Initially we went to Peri-Peri Charcoal chicken in SM Southmall Christmas Day 2023, and to celebrate my daughter's birthday! Though the restaurant is not perfect, we truly enjoyed the customer service and how fast the service was. We had our food in minutes! The server also was very accommodating and even assisted my daughter in taking advantage of a free Supercard, birthday treat (which consists of one chicken meal and their famous dips and side of french fries), and was very nice to instruct her on how to claim her free pizza at Shakey's! The food was amazing and we truly enjoyed the chicken and the dips! It was a very enjoyable and one-of-a kind dining experience, indeed! Then just last Sunday, we went to Peri-Peri Charcoal in Festival Mall, Alabang, right after worship service, for lunch and for my son's birthday, expecting the SAME LEVEL OF SERVICE, with what we experienced in Peri-Peri Charcoal SM Southmall. We went in the restaurant, with dirty tables from previous customers, and the restaurant staff doesn't even bother one bit even if they already saw us. We thought maybe they're just busy since it's a Sunday and so we let it pass. Minutes passed but they're still not entertaining us. It feels as if we're not there. If my daughter did not ask for a menu from the staff, we will not start the process of ordering our food! The server just gave us the menu by just tossing it loudly on our tables as if she's mad or we are just a waste of time for them. It's very rude and unprofessional! My daughter also asked for one of tables to be cleaned but they just said that they're understaffed and the person who will clean the table is still not available! What??!! We let it pass since we just came from our worship service and the Pastor preached something about patience! So we just transferred to a "clean" table. It doesn't look clean and definitely doesn't smell clean. It still smell of the food from the previous customer who ate there minus the used plates and the food. They don't sanitize the table after removing the previous customer's plates and utensils. We waited for more than an hour for our food and finally, was served with it, BUT it was not our food! It's the next table's order. Good thing my daughter, who is already starving, did not eat the garlic bread or else it could have been worse! The food was served in a "carinderia" manner. The server did not even include the dips for the chicken, they only told us that it's "self-service"! One of our plates is dirty with still a trace of spaghetti on one of them! Disgusting! One of the pitcher of water on the other table has something floating on it! We saw it with our own eyes, and we want to throw up right then and there! In general, the experience at Peri-Peri Charcoal Chicken Festival Mall is VERY FRUSTRATING, IT'S FILTHY and SUCH A WASTE OF MONEY! Your product is food and you should follow strict guidelines when it comes to food handling and service or else you will all lose your customers. Remember, without us, your customers, your diners, you will all not have a business. Please take care of your customers. We are paying for good food and good service to spend time with our families and enjoy a meal. WE DON'T DESERVE THIS KIND OF SERVICE! You can all do better than this! read more