cancel culture. They have very toxic managers and they were quick to turn on me, making me feel unwelcome and didn't deal with any technical support issues or otherwise after being cancelled. They used the fact that I was a customer to attempt to intimidate me into taking a loss on the purchase. Bottom line, I could not recommend this company in good conscience.

If I could give 0 stars I would! Customer service is horrible! Husband was on the phone for over an…read morehour and talked to 4 different people! We tried to cancel and they kept trying to get us to keep service! In the end 5 hours later we finally were able to cancel! Still have service at our house that we will be canceling soon!

If I could give it zero stars I would. The company will not hook up their "alarm" system to the…read moreactual alarms in the home. Therefore when the system is triggered the only noise that occurs comes from the one box itself and can only be heard when in close proximity to the system box. Not only does this mean that it does not alarm you that an intruder may be in your home, but it also would in no way scare away that intruder. It is notable that their contracts for service are also very long (4 years). In short, it is the worst security system I have ever encountered and as a family we feel unsafe while using this security system.

While I think the technicians do a fine job the gal on the phone is unknowledgeable, unhelpful and…read morerude. I'll find another company to service my alarm system.

Be careful if doing business with this firm. First they made errors in scoping out our project,…read morecausing issues and frustration. We then learned they substantially overcharged us on the equipment they sold us. Not a positive experience.

Worked here for years off and on. It is a family owned business that prides itself on amazing…read morecustomer service, and they do it well. That being said from a former employees perspective, and who just went through another interview there I cannot recommend this company to anyone to buy or work here. *Management lied to me during interviews and everyday work, and will gaslight anyone that disagrees. * Micromanagers to the EXTREME. Non-competitive pay scale. Promotes/hires only from the outside or family. No internal promotions possible. If the culture ever changes this place has the potential to be amazing for employees as well as the customers. As of now, RUN dont walk.

Very pleased with the efforts to assure the needs are met and the owner has been invested in…read moreassuring we get exactly what we need