I received a call saying I could pick up my contacts. I called to verify that this was true. Was…read moretold to come in anytime to pick them up. I drove an hour to get there. They said I needed an appointment. The receptionist gave me a very sarcastic "sorry" for the confusion. There was absolutely zero accountability for their mistake, I'll never go back.

A great place for eyeglass repair. My eyeglass temple piece broke, the cost to replace was over…read more$300, but Richard Homeier fixed them the very next day (a day he was normally closed) for a very reasonable price. I was very impressed by his willingness to come in on a day off to fix one pair of glasses. He had my temple piece in his inventory and installed it in minutes. AND he was a really nice guy!

Wonderful staff who are very attentive and listen to your concerns and needs. They treat you as a…read morehuman with care and compassion and not just a patient with a file number.

Amazing care, I recommend Dr.Tanner to everyone in need of a great eye Dr. Fast and thorough and a…read moregreat staff.

Awesome, friendly, knowledgable :)…read more With my eye condition I'm a bit finicky on Optometrists, but these guys knew how to handle it, and handle it well. Abundantly friendly staff, and they knew how to handle VSP Vision Insurance like they owned that company :) In short, am definitely coming back!

At the end of June, I brought a glasses Rx that I got somewhere else to Osius because they sell…read moreSilhouette glasses and I really love my Sihouettes. However, they were too expensive even after insurance and I was crushed. I was running out of time to use my insurance benefits due to a job change so I didn't really have a lot of options. So I looked around and one of the associates (I forget her name but she was younger, bubbly, and really friendly; this review would be a lot different if I'd only dealt with her) suggested frames that she said were like generic Sihouettes. I found a pair I liked and waited for 3 weeks for them to come in. Once they finally came in, I took time out of my busy schedule to go in with my spouse, pick the glasses up, and have them adjusted. The associate I liked wasn't in and we dealt with an older woman who had a very stern and unfriendly disposition that I later learned is named Suzie. She didn't direct us to a fitting table or even a chair. She was helping other people and we just stood by the door because we weren't sure what to do. We stood around awkwardly for a while and then she had me try them on, said she saw some ways they needed to be adjusted and then went to do that. However, it turns out the set of frames I picked out are basically unadjustable and I need a lot of adjustments to my glasses to make them fit comfortably. Obviously, they weren't going to work. I was devastated because they were already my second choice and they took longer to come in than I've usually had to wait since I started wearing glasses. Suzie talked us into trying them at home for a few days but they didn't work so I ended up having to go back in and get another pair on a very tight schedule in order not to miss their 30 day replacement clause since it took so very long for them to come in, in the first place. I settled on a pair of wire frame normal glasses in a similar colour that I didn't hate and so we got them replaced. And then it took 4 (FOUR!) weeks for them to come in. Those glasses came to me with a manufacturing flaw, which I didn't notice for a week or so, and we dealt with Suzie again. Despite complaining to the manager last time about how she just left us by the door, she didn't do anything different this time. She fitted me standing, again, and we weren't directed to a fitting table or chair, again, even though I use a cane. When I noticed the flaw on the glasses, we went back again because I also needed further adjustments. I showed the frames to Suzie, asking about the flaw, and she said she'd "take them into the bright light" to look. Again, we weren't directed to a fitting table or anything. We waited and waited for what felt like forever. And then she came back and she'd scratched off the finish from part of the frame, totally missing the flaw, saying she "tried to fix it" but she made it worse because now the base frame color, which was a stark contract to the one I picked, was so visible. So then we had to contact the manager again and complain about their employee damaging my new glasses and also how there was a flaw to begin with. They eventually agreed to a free replacement and didn't make me use the warranty. It took another 4 weeks to come in and it only came in that "fast" because we asked the manager about it, who called the company to ask what the issue was. I didn't go back to get them fitted there once they came in and went somewhere else because dealing with Suzie was such an awful experience. Since then, my lenses have chipped but I don't think I'll be doing anything about it because I'm just so over dealing with this eye clinic.

I posted this review on Google, and sharing here as well. Great doctors, horrible management. I'd…read moreleave zero stars if that was possible. In summary, the practice is BADLY managed. It has excellent docs IF and WHEN you can get an appointment to see one. The existing docs are tied up in more financially lucrative surgeries rather than maintaining a balance between surgery and eye exams for patients, despite having four locations in northern Colorado. I read the reviews and the management responds to bad reviews by leaving a note and asking reviewers to call the main phone number, which I am guessing is pretty useless but makes them look responsive to negative reviews. My family of five has been patients of this practice for over 20 years. However, the ability to schedule actual eye appointments in the past two years has gone down to almost zero. I had been seeing Dr. Mayer after my cataract surgery in 2021 and 2022, but last year, I experienced the beginnings of a macular hole in my right eye and could not get an appointment with him within six months. I was referred to a retinal specialist, Dr. Korotkin, who said my macular issue wasn't severe enough (October 2024) and dismissed me when I said I needed a new eyeglass prescription because "he didn't do that", like it was beneath him to spend another minute or two addressing or even empathizing with my concerns. I wasn't able to get an eye appointment with Dr. Mayer until March 2025 (they tried to put me off until May), and he immediately noticed that I actually had a severe macular hole. I then scheduled a visit with Dr. Gange (never going back to Korotkin), who I was able to see within a week, and had eye surgery within a week. Dr. Mayer suggested that I schedule an eye exam with whomever was available, so as I still needed a new pair of eyeglasses, I scheduled an eye exam with Dr. Poznic for August. I got a voicemail on Tuesday June 10th that he was not available that day but there were plenty of appointments the following week. I called later in the afternoon and the earliest I could get in would be October. So despite having 23 doctors on staff, there is not a single doctor who could give an eye exam at any of the four locations before October. I tried to leave voicemail for the person who canceled my appointment, but her voicemail said it might take five days for her to return my call, and directed me to NOT call back and leave multiple voicemails. It's unconscionable to cancel existing appointments and not immediately reschedule, then follow up with the patients who lost their spots. They should be prioritized on a waitlist, but none was available. In short, I have a follow-up for my macular hole repair in July but I will not be returning to the practice for any other services.

Inconsistent, unprofessional, oddly expensive. Since this involves something as important as…read moresight, I highly recommend getting eye exams elsewhere. There are much better options who do not try to cycle through as many patients as possible to generate revenue. In my opinion, their priority is making a buck; not improving your eyesight and eye health

Streamlined check in, great doctor, wonderful experience!…read moreDefinitely will return and recommend to others.

I helped my buddy drive from Port St Lucie to Fort Collins. Last day of the trip the nose piece…read morebroke off my glasses. Eyecare Associates was the closest to his apartment. Even though I wasn't a patient or customer they helped me out. Replaced the broken nose pieces, checked to see if they fit right and didn't charge me. Thank you Eye Associates!

My husband and I are both patient here for the last couple of years. Dr. Eland is a very…read moreexperienced and kind optometrist, and his staff are also very nice. The lady that works at the front desk is extremely nice and accommodating when you have changes to your schedule or questions. Dr. Eland it's especially homework from me for not trying to push too hard towards the glasses/contacts that they sell as opposed to filling prescriptions elsewhere. This is not a thing I would've thought of except for the last optometrist I went to before Berthoud Vision was all about the upsell, and not so much about my actual vision. The office is also newer, and the location is quiet .

My driver's license is about to expire at the end of the month, and since I'm now over 80, the DMV…read morewants proof that my eyesight meets Colorado standards. The exam I had from an ophthalmologist in Aurora last year doesn't meet the "within six months" requirement; and, since I'm not fond of driving on I-25 (especially in the Denver area), I wanted to find someone closer to home. Long story short: I won't be driving to Aurora anymore. Dr. Pratt and his staff are amazing. Everyone is friendly, courteous, flexible, and professional. Dr. Pratt's "bedside manner" is particularly outstanding. He took time to ask questions; didn't rush the examination; and explained each procedure before starting it. He also gave me an option to "cut [him] off" if I was "bored or not interested." That didn't happen! When he showed me the images of the inside of my eyes and clearly explained the "why" of things, it was FASCINATING.

I walked away from another office because that doctor has been telling me there's nothing wrong…read morewith my eyesight, except "dry eyes". I could not accept this since I l know my eyesight has been getting worse. The Doctor at Van's Eyecare conducted ALL the tests. He was very thorough instead of a 5 minute check at the end to inform me that dry eyes are my problem! I KNOW I walked away with a diagnosis and APPROPRIATE treatment instead of eyedrops! I HIGHLY RECOMMEND VAN's EYECARE!!!! I AM VERY GRATEFU!!!!

Visiting from out of town with a pair of older glasses that didn't fit right. They were happy to…read morefix them for and I am leaving this comment in gratitude. Great selection of frames with designs

I got my glasses from here. They are professional and I am happy with the service!…read moreRecommend for your eye check and glasses purchase!

Went here for my first eye exam in 25 years. They were so great at explaining everything and helped…read moreme pick out the perfect glasses. I will definitely be going back!

Negative 200 stars is still too many for this scummy practice…read more We have asked them to lose our phone numbers and our physical address and stop sending all kinds of junk to all of those. I have now asked a total of seven times, and they sent yet another postcard, received today. My last call, I got some tool at the front desk, who had an attitude and no intention to help and who hung up on me at the end of the call.... I definitely was assertive (bc they seem to refuse to leave us alone), but definitely was not rude nor did I use any sort of bad language. My take on this is..... They know are a horrible company and yet they keep doing all the stuff that makes people angry at them. Do yourself a favor and never set a foot in their door.... if you do, you will regret it for a long, long time. I am still not rid of them, and I am considering reporting them to the FCC as well as the attorney general.

I needed to have my eyes re-examined by Dr. Hulme. When I called to schedule an appointment, I had…read morethe misfortune of speaking with the office manager, Nikki. I explained why I thought I needed a recheck, but she responded with a horrible, condescending attitude. I was shocked by what she said and how she said it. Ultimately, I had LensCrafters fill my prescription because I wanted a different frame than what was available at the office. Since I was unhappy with the prescription, not the glasses themselves, I decided to return to Dr. Hulme, who performed my initial examination for his thoughts. Nikki, gave me every reason not to return. Her absolutely poor attitude toward me as a customer was completely uncalled for. She argued with me as to why I can't focus or read with my current prescription lenses and told me to go back to LensCrafters if I wasn't happy. After much back and forth, she ended the call by hanging up on me. I will not be returning to Dr. Hulme's practice and will tell anyone I can to do the same. I hope this helps with your decision-making in choosing an eye doctor. I was and am completely disappointed with this practice. I will continue to use another optometrist from now on. It's not a good look to have so many 1 star reviews. Keep that in mind.

I was exploring contacts to replace current eye glasses. I was encouraged to hear about Associates…read morein Family Eyecare close by me here in Loveland. I was impressed right away just walking. I appreciated the positive attitudes of all the employees. Sonya and Cindy greet you at the front desk and it's refreshing to be around people that enjoy their job. The office space is spacious, clean and relaxing. Julio was very helpful in sharing contact options and helping me understand this new approach. Dr. Atencio was very thorough and got me started with samples in no time. I appreciate this group and highly recommend them and the excellent experience. Tom Hewson Long time Loveland Resident. Support Local!

I wanted to share my experience because there were some positives, but also some interactions that…read morewere very frustrating. I want to recognize the optometric technician or assistant who completed the initial testing before the doctor visit. I do not remember her name, but she was very kind, patient, and helpful throughout the process. She made the initial part of the visit a positive experience. The optometrist herself was professional. She listened to my concerns regarding my son's ongoing vision issues, and when she realized he was having difficulty completing certain parts of the exam because his eyes were watering severely, she recommended that he see a specialist for further evaluation. I appreciated her honesty and willingness to recognize when additional expertise was needed. However, my experience with the front desk and optical department was disappointing. I was contacted by the office prior to the appointment and was asked whether we had medical insurance. I explained that we only had vision insurance. When we arrived, I was asked the same question several additional times. I had already provided the answer over the phone and again in person, so I did not understand why the question continued to be repeated, as if medical insurance would appear out of thin air since she kept bringing it up. It made me uncomfortable, especially since the discussion happened around other people in the lobby area. Just ignorant and loud. If additional information was needed, it could have been handled more discreetly and professionally. The front desk representative needs additional training on communication, customer service, and professional decorum. I was also given different estimates regarding possible costs, which was confusing since it came from the front desk representative who was not conducting the exam. I understand that costs can vary depending on what services are needed, but the communication could have been clearer. The optometrist handled this part appropriately later in the appointment by explaining the situation based on what she was able to evaluate. After the appointment, I was directed to the optical department. I explained that I was only interested in seeing basic frame options and that I was not looking for anything extravagant. We reviewed the vision benefit allowance, but afterward I was shown frames that cost nearly $300. I did not understand the purpose of reviewing my benefit and my needs only to be directed toward options that were far outside that range. I would have preferred being shown options that matched the stated benefit and my request for something basic. I ultimately requested the prescription so I could look elsewhere for frames. I appreciate the optometrist's recommendation for further evaluation, but based on my overall experience with the front desk and optical department, I will not be returning.