I highly recommend this company! Tim and his staff are very nice people. Tim was extremely…read moreknowledgable about his fitness machines and truly wanted me to be happy with my purchase. He's very responsive too. You don't meet many companies with this type of customer service anymore. I will definitely be back

Fitness Concepts does a tremendous job for Glenaire. We use them on a quarterly basis to service…read moreour machines. Plus they are our go to for bringing in new equipment and removing old equipment. We are building a new fitness center across the street, and they are a big help with designing and providing insight on new equipment. Great people and friendly service.

I was in the market for a lat pull-down machine to finish up my home gym and I called and talked to…read moreDennis. He saved me an hour drive by sending photos by text. Got a great unit and at a reasonable price. And the delivery guys were right on time and VERY knowledgeable and professional. Will be doing business with them again when I add a treadmill!

Spent $4k+ on a treadmill only for it to regularly glitch out due to faulty software less than 90…read moredays after buying it. The features that I was sold on also never worked. This company essentially said tough luck try calling the manufacturer. Pathetic. Spend your money literally anywhere else.

This is a fantastic store, the staff is friendly and knowledgeable. The product is amazing…read more Peloton offers a state of the art exercise platform. I say platform because there are treadmills as well as cycles. The screen can have you riding in just about any country in the World. They have great warranties that will ensure that your investment will be working properly for years to come.

Went into the peloton showroom before dinner one night. I love that you have the option to try each…read moreof their cardio equipment. I have the treadmill and the bike in love both of them so much. The inside of the store is sleek and gives you a chance to try before you buy

Very disappointed. I…read moreordered $104 worth of Balega socks directly from what I believed was the official website. I've worn Balega for over 20 years, so this was not a random purchase. The product page did not clearly disclose that these were "Zero Cushioning" socks -- which is critical for someone like me with neuropathy and foot pain. That detail only appeared on the packaging after delivery. The socks were also far smaller than expected, despite ordering X-Large. I contacted customer service on February 14 requesting a return and refund. I received only an automated response (Request ID #103813). After multiple follow-ups, there has been zero response. No return instructions. No refund. The socks remain unused and in original packaging. For a brand with such a long reputation, this level of customer service is unacceptable. I am now disputing the charge with my credit card company.

I'm not even sure that Implus Footcare or Implus LLC even exists in reality. I've asked the state…read moreAttorney General's office and Citibank for help in resolving an issue where they sent me the wrong insole size, and after I followed all instructions I could find to contact them for a retunr, they have NEVER contacted me (other than an auto-reply bot). They won't respond even to those entities. Anyway, there is NO customer service, NO attempt to contact the customer let alone satisfy them, and NO way to engage them. DO NOT BUY FROM THEM.

I made my appointment at the Peloton Durham location to try out the Peloton Treadmill after just…read morehaving placed my purchase order. Sydney was super friendly right when I arrived and was incredibly knowledgeable about the Treadmill and was able to answer all of my questions. When I mentioned that I had already placed my order for the Tread, but hadn't seen any available delivery times yet, she got right to work on figuring out why. I LOVED the Tread and this appointment made me not only so happy with my purchase, but with having gone into the Durham location. Sydney got me a delivery date and said she would do her very best to see about getting it moved up to be more in line with the originally estimated timeframe. Super excited for my Tread and so incredibly happy with my experience with Sydney and the Peloton Durham location!

I have been thinking about purchasing a Peloton for over a year. I was excited to find out that…read morethere was a Peloton showroom at Southpoint so I can try before I purchase. I walk into the little studio. I waited and waited and waited and waited. No one ever said a word, I saw one of the girls taking to someone so I waved to get her attention as I stood by a empty bike I wanted to try. I asked her if I can get some assistance and she literally ignored me. I waited about 5 more minutes and literally walked out. Thank you Peloton for showing what was a future customer how you really feel about someone who was going to spend over 2k for a exercise bike. My experience today has me looking at other brands to spend my money on.

Thank you so much! We just received a new Nordic Track elliptical and unfortunately upon arrival we…read morenoticed a few sounds that maybe there is an issue. Services was very prompt from initial review of equipment to ordering the parts needed to fix the issues. Draven was out specialist that came out to assist throughout the process. Very prompt, courteous, and explained in detail of what the issues are and installed them as soon as the parts arrived. Special thank you to him on outstanding support and fixing our new exercise machine! ServiceRx has been great and impressed with how the process went from start to finish!

These guys are friendly, product knowledgeable, reliable, professional, thorough, they arrive on…read moretime and their prices are reasonable. They even put little shoe protectors on their shoes to walk around your home. Living out a rural area I didn't know how I was going to get my elliptical serviced. Now I know.

Top of the line equipment with knowledgeable staff. If it's fitness, they have it - even flooring…read morethat can be custom designed for your space.

I had a really disappointing experience here. Given the stay-at-home order, I wanted to buy a rower…read moreI could use at home. I made an appointment at US Fitness Products, ordered a rower, and was told it'd arrive within 5-6 weeks. On the scheduled shipping date, I got an email saying the shipment was delayed and it would take another 5 weeks. And then, their delivery is delayed, so really it'd be an additional 7-8 weeks before I got my rower in my home. For context: ordered my rower in July, told it'd ship August 27. Got notified August 27 that it actually wont get shipped until end of September, give or take 1-2 weeks for shipping, plus an extra 2-3 weeks for delivery. So we're looking at the end of October/early November...for an order I placed in mid July. I called the manufacturer, who specifically said that had I ordered from them directly, I'd have my rower by now. Further, I specifically asked for this to be delivered and they explained to me they have different 'tiers' for delivery: first floor delivery cost around 129 i think, 2nd floor delivery would be slightly more, etc. We agreed to have them deliver to my first floor. Apparently, when I checked back in for an updated delivery date, they had no record of my request for delivery. They were just going to let the rower show up at their storefront, and call me to pick it up. I would not have been prepared for that. Either way, I cancelled my order. I understand there's high demand with home gym products, but I could have ordered a Pelaton and gotten it by now. Not sure what the delay is with US Fitness Products, but you can certainly get equipment sooner than they can deliver.

Holiday shopping at the brier creek store in Raleigh. I knew they would have a great selection of…read moreUNC gear and was hoping for some sales to take down what are normally prices a bit higher than other big box retailers. I hit the jackpot on some clearance items without the need for any service assistance but the cashier was fast and friendly for a quick in and out shopping experience on super Saturday.

Big store, plenty of inventory. Needed to get some socks for…read moremy husband- (shipping is pricey) When I entered a nice associate asked if she could help, then walked me to the socks. I thought I would be in and out- nope. Only one cashier and it was backed up. When I finally checked out I decided maybe I should have ordered online.