Great people and excellent service . Another company National Seating and Mobility. Had my chair…read moredown 9 months and hadn't even ordered the parts Extreme came out and looked at my chair and had the parts and my chair fixed in 2 weeks they also installed transfer handles a feature i was told by National was not available. The last time it was down a year before National got it fixed . Extreme took me from hating this chair to loving it . THANK YOU EXTREME

We've used Extreme Mobility over the years for home health needs, however our most recent encounter…read morebrings me to leave this review. We purchased a new electric hospital bed and rails and not long after the purchase the bed rails started giving us issues. We called in and they sent Donnie in for a service call. They collected the fee for the service call, however Donnie the technician couldn't fully repair he rails due to COVID and them not having access to the new part. To buy some time, he said he placed the order but he temporarily rigged the rails up so we could at least use them until the new part came in. Mind you, the rails started giving us trouble within the first month of them being new and installed so they should have a warranty on them to be replaced. Donnie said he would reach back out to us once the new rails came in which was 3/29/21. His temporary fix caused a huge noise to happen every time we put the head of the bed up and down, and the bar was broken but other than that they worked okay temporarily. This was a band aide. Still never being fully fixed. Again, we paid a service charge at this time. We wait, and wait for Donnie to contact us as he said he would when the new rails came in but we have never gotten a follow up from him. With COVID happening we were trying to be patient and hoped he would keep his word. We didn't call in because the temporary fix was working until recently until a few days ago (6/22) and a side of one of the rails popped out. I had to uninstall them by myself because if I didn't they were going to break the electric component of the hospital bed. I contact Extreme Mobility to ask for a follow up from Donnie about the part he ordered. He no longer works there, and they sent a new technician out. In Donnie's notes he wrote he came and fixed the part and closed the order. NOT TRUE! Per a conversation with Kim, office manager they are not willing to fix the bed correctly due to Donnie not doing his part, and they want us to pay another service charge and completely ignore the fact that Donnie never fixed the bed correctly to begin with. They blame us for not following up but they are the business who said they would follow up with us. The new technician (didn't get his name) that came on 6/8/22 made a comment that they have spent a lot of time cleaning up Donnie's mistakes or jobs that were left incomplete, however Kim denies that's the truth. Either way, the bed never got fully fixed, we paid ANOTHER SERVICE CHARGE TODAY for nothing and the owner and Kim have said we are the ones responsible for reaching back out to the company to receive an update on the new rails Donnie said he ordered, but they were on back order due to COVID. Absolutely no accountability and a waste of time and money. We were lifelong customers but we will never do business again due to the shady practices and service we received. In the end, they didn't care to make it right with the customer. They said it was our fault because a year had passed even when Donnie didn't keep his word. They only cared to collect another $60 service fee for a job we already paid for and never received complete service on. What a disappointment. I encourage you to go elsewhere because this company will not make their wrongs right and they deflect it onto the customer. I hope that $60 was worth it. Word of mouth goes along way.

Very professional staff. Knowledgeable and friendly. The billing lady is a plant collector and…read morehad some interesting plants. we talked about them. Appreciated her kindness and giving me time of day. Waiting was not long at all.

These folks were so very thoughtful. Took my Mom's walker to them to be fixed ( as suggested by…read moreGrogan's). Performance Medical Supply isn't set up to manage this kind of repair but they went a step farther.... they found a bicycle shop in town that have the brake parts to do the repair. I have never had any company go to that much trouble for me. Thank you Kristi Carter and crew - you are awesome !

Their equipment is cheap. They provide NO customer service. Their web site lists no phone number,…read moreand they do not answer emails. Amazon had to refund me. BTW, the name of this company is PATIENT AID.

DO NOT do business with these people!! They're scammers!! Their so called manager, Amber, is not to…read morebe trusted. . She told me she would give me a "discount" of $125 and a free service call to make sure that was it. I told her they were on Amazon for $79 and asked if she could price match and I would just stop by and get it--save the service call. She told me she paid more than that for them. I asked why she didn't just order from Amazon then. She said because then she couldn't get the manf warranty, which makes sense. He shows up. The remote was worn...the labels ripped and clearly NOT new. When I asked about the return policy, he called and she said there was none. I got out my card to pay and then I noticed the labels were worn and torn. Clearly not new. I told him I didn't mind paying the extra because I really needed one. I couldn't get up/down without it, but I at least wanted a new one with the warranty. She wanted to speak to me and was the rudest lady I have ever spoken to in a professional setting. She told me that's all they had and I could order from Amazon. It was still hooked up and I said fine. I'll pay, then when I get the new one, I'll return and if you don't accept, I'll file a claim with my bank. She literally calls the police on me. . They thought she was scum too. I feel sorry for the poor service guy who came. He was so nice. He doesn't deserve to work for such a terrible company. She wouldn't give me her boss's info or say if they were corporate or a franchise. That's fine. I'll find out on my own. I won't stop until I have her job--even if it means buying that building.

Very patient staff took time with me today trying to get just the right fit for my medical needs…read more I would recommend them if you are asked what DME you would like to use or if you have a choice I would highly recommend them based on my experience today. Ask for them with your next durable medical equipment need!

Prices are extremely cheap and the medical supplys are top notch, but the customer service here is…read moreterrible. No one asked if i need help carrying my device or offered to put it in my car for me. Also the front desk seemed unaware that i had something on hold. When i came they thought i had already picked up my items as well and i had to wait around till they sorted everthing out.