This is for Apria, Inc. as a whole, not for the local office…read more I can only describe some of the horrors I've had with this company. 1) I kept getting billed, even though I have two insurance companies. I had to take a day off from work, go down to this office, showed them my two ID cards, and yet I still kept getting billed. It turns out that Apria never billed my insurance company, never told me, and sent the outstanding bills to a collections agency. 2) I get a letter from corporate asking me to set up an appointment for a tech to come service my oxygen concentrator. I call them back and set up an appointment. Day comes, I take off work early, no one shows up. I call the local office and ask them what's up, I was told that I should never set up an appointment with corporate, only with the local office. It seems that one hand does not know what the other hand is doing. 3) I originally did business with the Elmira, NY office. I needed supplies, and called the number I had. It went straight to the corporate office, located somewhere not in the United States. I told them I'm trying to talk to the Elmira office, first they want to send me to Syracuse (2 hours away). I said no, Elmira. Then they want to send me to Endwell (40 minutes away). Even when I tried calling the Endwell office, it went straight to the corporate office. I found out that the Elmira office closed, but apparently corporate wasn't aware of this. I found the empty store front by going on Google earth and viewing it. 4) I can not relay how disappointed and outraged I am with this company. After being on the phone with them for hours at work, the operator tells me "You're the best part of Apria". I was flabbergasted. If this is how they treat "the best part", how do they treat the "lesser" parts? Please, please, please, avoid this company at all costs.