5/11/26 - arrived at 5:30pm - hours clearly posted on the door and on line open till 6pm. Wasted…read moremy time driving to get there. Also, started charging customers for water tests. Leslie still does them for free.

A-1 has been opening and closing my pool for two years. I have owned two other pools at houses in…read moreBridgehampton and Sag Harbor. The service A-1 provides is second to none. And their pricing is eminently fair. Highly recommend. Neil S.

The salesman sounded very convincing and even knowledgeable. I spent quite a bit of my time…read moreexplaining what I need and showing him around... He left promising estimates within " a couple of days", 2 months later I have nothing with phone calls and E-mails sent to different people within the organization. I agree with some reviewers below that they value their time a whole lot more than their potential customers. I always like when people get back to me, even if they decided not to take on my account. After all they sent me solicitation materials, I did not ask for it! Very unreliable, look elsewhere.

Our pool is crumbling. We have had Glengate build and maintain our pool. Poor quality and service…read more They don't stand behind their wprk. Beware. This an extremely expensive product and service. You get little for your money. It has been suggested that maintenance was actually detrimental. Purposeful. I don't know. Very hard to get them to respond. Still waiting for the specs of the pool. They said it was going to be "pain" to get us the documents.

During the severe storm on July 21, 2026, the rear room of my home sustained significant water…read moreintrusion due to a roofing failure. The volume of rainfall was so substantial that the gutters overflowed, allowing water to back up and penetrate the roof system. By the time I discovered the issue, there were approximately three inches of standing water on the floor. Fortunately, I only lost a few boxes of documents. My first instinct was to search Google for roofing contractors. I proceeded to call the companies that appeared in the search results. The first five calls were answered by AI systems rather than actual people. On the fifth call, I finally reached a live person, but it quickly became apparent that she lacked the experience to handle the use of a phone. so I ended the call. My sixth call was to Fairfield Roofing, and I only wish I had found them sooner. Had they ranked higher in the search results, I would have saved myself considerable time and frustration. The phone was answered immediately by a real person, Sal, the owner. I explained the situation, and without hesitation he said, "I'll be there tomorrow morning at 9:00." The next morning, Sal arrived exactly on time with his crew. After inspecting the roof, we discussed whether the damage could be repaired or whether a full roof replacement would be necessary. Rather than trying to sell me an entirely new roof, Sal proposed a repair solution that only someone with decades of experience would have identified. It was practical, cost-effective, and exactly what the situation required. As someone who owns multiple properties and routinely manages construction and renovation projects, I have a solid understanding of what constitutes fair pricing. Sal's proposal was more than reasonable. I told him he could get to work immediately and we sealed the deal with a handshake. Over the next six hours, his crew reframed a section of the roof, eliminated a problematic gutter configuration, tied the new construction seamlessly into the existing roof, installed the necessary copper flashing, waterproofed the entire area, and completed the shingle installation. The finished product is exceptional. You cannot tell where the original roof ends and the repair begins. More importantly, the leak has been eliminated. The entire experience reinforced something I believe many businesses have forgotten: customers want to deal with knowledgeable people, not automated phone systems. While Sal was working at my home, his phone rang constantly. He personally answered every call, addressed each customer's questions, and scheduled inspections--many within 24 hours. That level of accessibility and responsiveness is increasingly rare. I'm not suggesting every customer will receive service within 24 hours, especially during busy periods or after major storms. What I can say is that Sal clearly makes every reasonable effort to respond quickly and treat each customer with urgency and respect. Based on my experience, Fairfield Roofing has earned my business for future projects, and I would not hesitate to recommend them. If you're calling roofing companies and the first thing you encounter is an AI answering service, consider what that says about how the company prioritizes customer service. In my case, the contractor who answered the phone himself was the one who delivered exceptional workmanship, honest pricing, and outstanding service.

Did arrive quickly on my first call requesting an estimate, while I was at work, but did a repair…read moreand charged me $550 with no estimate or approval. Texted me a picture of guys on the roof after they had left. Would not give me an itemized invoice without me paying extra. Invoice I was emailed says, "for work done"! Repair didn't work and when he came back to "tar the valley at no charge", didn't actually do anything. Changed his story quite a bit but I have a text chain showing the original conversation. Not the company to choose of you want honest communication or any details. Became accusatory quickly. Not professional. "I don't know exactly what you're looking for. I mean I sent a photos with a few narrow holes that were there, and in the area that the nails were in and the method that was used to repair the holes if you're looking for something more for If you're looking for something more formal on letterhead, I could write a report on on the letterhead with the photos and be specific about exactly what method was used and everything to repair the holes but there's a $450 charge for that"

I received estimates from three local gutter installers and Gutter King was the lowest estimate…read more Mike installed gutters around my garage. He came on the date that we agreed and called me prior to arriving. After installation, an issue came up and he returned my phone call. He returned to my home on a SUNDAY to address the issue! I also had a Leaf Relief gutter guard system installed and so far I have been pleased with it. I look forward to hiring Gutter King to clear the gutters on my home later in the season.

No complaints here. Easy to book, price is in line with or even lower than other estimates I got,…read moreand service was provided quickly. Technicians were punctual, friendly, and explained everything they did and found. I've used them twice now and would use them again in the future

Quick Affordable Great work, Responsive. Jason was able to get me a quote quickly that was well…read morewithin my budget. And before I knew it the job was done and our old home felt brand new. Thanks Jason!!! Highly Recommended for any and all work you need done around your house be it a remodel or masonry or lawnwork.

We want to give a huge shout-out to a local business that came to our rescue: Ferrandino…read moreEnterprises LLC-Jason and his team came to our home within 30 minutes of the incident last week. We had a windy day last week, and a huge tree (almost missed our home) fell on our driveway, and one tree fell on our car. I had my 6.5 yo in camp, and he needs to be picked up. I called Jason, and he came and assessed the situation and gave us a quote - which was decent considering the amount of damage and trees we had to remove. Of course, I had tons of questions - like licensed or not, etc, and yes, they are licensed. We highly recommend Jason and his team, and anyone who wants to get some work done should feel free to ask me for his direct cell.

Considering them for a project. Very professional and responsive - will definitely consider and…read morerespectable and honest

Henry at Stone Bridge was a pleasure to work with and I look forward to working with him again! He…read morewas prompt reaching out, communicated very clearly, and was willing to listen to our questions and concerns. I appreciated that he presented many different options and aided us in seeing alternative paths. He spelled out the project details and was transparent about what went into the price which I've never had a contractor do for me. Henry made sure that we were pleased with the final result and was more than willing to have one spot redone. I got quotes from 5 other masonry contractors and none of them were as flexible as Henry to work with us on options to stay within budget. Working with Stone Bridge was a great value!

Artisans Plumbing is by far one of the best experiences I've ever had with a plumbing company. I…read morehad another plumbing company for a number of years but because of their greed, I no longer are using them. Artisans Plumbing was fair, reasonable fees, honest, knowledgeable and demonstrated, exceptional customer service and in my book, that's critically important. Thank you Abel. I will 1000% be using their services and I highly recommend anyone to their services. Thanks again.

I reached out for help with a clogged kitchen sink - and had a response within 10 minutes. Abel…read morearrived at my house within the hour. After trying to snake the drain issue; he diagnosed the situation quickly and efficiently. Ran out for the parts and had the problem pipe connection replaced within a few hours. Won't be the last time I call The Plumbing Artisans and Abel... fantastic to work with - highly recommend!

Palacios is the pool service I wish I found 30 years ago. They are reliable, knowledgeable, on…read moretime, friendly, neat, and their prices are reasonable. My pool has an in-floor cleaning system and an early computer control system. To make matters worse, I like to fiddle with things. Palacios handled it all, and in the process convinced me that there is an alternative to do-it-yourself. Now, I just call Palacios.

Palacios Pools is terrific! Victor and his crew have serviced my in-ground pool for the past 6…read moreyears. They are efficient, and reliable. The cost of service is reasonable comparatively to other companies in the area. Highly recommend!