Visited the Carlisle Pike location in Mechanicsburg last Thursday with my wife for bloodwork that…read morewas ordered by our doctor. I was told they needed my debit card for charges that may not be covered by my insurance. When I left the location I checked and they had charged my card already. I called my bank to dispute that charge. Monday they charged my card again, I had to call the bank again over this unauthorized charge and had to have my card cancelled. This morning they tried to charge my card again without authorization. I will never do business with Quest again and my advice is to never provide them with your debit or credit card. I called their billing department and was told that they don't see the charges for about a week. Totally shady business practices!

I went to the appointment, after having fasted for 8 hours. They had the wrong test. Called my…read moreprovider, they re-faxed the orders. THERE IS ABSOLUTELY NO WAY TO CALL THIS FACILITY TO FIND OUT IF THEY HAVE THE RIGHT ORDER. I don't want to have to fast again, only to have no order or the wrong order. There is no way this facility lets you check. Terrible.

Every time I come here there are less and less staff and longer and longer waiting times…read more 3 hours is the average to get a physical. 3 hours !! That is completely unacceptable.

my visit at this Concentra facility was five stars. Courteous and professionalism and Dr. O'Neill…read moredid not rush with me. He took his time. The physicians assistant knew her job and did it very well. I understand they get busy for sure, but they still offer quality Care. The front desk is a very important part of any medical facility, I was office manager for over 25 years. A personable greeting is extremely important as it relates to how the rest of the office functions. Thank you for my wonderful visit. Elizabeth S

Do NOT let your Penn State doctors send you here for lab work - they know it is out of network for…read morepatients (despite the PSU doctors themselves being in-network) and you WILL receive a bill for close to $1,000... Instead of the $30 that any other lab charges for the exact same thing. Called PSU for billing help, received rude customer service, and zero actual help.

I had an appointment today to have my blood done, walked in longest check-in ever. Finally, they…read morecalled back another couple myself and a gentleman. The girl instructed that we will be pointed where to sit at this time. I was a little uncomfortable. There was a lady sitting in a chair behind the desk no nothing no good morning just pointing. So after I got my chair, I sat there and I sat there so I was looking around and the finger pointer was the lady taking my blood. She rudely said yeah I'll be right over rudely I turned and I said to myself oh wow, so I watched her take her time and do her paperwork sorting it then she came over 10 minutes later put the paperwork down and said verify your name and birthdate. Then after I did, she said what arm again not very polite. I asked her to wear a mask and I think that's where it took a turn, but I did call over during the week and asked them if I request them to wear a mask. They said no problem so after she said what I was gonna leave and I said you are making me uncomfortable you're uncomfortable. Do you want someone else I said yes I do. She yelled across the way and asked her coworker. Can you come draw her because she's uncomfortable. Then she went back over and told everybody what happened and all of the people at the lab were staring at me and thank God the girl who came over to take my blood had a mask on because she was sick. I was there just a little too long and it was a little too rude I will never ever go back to this lab ever again. I have never experienced anything like this.

Very poor services Lack any personal understanding of…read morepatient needs and comfort Poor response to nursing services And ongoing status of treatment from staff