Dave is an asset to YVR Skylynx! Very organized and calm in handling all the inquiries and demands…read moreof the customers around him. Thank you for amazing care and service.

What a great way to travel between Vancouver and Whistler…read more Economic, comfortable and prompt. I would definitely use them next time I go to Canada

Amazing service from Vancouver to Whistler. Our driver John was so friendly and prompt. He showed…read moreus multiple cool spots along the drive and gave us some amazing recommendations for both Whistler and Vancouver 10/10 recommend!

I booked my airport ride to a downtown hotel few days ago, with one stop on the way. The driver…read more(Rick) was on time, professional and friendly. I enjoyed the ride. The vehicle was clean and comfortable. The owner was extremely responsive which was important to me, as my booking was last minute. The driver was wearing mask the whole time and there was a plexiglass between driver and passenger. Will use them again in the future. I will recommend them to anyone looking for car service.

I'm surprised how many negative reviews Quick Shuttle received on yelp. My first experience with…read moreQuick Shuttle was the most pleasant and smooth experience with a coach bus crossing the border to the states i've ever had. My friend and I used them in December to go from Vancouver to Seattle. The meeting place was across waterfront center in Vancouver but the bus didn't show up at 8:40am when the bus was scheduled to come. Instead the driver himself came over and escorted us to the bus where he parked it half a block away. He came over exactly at 8:40am as scheduled. As for the bus itself, the bus had things you'd typically see on coach busses. USB ports and wall outlets for charging things and reading lights. The seats were very comfortable with ample leg room. They were comfy as they were leather seats. You can easily recline the seats for sleeping. Nobody was behind my seat so I reclined a bit as I took a nap on the smooth bus ride. At least, smooth as you can get on a bus on the road which was a little bumpy at times. I like how the seats were not assigned and you don't have to pay extra just to sit near the front (im looking at you flixbus!) Our driver was great. I want to give a shout out to Samuel L., who was our driver for our trip. Super nice and approachable driver. He laid out the bus rules in a friendly manner and helped out as much as he could regarding the US declaration forms. On the morning the bus trip to Seattle was scheduled, I received a text message from Samuel thanking me for choosing quick shuttle and he introduced himself. He also said to bring a jacket in case the AC is too cold. We were given a tracking link to track the bus. After the bus left, we received another text message thanking us for coming and being great passengers. Samuel left his phone number and invited us to give him any feedback or any questions we may have via text. He's pretty talented as he spoke multiple languages, with english, french, spanish, and a european language i can't quite pinpoint. He was cracking a couple jokes here and there which made some of the passengers chuckle. They were mostly dad jokes lol. He even asked random people that with suitcases on the street near the bus if they were going to board to go seattle as a joke i think, haha. Samuel went above and beyond by providing US declaration forms in many different languages like Chinese and Vietnamese and was easily approachable if we needed any questions (sometimes the drivers only provide english forms) He was pretty efficient in getting the suitcases unloaded and reloaded at the border. He warned us multiple times that the US border is very strict on claiming foods and asked each passenger if they brought any food. He reminded passengers a couple times that the bus is a quiet bus and to only talk at the back part of the bus which i appreciate. Getting on the bus was smooth. You didn't need to present anything. The only thing needed to get on the bus was to verbally confirm your name and last four digits of your phone number. Samuel did a role call for all the passengers. When one passenger was almost late for the bus, he didn't just leave. He personally called the passenger to come aboard to see where he was. I wanted to tip him some cash for being a great driver but he did not accept it and said that my presence as being a pleasant passengers was enough. (He's so darn genuine!) If some passengers didn't bring a pen to fill out a declaration form, he provided a couple of pens for us to borrow. He even offered cookies and candy as a token of his appreciation for choosing quick shuttle. The bus arrived on time and made it to our destination on time, and I felt safe the entire time because our driver didn't speed and drove like a normal, sane person. I highly recommend quick shuttle at least for the trip from vancouver to seattle. If you get samuel as your driver, you're in great hands! If you don't believe me, look at the dozens of positive google reviews on quick shuttle mentioning Samuel lol. 5 huge stars out of 5 for Quick shuttle. I'd give it 6 stars if i could! Edit: I went on quick shuttle again a few days later and it was a much more standard bus ride (no free treats, text messages, or very friendly driver) but I still had a good experience on the trip to Seattle.

This was the perfect option to get my mother from SeaTac Airport to Vancouver. Picked her up right…read morewhere she got her luggage and dropped her off five minutes from us. We were able to jump back on very conveniently from cruise port and head back to Seattle. Bus was clean and driver was extremely friendly. Most bad reviews tended to deal will commute time. Your on a bus that needs to make stops and stop at border....Its going to take more time than a car. This was a lifesaver.

Excellent service, on time. Ricky the owner listen what do…read moreyou need, and provide that. Thanks your wonderful service

Arrived early, courteous and professional. Gave us peace of mind for getting to the airport very…read moreearly in the morning.

Coming from a city that has few mass transit options, I truly appreciate the Sky Train. Visiting…read moreVancouver for the first time, and we quickly learned how to get around the city using the Sky Train. The kiosks were easy to use to purchase our tickets. The day pass is an excellent value and we definitely got our money's worth as we traveled all over the city. The maps on the trains helped us plan our stops. The trains and stations are clean! One of the members of our group uses a walker, and each station featured a gate and elevator that made it very easy for a disabled person to use this public transportation.

Good connection getting from A to B connecting you with DT and Expo line…read more Very slow, lots of stops. Speed throttled on off peak hours. Very limited cellular service between Gateway and Waterfront No WiFi unlike new trains on Expo line Air Condition weak and does not work at all in summer. It is a sweat box. Price triples for airport departures

Sherry was great to be on board today! Did her own tour stories! No voice recordings...Best so…read morefar! Yesterday was not so good- that bus dropped us off at 4:30 on a stop and it was supposed to go on until at least 6pm. We had to wait for another bus- very disappointing!!

Extremely disappointing customer service experience…read more We went to the Big Bus Tours ticket counter by the waterfront in Vancouver because we thought we needed to purchase tickets there in order to do the Grouse Grind hike. We were unaware that we did not actually need to purchase these tickets. We told the employee that we wanted to do the Grouse Grind hike and he sold us tickets to Grouse Mountain. I asked him if the shuttle was free because I remembered it being free and he told me that it was included in the price of the ticket. Based on that conversation we purchased the tickets. We were charged $186 for two people. The amount sounded quite high to me so I looked it up afterward to make sure the price was correct. That's when I discovered that we did not actually need these tickets. The shuttle was free and we only needed a $20-per-person gondola ticket to come down. We immediately returned to the counter and asked for a refund but were refused and told to contact customer service. We were never told that the tickets were non-refundable. I contacted customer service as soon as we returned home from our vacation. I was then told that I should have contacted them the same day despite nobody at the ticket counter telling us this. I was also told their system showed that the tickets had been scanned. We did not scan or use them. We still have them in our Apple Wallet and had separately purchased the gondola tickets we actually needed to come down. I even offered to provide proof of that purchase. What was most frustrating was how the customer service representative handled the situation. Rather than acknowledging that there could have been a misunderstanding I was repeatedly told that their employees are very good at their jobs and know what they are doing. This made me feel like my account of the conversation was being dismissed and that I was being treated as though I was lying. I have now had to dispute the $186 charge with my credit card company because Big Bus Tours refused to resolve the issue. Being told the shuttle was included when it was actually free and then refusing to refund the unused tickets felt like a serious misrepresentation and was borderline fraudulent.

A great service - it's nice knowing I can get right from Abbotsford to the Skytrain station at such…read morean affordable rate. They're clean and reliable busses.

Made a reservation with Reliable Bus from Abbotsford Airport to Vancouver after a Google search…read more Not a lot of flights here and our flight from Toronto landed at 9:20 as scheduled. The bus is scheduled to pick up here at 10:30. Not a good plan. I can understand that you want to leave room for flight delays but they don't happen often. Seven of us waited in the scorching sun for more than an hour. The airport was emptied and we still waited. They should really think about examining their schedules. The ride was fine and efficient. You can do better finding another shuttle/bus/taxi into Vancouver so keep searching.

Great bus that takes you from downtown Vancouver to Whistler village. It's only $44 round trip…read morewhich I think is a pretty good deal. Just make sure that you arrive at the bus location at least 10 minutes before because if you don't arrive on time the bus will leave without you.

I took a round trip on 2/24. No problem during the morning ride from Vancouver downtown to…read moreWhistler village. 4 pm ride back to Vancouver was simply not safe. Most of the way, the driver was at least 10 to 20 km over the speed limit on a winding, wet road and as a passenger, I did not feel safe at all. I don't know whether the driver was under pressure to be on time by the company or this was a case of one reckless bus driver. I emailed the company with my feedback, but have not heard back. I don't plan on using this service in the future.

By far the worst customer service I have ever experienced. Talked over me, was rude, yelled at me…read moreand eventually hung up on me. All because I was taking too long asking for clarification as none of my questions were being answered properly. Absolutely deplorable, steer far clear of this company.

Not recommended, poor service, no show, not willing to give refund…read more We are a group of 12 seniors from HK, USA and Canada joining Alaska Cruise (5-12/6).On 6/6 my friend shirley booked with Robert of vancouver minibus by phone for airport transfer by van from cruise terminal at 9:15am 12/6. Robert needed credit card prepayment of each cad 17.5 to confirm the reservation. We were instructed to call him again to get the driver's phone no. when we were ready to board at ground transportation. We did so even earlier than 9;15 and there was James on the phone. He didn't tell us exactly how to meet the driver or attendant. Several calls were made for clarification of meeting point and he hung up the calls many times without telling us driver's phone no or where to meet. Even the lady staff of Bay C Shuttle offered help to talk to James on phone, still he didn't directly response, again he hung up. Since our flight were at 12 noon, Shirley called again to cancel it by 10am. James quickly hung up the phone. 3 days later, we called again to ask for refund of cad 210 because of no show. The guy on phone replied that " I remembered the case and you people did not understand english and did not follow my instruction " Then hung up immediately. When I wanted to talk more ,was being switched to answering machine. Then email asking refund was sent to company 2 email address, still no reply. How can such poor practice can be happened in a so high reputation of tourist city ? Blame customer for fault !!!

Very easy meet up at the airport. On time and our driver was very professional. He helped with our…read moreluggage which there was a lot of. Car was spotless and bottled water was waiting for us. I would use them again without any hesitation.

The customer service and the drivers were amazing! They were on time and efficient.read more