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    Performance Medical Supply

    5.0 (1 review)
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    6 years ago

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    Patient Aids - Thank you too Patient Aids on Mapleleaf in Lexington, Kentucky!

    Patient Aids

    2.3(14 reviews)
    3.7 mi

    Their equipment is cheap. They provide NO customer service. Their web site lists no phone number,…read moreand they do not answer emails. Amazon had to refund me. BTW, the name of this company is PATIENT AID.

    DO NOT do business with these people!! They're scammers!! Their so called manager, Amber, is not to…read morebe trusted. . She told me she would give me a "discount" of $125 and a free service call to make sure that was it. I told her they were on Amazon for $79 and asked if she could price match and I would just stop by and get it--save the service call. She told me she paid more than that for them. I asked why she didn't just order from Amazon then. She said because then she couldn't get the manf warranty, which makes sense. He shows up. The remote was worn...the labels ripped and clearly NOT new. When I asked about the return policy, he called and she said there was none. I got out my card to pay and then I noticed the labels were worn and torn. Clearly not new. I told him I didn't mind paying the extra because I really needed one. I couldn't get up/down without it, but I at least wanted a new one with the warranty. She wanted to speak to me and was the rudest lady I have ever spoken to in a professional setting. She told me that's all they had and I could order from Amazon. It was still hooked up and I said fine. I'll pay, then when I get the new one, I'll return and if you don't accept, I'll file a claim with my bank. She literally calls the police on me. . They thought she was scum too. I feel sorry for the poor service guy who came. He was so nice. He doesn't deserve to work for such a terrible company. She wouldn't give me her boss's info or say if they were corporate or a franchise. That's fine. I'll find out on my own. I won't stop until I have her job--even if it means buying that building.

    Performance Medical Supply - medicalsupplies - Updated June 2026

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