Great service and well worth the switch over to Astra. A locally owned and operated company they…read moretake every step to make sure we were treated right.

Oliver and the who team at Astra are a pleasure the deal with and I highly recommend their service!read more

Well I came here to get my windows tinted and couldn't make it past the first interaction with an…read moreemployee working there because of how rude they were. I went online to setup an appointment and it told me to call. I called and it took me through the steps to confirm my appointment. I go into their store at the time my appointment was and told this red headed guy I was there a little early for my appointment and he just looked at me and said there are no appointments today. I replied that I went online and called and it said I was confirmed and he repeated there is no appointment. Then after looking on his computer he said I was on some waitlist to be called and that I don't have an appointment and laughed at me as if I am familiar with their scheduling process. He then asked seemingly annoyed what I'm looking to get tinted on my car and rudely said well we don't have anything for scheduling today and that he'll need to get me scheduled. I was done at that point and told him I'll just call and he laughed at me again. In actuality I will not be calling them back and will be taking my money elsewhere. Do you train your employees to laugh at customers and be rude? Also do you train your employees to not offer options or to not say things like, "oh I'm sorry about the scheduling issue you experienced. Let me get you scheduled right away." This guy in front is a joke and needs to not be interacting with customers.

I had my 2024 Golf R tinted today at Tint World in Urbandale, they did a fantastic job…read more For those who have a VW Golf, you probably know how hard it is to tint the windows on these cars - many places turned me away, or wouldn't do the back window at all, because the windows are smaller in size and hard to get tint properly placed on them. Although they were unable to do the windshield, due to the difficulty and specialty tools involved, they were able to do all side windows and back window and it looks fantastic, I would highly recommend. They were prompt and professional, 10/10 service and communication.

I needed a 50-year old dial combination safe opened. After calling a few places that advertised…read moresafe cracking, I finally found Strauss/SEI and they said they could do the job. A few days after dropping off the safe, the gentleman I was working with, Dan, said he had tracked down the company that bought out the original manufacturer, and they could get me the combination if I jumped through a few minor hoops and sent them a form (and some cash!). I got the combination a few days later and went to Strauss to try it out. At least 4 of us tried to get it open, to no avail, but it was great that Dan hunted down this option and offered it up. So, we had to go back to the safe-cracking route. It took a few days for the technician to get to my safe and another one, but he was able to get it open. They don't open the door, just get the lock to release the mechanism and have you come in to get it. I picked up the safe and got my items out. Dan was even nice enough to help me with disposal options for the now unusable safe. Pricing was very reasonable, and service was excellent. Highly recommended!

I called because I needed help getting into my locked vehicle. The person I spoke with it said…read morewould be 30-45 munites. I did not hear back and called again after and hour and a half of waiting And the new person I spoke with had no idea about the status of the technician Sent to help me. I went ahead and called a different company And finally heard back from Strauss 2 and half hours after the initial call

Terrible company to deal with. Hired them for a smart home project and have regretted it ever…read moresince. Customer service was excellent at the sales level - at least until they get your money - after that, they could care less. They definitely don't take pride in their work, are slow to deliver, and under-deliver compared to their inflated guarantees (not promises). They say they stand by their work and offer a lifetime guarantee on their work - the thing is they don't - first service call we had took a month and half to schedule then two guys showed up, spend five minutes in the house - said they didn't see a problem and left. I got a bill for an hour service call a week or so later in the mail. This is one of the exceptions to the rule "You get what you pay for." With Technology by Design you'll pay an arm and leg for next to nothing to show for the end result. Stay away and use one of the other local stores for your home automation, security, networking, and/or audio/video needs.

From the owner: Home Automation in IowaTechnology By Design, Inc. represents the leading edge in Home Theater…read moreInstallation, Whole House Audio Video Wiring, Security Systems, Central Vacuum Installations, Surround Sound Setup and Home Automation in Iowa. We custom design each home theater, whole house audio and video and home automation system with the right components to neatly integrate together. Our design consultants select from an array of components to fit any budget and lifestyle.