1. Performance Roofing and Siding

    1. Performance Roofing and Siding

    0

    Grand Rapids, MI

    Performance Roofing and Siding

    5.0 (1 review)
    Open Open 24 hours

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    9 months ago

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    Weatherhead & Sons

    Weatherhead & Sons

    3.5
    (11 reviews)

    Roofing: We received a great price . This business has been around for over 30 years with the…read moresame family, which gave us piece of mind. Will was great at explaining the process and with communication. The installers were here early actually and finished the job in the allotted time. They worked hard snd cleaned the area to our satisfaction after the roof was installed. I would recommend them for roofing or any project

    We contacted Weatherhead and Son's to get some window's replaced. They told us up front that it…read morewould be about 3 months due to all the work they had. This would have put the time frame around late September. In the meantime they demanded the down payment right away and it was paid to them. September came and went and they had not contacted me. I placed several calls and they told me I would have to talk to Jake. After several calls Jake never called. October came and went as I tried contacting them again. It was the same story with the same result. Only when I demanded my down payment back that I got a call. He told me that the new time frame would be within the first two weeks of November. Well...Same story, same results. They are not calling me back and I fear that we are going into winter where the job cannot be done. I am to the point of calling the BBB as well as Kent County if I cannot get my down payment back. This is fraud if they insist on keeping my money for services never rendered. I am so through with them.

    The Brothers that just do Gutters

    The Brothers that just do Gutters

    4.5
    (10 reviews)

    Very easy to work with and do a great job! Recommend them to anyone who needs gutter cleaning.read more

    I really wanted to have a great experience with Brothers Gutters because the company came highly…read morerecommended and the color/options they offered looked great. The actual install time was impressive -- a two-man crew completed my 288 feet of gutters in one day, which I appreciated. Unfortunately, the overall experience left me frustrated. From the beginning, communication was inconsistent. My sales rep was late to the estimate appointment with the schedule that kept getting pushed back. While he did offer a discount for the inconvenience, the pricing was still higher than other quotes I received, but I chose this company because I trusted the professionalism and quality they advertised. The finished product had several details that felt rushed or poorly thought out. Some downspouts looked awkward and out of place, extending over sidewalks or into flower beds in ways that didn't seem properly planned. To the crew's credit, when I pointed issues out they did make adjustments, but I felt like I had to constantly micromanage the project to get things corrected instead of things being done right the first time. One of my biggest frustrations was the lack of communication during the install. Decisions were made on parts of the project that were never discussed with me beforehand. I did speak with the sales rep afterward about my concerns, but getting clear answers and resolutions felt like pulling teeth. There also was never any final walkthrough after completion. I found metal scraps and debris throughout my driveway and yard afterward, which was disappointing and could have caused damage or injury if I hadn't cleaned it up myself with a magnet. Overall, the gutters function, and there were parts of the experience that were positive, but for the price paid and the reputation of the company, I expected much better communication, attention to detail, and professionalism from start to finish.

    Performance Roofing and Siding - roofing - Updated July 2026

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