I had COM come out and replace an inefficient HVAC system in May of 2024, great experience,…read moreprofessional and were eager to get the job done right. I had run into n unexpected issue, but Wilson and his team assessed the problem and took care of business. Would recommend for both installation and service. I should mention that the price was very reasonable.

After seeing their exceptional work at another facility, I contacted Charter Oak Mechanical to…read morereplace my AC compressor with a heat pump. Although my furnace was ok, it was old and I decided to replace it also. Their price was reasonable. Although, the owner, Steve, said the job might go to two days, Robbie and his crew arrived on time, and got right to work with the replacement. They completed all of the work on testing, and set up the new equipment on my Nest thermostat. They cleaned up completely, and walked me through all of the new equipment. All said, they did the best job I could ask for. In the office, Julie ably worked out the schedule, invoices, and rebates available for the equipment I was purchasing. I will be pleased to continue using Charter Oak for any ongoing maintenance, if any is required.

Charges $185 / hr. Schedules w/o estimate or disclosure of stacked pricing practices =…read moredeceptiveness. I immediately paid cash but emailed owners for review and corrective action. What follows is my 4/7/20 email that received no courtesy of a response. Once paid, they had no desire to respond. I'll let you be the judge of whether you feel their actions fair and appropriate. I will stick with Veniskofsky Plumbing and Heating in Vernon. Hello Laura, It was a pleasure speaking with you yesterday and I truly appreciate your offering assistance while Tony is incapacitated. This said, I should have been advised, in advance, of your flat rate billing practices. I loyally work with a lot of contractors, as Tony can attest, and understand that practices vary greatly. My guard was down. Nevertheless, I feel compelled to share with you that I would not have had Allen do the repair if I had known that there was an $89 charge for the 10 minute diagnosis and then the $115 pump would be marked up 250% to $291. When backing the cost of the pump out of the 90 minute job cost we are at a $185/hr labor rate. These are practices akin to those of Aiello, that I avoid and warn people against. In all fairness, I cannot take issue and voice my displeasure to others without first sharing with you. Thus this email. Stay well and all the best to you and Mark, Bruce

Our family had an unfortunate failure with the Navien installed unit and Precision Mechanical…read moreresponded to our emergency call. The qualified technicians quickly identified the problem and interacted directly with the manufacturer for an eventual resolve. The highly-trained technicians were very professional and polite and helpful to the homeowner. The owner, Mark Strickland, inspected all the work once it was done and gave final directions regarding the unit. Any time a call has been made to Precision Mechanical, the response is quite immediate. Great company!!!

Fast reply and responsive action to our broken AC system. They provided an accurate diagnosis and…read morefair assessment of time and cost of repair. Juan (Owner) and Steven (technician) were both respectful, knowledgeable, and transparent. Is flexible when working with the customer on their unique situations. Issue was solved in under 24 hours and we are very satisfied with the results! Definitely recommend them :)

They responded to our inquiries very quickly even though we weren't a regular customer. We got 3…read morequotes within 48 hours. The owner came and explained each one, gave pros and cons for each, and then installed the system within the committed time period. The teams worked hard and stayed late to get the job done in one day. Good people who do a great job for a competitive price.

I reached out to American Heating about a furnace tuneup and service call. They scheduled me 2 days…read morelater and gave me a time window. The tech (Ken) showed up as expected and was very helpful. He was able to address the issue I was having and also tuned the furnace. It was installed a year and a half ago and it runs more smoothly now than it did new. I was extremely happy to have Ken work on my furnace and will be a repeat customer with American Heating!

They called me less then a week before my appointment for a tuneup as a new client to cancel. Told…read moreme they had a boiler replacement they were doing instead. They didn't have any availability to reschedule within a decent time frame (5weeks+) after having to wait that long for the original appointment.

My A/C needed work. Andy and another tech were here. They were on time, did an excellent job and…read moreresolved the issue. The cost of the work performed was more than reasonable. Been with Douglas Mechanical since 2014. Will continue to use them for my A/C and furnace. Great Job!

Our boiler went out on New Year's Day. I called Douglas Mechanical; they offered to come out…read moreimmediately but were upfront about what could and could not realistically be accomplished that day, and advised waiting until normal business hours to avoid unnecessary cost. I chose to wait until the next morning. They called me before they were even open to schedule the tech. He arrived that morning, diagnosed the problem, confirmed power to the failed component before replacing it, sourced the correct part locally, and had the system back online the same day. Two hours door-to-heat. No upsell, no pressure, reasonable cost, and very clear communication throughout. This is a professional operation that values doing the right thing over running the meter.

Andrew was immediately available and was at the house in under an hour after I posted my project…read more He is also a master plumber which came in handy as the issue we had was with a clogged drainage pipe for condensation. He was able to snake the line and all is well. Prices are reasonable, I'll definitely use him again.

Great service. I am a first-time customer and called on one of the hottest days of the year. They…read morehad a friendly technician out to my house in a couple of hours. He got my AC fired back up in no time at a very reasonable price. I would definitely use them again and recommend them to others.

Had a tricky project as I needed a new oil tank but the only access to my basement is through my…read morehouse. I have no idea how they got it down there with very narrow doors but they did! Really happy with the job they did including price. I don't write a lot of reviews but they were helpful in me finding Chiarillo's so I definitely wanted to help get the word out.

Recently had our Central Air system replaced. The workmanship was outstanding, and they left our…read morehome clean when the job was finished. The new system runs quietly, cools the house perfectly, and has made a huge difference in our comfort. It's clear they take pride in their work and care about customer satisfaction. Peter

My mother's condenser stopped working at worst possible time this summer. This company also…read moreinstalled my home air-conditioning system so I knew they were reliable and trustworthy. I was able to get them scheduled for a couple days out, on a Friday afternoon end of day no less, and the technician was able to diagnose and fix the unit within 10 minutes. Matt was very professional and explained everything. Appreciate the service from this company. Thank you.