I'm so glad I chose this roofing company to replace our roof. Fily and his crew did outstanding…read morework. He kept me updated every step of the way. He sent photos so I'd know which wood was being replaced. The roof looks good. The price was great. The crew was the hardest-working and most considerate I've ever encountered. And they did a great job cleaning up when they were done. I'd recommend this company to anyone who wants an honest roofer and great value.

I had them install gutters and a custom made chimney cap. Upon installation they saw my flashing…read morearound my chimney needed repair, and they fixed it the same day. Great customer service, and professional work.i will definitely use them when I need a roof replacement.

Had roof installed by this company about 8 years ago. Promised professional installation, with…read moreworkmanship guarantee, and professional clean up. Will credit if roofing team leaves a mess. Well, right after install which appeared to go well, found around 50 nails laying in my yard. Call Keith who came out and received all the nails I found, and asked what credit I get for such a poor job cleaning up, 50 nails is a lot of nails to miss. Was told oh I will ding their pay, well how does that compensate the home owner? Sounds like the owner Keith finds great pay savings and pockets the mess up. Kind of poor clean up guarantee when only person it benefits is the business owner and the homeowner has to suffer the risk of a unfounded nail in the foot if not found. Never received a apology. But I just moved on. Well then found 7 full unused pack of shingles I was charged for, was advised he was keeping them, I agreed on the price which included them, so he wasn't crediting me and was taking them. Fine I guess he is correct, I agreed to the price and he is well within his right to not offer a partial refund on bought and unused material. Well had lighting strike my house, had to have shingles replaced @$500. Well wasn't going to get a second bid since he is warranting this roof and feeling if someone else worked on it, he might void his roof warranty. So I ate it. Well come to today where my roof is leaking. Had Keith and his employee Royce come out to look at figuring they could find leak and area possibly workmanship in the install, warranty should cover such things. Well comes out tells me it's a flashing issue. I ask well isn't that a installation issue and therefor covered under your workmanship warranty? Nope, not our problem, we didn't replace the flashing when we did your roof. I advised them they had to have messed with tge flashing since they replaced the plywood on the original install in the same spot. Was again advised not their fault and it will come out of my pocket for 2k to fix what they should have ensured was in good repair when the worked on the area. So a $50 part 5 min of work they had to do now is their bill of 2k 8 years later because they didn't care to do the job correctly originally instead trying to save a buck or even offer to replace it for a up charge. So they did poor work and tell customers they dont truly mean they cover tgeir clean up, and definitely don't honor their workmanship. I got a inspector to come look to see if it was a covered under insurance. I was told it was leaking under a nail that wasn't properly installed, and the inspection person laughed at the repair bid from premier. I asked Keith/Royce to meet the inspector when he come out to talk over what they found and what he finds. I got a good for you buddy, you do you from Royce basically telling me they didn't want anything to do with me since I didn't just pay them, and asked a inspector to look. I later looked at some pictures from the water stains in my ceiling and they didn't line up with the nail hole completely. So since premier told me to take a hike when confronting them on their findings and warranty, I opted to have a neutral 3rd roofing guy come out and they found the damage, cause and gave me a bid for repair. Basically found the same issue Royce and Keith witb premeir found. After he was done with estimate and telling me what he found I decided to let him in on the upper events and was advised that Premier was not only the cause of the leak in their workmanship, but they failed to install normal water gaurd that would have been $50 and I wouldn't be in the pickle I'm in. Well all I can say is if offered I would have split the cost with premier, but instead they gave me the proverbial middle finger. The roof they did looks nice. But they obviously don't stand behind their work, and are all bottom line not customer satisfaction. Hire at your own risk. FYI other bids I got under cut Premier's bid by a significant margin.

Brian and Rock Management Roofing replaced a roof on a rental property of mine. They were friendly,…read moretransparent and quality work.

I called and Hugo came out the same day. He was attentive and was happy that I knew exactly what I…read morewanted. The complete Atlas shake componets. Crystal tried selling me an inferior shingle. Brian the owner called me and I was really happy with the conversation. Unfortunately the quote came back without any details. That is not good because in the contract it states "anything not written will be considered immaterial". I have messages and documents if anyone wants the information. Yes they are kind,, but are scam artists trying to manipulate homeowners into a "everyday scrappy shingle" and only give a two year warranty. Please stay away from this company. I have all the documents to prove my case regardless of what the company may choose to rebute. Please please stay away from Brian and Crystal.

Great company! My roofing job was perfect without any problems.call Chris he is the best.read more

Got a quote for gutters and repair work June 7th and authorized the work June 8. As of August 17,…read moreno response calling them three times. The repair was to be for gutters they installed 2 years prior. I do not recommend them.

Baxleys cane highly recommended from an Arkansas trooper that has used the services of custom…read morecovers a few times. I used them for a simple carport. I knew my land was unleveled and the gents installing had a good plan, we leveled the carport and it's so great that Im having them enclose the ends. doors, windows and a garage door. Lisa has been a dream to work with. professional and smart, she knows the business and shows professionalism at every turn. I highly recommend Lisa and crew for your needs. Hector is great to work with and has a good work ethic, awesome customer service. This team does good work. Give Lisa a call, she will hook you up and you will be happy, I really love that the folks listen to what I need and somehow get it from my overworked brain and make it real. I have a beautiful carport and a good friend with Lisa. she is the best.

The most unprofessional experience I've had in my life. Lisa's attitude and disrespect made me want…read moreto cancel our project all together. Thankfully Hector with HNE Buildings, the subcontractor she uses was pleasant and reasonable. We had issues from the beginning. No communication what so ever after we made our order with Lisa. We waited 9 weeks before we even reached out. We were told we were looked over and she wasn't sure when they could fit us in. Waited another couple days with no phone call to give us any kind of updates on anything. Reached out again and she said the sub would be here. The day comes, my husband takes off half a day to be here, and they show up at 5PM. That left them an hour of day light to work. THEY LEAVE THEIR TRAILER PARKED IN OUR DRIVE WAY WITH NO WAY FOR ME TO LEAVE. I couldn't go to work the next day. We notice blocks have been taken from our own property to try to "level" the building. Yes it was our mistake to not have the ground leveled completely before the install. However, I expect after paying over 4k to have a conversation with me before materials are taken from my property and decided to be used how they see fit. It looked horrible AND the blocks raised the building another 8 inches causing it to touch the power line above. I called Hector to tell him this wasn't going to work. It looks horrible and it is dangerously in contact with the powerline. He didn't know of a solution since the ground wasn't level, so I told him to come get the materials since I couldn't have the powerlines in contact with the carport. Then I call Lisa to explain the situation. The phone call started off with attitude from the start. With her saying "I'm on the other line with Hector, but I want to hear your side of the story first before you hear what I have to say" with a matter of fact tone in her voice. So I start off with explaining the blocks were taken off my property and used to "level" the building- she cuts me off- LET ME JUST STOP YOU THERE. Why wasn't the ground level? She just keeps repeating this and talking over me, not letting me get a word in on explaining the entire situation. She hangs up on me. Calls me husbands phone. I answer. She said I WANT TO TALK TO YOU HUSBAND....I said he is with our child at the moment and her response was: SURELY TO GOODNESS YOU CAN WATCH YOU OWN CHILD....I'm BAFFLED that this company has been in business as long as they have. I'm a customer. I'm paying money for your services. Part of that services should include communication and us being a part of deciding HOW to fix the leveling issue. Thankful for Hector for making it all work in the end. He cut the legs to make it work. I would suggest going directly to HNE Building and Carports. There were mistakes on their part but he had the respect and decency to work with us and never disrespected me during the process.

SMS Roofing has only been in business since March of 2023. I do not understand why the owner would…read morepost false information, maybe to lead people to believe the business is well established. if they are willing to lie about simple, easily proved information, imagine how they lie to you. Make sure you call the contractor board to make sure thier licenses has not expired, and they are pulling the proper permits. This company will build projects they are not properly licensed to begin, much less complete. They just completed a roof on a church in Mountain Pine that far exceeded what their license allows. SMS Roofing's owner and manager approved the job, so they obviously do not care about local building codes. If that is not enough, the management decided not to pay their top sales rep a commission of $8000.00, I guess that integrity part in the bio must be a lie as well.

The project manager was so helpful and always answered my calls. There was not a single thing in…read moretheir estimate that wasn't thoroughly explained to me, even the quality ratings of the materials they used. They were there even before the insurance adjuster arrived and then worked with me to figure out payment for the things insurance wouldn't cover with their very reasonable pricing and warranty. They even came back out and spent a good deal of time checking my yard and driveway for any nails or tacks once the job was finished. They exceeded my expectations.

Lot's of roof damage in West LR lately. I was concerned about picking a good local firm to replace…read moremy roof and gutters, and complete trim repairs. Someone I know in the insurance business suggested Harper. Wow! Glad he did. Harper checked all the boxes on cost, quality, timeliness, etc. My house looks better now than it did before the storms!

Not pleased with Company. Hired them to restore damaged done by pipe busting in December 2022. They…read morecame in talking a good talk but after they receive money the only time we heard from them was us reaching out. They were contracted to do hardware floors, repair ceiling, walls kitchen counter (granite), Kitchen cabinet. Today is March 26, 2023 and only half of the job is done. They just told us they can't find anybody to do the kitchen cabinet (this is after I threaten to sue them). I have outlets with no cover, furniture out of place and an unfinished closet with no hanging rods. Their organizing and prioritizing skills are very poor. Do not use them for Restoration!

We contacted Sowards to complete a deck for us that would help us get out our backdoor and to our…read morenew pool. They gave us what we requested and so much more. The deck is a work of art, well built, and safe for our 4 kids when they are running around. When a challenge presented itself with the construction, Josh and his crew didn't hesitate to solve the issue and make the deck even better. Now we have a deck we can be proud of, and have space to enjoy our large backyard.

Would not recommend this company at, built a carport and a problem arose he said he would make it…read moregood, well that was in march we his guys came out and took doing off of three post it is now July he is saying he offers no warranties, but he took siding off have not replaced it, nothing. Not happy.