Jack is a prince of a man and I look forward to doing business with him again. He has a beautiful…read morestore and he's a prince of a man. Thank you for helping my son and I with his watchband. So glad that you had the OEM screw part that we needed. You really made our day. Thank you for your generosity as well. See you soon Jack. Your store is beautiful and you're a beautiful guy too. Craig and CJ.

The service was great and fast, ring looked brand new Note…read morethat the Google Maps location is incorrect and it's around the corner- they were quick to respond after a call

Musti, Thank you…read moreagain for the beautiful diamond necklace you created for Sasha. The craftsmanship is exceptional, and the attention to detail is evident throughout the piece. I looked at it through a loop - perfectly done and polished. I'm excited to give it to her. Thank you again for creating something elegant and special. Paul

My wife was beside herself on our 5th Wedding Anniversary last night when I presented her with the…read morebracelet Musti created from my Grandmas 90+ year old engagement ring diamond. Two thumbs up. Musti is top shelf in the field. He's the competition. Highly recommended.

I bought a gold mono hoop for my guy, and about a year later, he accidentally (somehow) managed to…read morebend the clasp part that keeps it hooked. Brought it back to Moondance for repair, fully expecting to pay for it, and they ended up comping the service, which honestly made my week. And if/when he breaks this one too, sales-gem Muni has already shown me the next upgrade. I love going back to a store that treats people so nicely. Makes me want to spend more money at their store, which is either a wonderful or terrible thing, depending on my wallet.

I've been shopping at Moondance for about 20 years and have consistently been pleased with my…read morepurchases and experiences. In an environment where online shopping has thrived and small local businesses have suffered, Moondance is proof that in-person shopping experiences and relationships are more relevant than ever when done right! The staff have been there for years which in and of itself says something! I've highly valued their knowledge, serviceability, and willingness to go above and beyond for me. Moondance has become one of my primary go-to local jewelry boutiques for gifts at all price points -- whether it be gifts for myself or others.

Bought my wife's one-carat diamond ring more than ten years ago, appraised at $15K. It was snagging…read moreon clothing. Heist re-did the setting, saying, "Good thing you brought it in." A month or two later the diamond fell out and was lost. Ten years no problem. They "fix it" and now it's gone forever. There is more to this story but I'll just leave it there. Nice guy, but I'd shop elsewhere.

Thank you Sean for my beautiful diamond tennis necklace. My…read morehusband went to Sean to get me an anniversary gift and Sean picked the perfect piece. I was so impressed with my diamond tennis necklace!! Will be shopping at Heist Jewelry from now on!!!

I live out of state, so I make all of my orders online or over the phone. The customer service is…read moreexemplary, and the jewelry is always beautiful. I most recently needed a gift for a friend, and I was concerned about whether I'd ordered early enough to receive my order in time (my friend is moving, so we were facing a hard deadline). Everyone at the store was super helpful, and my order was received swiftly. (I paid a little extra for expedited shipping) They offered to send me pictures of different pieces to consider, so I'd know exactly what I was getting, and they helped me find the perfect gift in my price range. The quality of their jewelry is superb, and there's a ton to choose from. Ele and her team clearly love what they do, and it shows. They're friendly, knowledgeable, and helpful. Their positive energy can be felt in the jewelry as well. Customer for life over here!

My daughter loves the rose quartz designs and crystal chairs. They have a super nice staff. The…read moreselection of stones/crystals and jewelry is abundant. We have been visiting for years and always pick something up. The necklaces on the stones and sculptures are some details my daughter really enjoys

Unique LA Designs and Good Service…read more This is a great spot if you're looking for designs unique to Los Angeles and wish to support local artisans. It is 100% original pieces by artists whom the owner knows personally. Liz curates with care for both the artists and customers who frequent her store. I purchased something and wasn't totally satisfied with my purchase. The owner, Liz, went out of her way to resolve it! She puts careful thought and effort into her role as an ambassador on behalf of the artisans she represents.

TLDR: don't trust this place with your precious jewelry…read more I had a ring band repaired here last year and it went fine. No issues. Recently, on my second visit to Curated LA, I brought my antique wedding ring in to have it resized. It is a Victorian era ring (very old but well maintained). They said it would be ready in a few days. The next week I reached out to see if it was ready and they said that the prongs needed to be secured, which would cost an additional amount. I agreed and they said they were working on it that day. 3 days later I checked in to see if it was ready for pick up. She said they were still working on it and she'd contact me the following week. The following week she said they were still working on it. It was finally ready 2 weeks after I'd originally brought it in. She said it looked like new. When I picked it up we were heading out of town to evacuate the Palisades fire so I was in a rush, but quickly thereafter noticed the prongs looked misshapen and it was snagging on things. I was planning on bringing it back in when we got back to town. Before I had the chance to a small diamond fell out. I messaged Curated LA that a stone had fallen out and I was very upset - they had just adjusted the prongs (which I hadn't even brought the ring in for). I was told to bring the ring in to have them look at it. No apology. Also no apology for the delay on getting it back to me in the first place. When I voiced frustration she said that they do so many repairs each week she can't keep track, my ring wasn't in good condition, and that stones fall out all of the time - from new rings and vintage ones alike. Regardless, I am not bringing my ring back to Curated LA. It is not about the money (the repairs didn't cost much). They never offered to refund it or to replace the missing stone. I'm bringing it to a jeweler that has a workshop in house and does it themselves rather than outsourcing it. Don't trust your valued jewelry for repairs with this shop.

TL;DR - L'Oliphant sold us a FAKE men's wedding band that was listed as 14KT solid white gold (for…read more$1,000!). We found out AFTER our wedding that it was some alloy of iron and nickel covered in gold. When we went to the shop, BJ didn't take any responsibility. After my husband pressured her she did eventually refund us for the original amount. However, we still suffered losses paying for the ring authentication AND the increase in gold price from last year. Oh and now we know we had a FAKE ring in our wedding and all of the photos for the rest of our lives. You can see in my Yelp history that I normally avoid writing reviews like this, as I understand how bad reviews can impact certain businesses. I already know that the owner BJ is going to write and deny all of this but I feel that I'm truly doing the public a disservice by not saying anything because we got scammed. The only thing that would have prevented me from leaving this review is if she took FULL responsibility and went above and beyond to make it right. Clearly, we are all reading my review right now so she did NOT make it right or even take an inkling of responsibility. We were recommended L'Oliphant's services for custom engagement and wedding bands. The entire process took a few weeks in 2024. The process was not as smooth as I would have preferred - their receipt system is absolutely a mess, and we had to drive across town numerous times for appointments or to review designs in person. What really was the kicker - we purchased a men's white gold wedding band and we were assured it was solid gold. Priced at $1000. When we received it, it had an imperfection on it that we pointed out several times to BJ but she kept insisting that it was just an issue with the casting and refused to fix it. Anyways, we were sick and tired of driving all the way across town every week so we just accepted it and assumed we could polish out the imperfection later. Because how were we supposed to know? A few months after our wedding, we took a necklace to a different jeweler down the street for some work. Asked him if he could polish the imperfection on the ring. Immediately he knew it wasn't solid gold. Showed us on the microscope - the imperfection was actually a CHIP in the top layer of gold and there was some non gold metal underneath. He also did a scratch test for us to show that the metal underneath was not gold. I've attached a photo of the imperfection under the microscope and you can clearly see, it is not gold underneath. We called L'Oliphant to ask them, Christina picked up the phone and was very kind and assured us they would make it right but that we could take it to an independent coin shop that does gold scanning to be sure. We followed her recommendation and paid $50 for the written report. The gold shop scanned the ring right in front of us where the imperfection was and showed us that it had nickel and iron in it. No gold ring should have nickel or iron, and the shop owners actually told us that they wouldn't even buy that kind of ring because the gold layer on top is essentially worthless due to the alloy content inside. This gold shop is a highly reputable business with 500+ Yelp reviews and a 4.8 star rating - so we have no reason not to believe them. I've attached a video of the scan (sped up, as Yelp does not allow videos over 30s). When we brought the scan proof and ring back to L'Oliphant, BJ took zero responsibility and immediately denied everything, stating that "other jewelers have it out for us here" and that "some people put acid on their jewelry" and also that "the scanner may not have been calibrated correctly" so she needed to test it herself. She took out a literal magnet and showed us that it did not stick to the ring. Amazing. I asked if she had her scanner or even some microscope to look at it in store and she said no, that she'd have to take the ring and scan it within the next two weeks. My husband pushed her to refund us the original amount, which she did, but that was the BARE MINIMUM in making this right for us. BJ took the ring and told us she would test the ring HERSELF. This is the only test we've had without transparency where we won't be able to see the results with our eyes. To add insult to injury - she had one of her shop associates call us to tell us a week later that, miraculously, the ring is solid gold based on her tests. I already know she will respond to my review denying this - she can deny all she wants but we took the ring and had it verified by TWO independent sources and both sources confirmed it was not solid gold. The worst part was - the imperfection on the ring was already there the day we bought it. It never should have been sold to us like that, but I'm truly grateful it was there, as we probably would not have found out that the ring was fake until years later. I would not recommend doing business with L'Oliphant.

Have shopped at this store for many many years and things have gone down hill. Selection, quality,…read moreand most notably, customer service. Owner is quite grumpy and unpleasant.

I'm giving 5 stars because this store has amazing customer service and a great selection of…read moremerchandise. I stopped in yesterday with my friend. We were looking for bracelets and I have a very small wrist so it's hard to find ones that fit with out chains hanging down. The owner offered to take out links for me which was so nice and I may go back to get the bracelet that I loved. In addition, the Valentine's merch was so over the top cute that I wanted to buy everything from socks to chocolates and everything in between. Merchandise is all displayed very nicely and prices are very reasonable. I didn't snap any photos but I highly recommend this store if you need a great quality gift and you're on Montana Avenue!

This is a cute little shop on a corner of Montana Avenue. It has a small town vibe which I…read moreabsolutely love. The outside of the shop had a beautiful bed of flowers and a gorgeous window display decorated for the Fourth of July holiday. Such cute decorations to display in your own home! The inside of the store was surprisingly smaller than expected but that added to its charm. I just came here to browse this time but I did find some nice items that would make great gifts!

Couldn't recommend it enough! Not only do they have a great and beautiful inventory, but Bob was so…read morewonderful and helpful I felt like I could trust him with my life!! Would give 100 stars if I could.

I had a wonderful experience at Santa Monica Jewelry & Loan! Damien, the Assistant Manager, was…read moreincredibly professional, efficient, and gave me a much better price for my gold and silver than I expected. The entire staff is so friendly and welcoming. Highly recommend this shop if you're looking for a special piece of jewelry, or if you have nice jewelry sitting around that you never wear--why not turn it into cash? I will definitely be back!

Kathryn at the brilliant earth store was brilliant. Very attentive, and balanced helping us find…read morethe right ring with helping other customers. She sold us on brilliant earth, couldn't have had a better experience.

I had an extremely disappointing experience with Kathryn Aagesen at the Santa Monica location. My…read morefiancée and I had scheduled an appointment to view diamonds in person and were seriously prepared to purchase a ring worth approximately $13,000. This was our second appointment, and we expected the level of care and professionalism that should come with such an important purchase. Instead, Kathryn repeatedly referred to my fiancée by the wrong name in multiple follow-up emails, even after spending more than an hour with us in person. After the fourth incorrect email, I responded with the correct name and explained that the repeated mistake was disrespectful. My fiancée was copied on that message because she was understandably offended. Kathryn then replied only to me and omitted my fiancée from the response, which made the situation feel even more dismissive and deliberate. During the appointment, Kathryn also repeatedly emphasized the customer service survey and mentioned that she was not paid commission. That stood out for the wrong reasons. A positive customer experience should lead to a good survey response naturally; customers should not feel pressured about a survey while basic professionalism is lacking. Whether this was intentional or the result of a severe lack of attention to detail, the conduct was egregious and unacceptable. If a salesperson cannot correctly use a customer's name, include the appropriate person in an email, or handle a concern professionally, I cannot trust that a major ring purchase would be handled with the care and accuracy it requires. This experience caused us to lose confidence in the store, and I would strongly caution others before making an important purchase here.