We reached out two days before our event to request balloon decorations for a birthday party, and…read morethe booking process was incredibly easy. We called to check their availability, and they directed us to fill out the contact form on their website. We submitted it, and they got back to us the next day to review the details. After that, they sent a proposal by email, which was simple to update, and once we approved everything, we made the payment. On the day of the event, the only hiccup was timing. We told them that setup was scheduled for 3:30pm and the party would start at 5pm. When we didn't see them for a while, we tried calling but didn't get a response. They didn't arrive until around 4:40-4:45pm, which was much later than we expected. They mentioned they thought 3:30pm was just the earliest they could arrive, but we actually needed them there at 3:30pm. Thankfully, once they arrived, the setup was quick, efficient, and they finished in no time. The balloon arrangements themselves were absolutely stunning. We received so many compliments, and they completely transformed the space. They understood the aesthetic we were going for and executed it perfectly. Despite the timing miscommunication, I would still use them again because their customer service was great throughout the planning process, everything was easy to coordinate, and their work was beautiful. With clearer communication on arrival times next time, it would easily be a 5-star experience.

Had to order some balloons last minute (same day) for a surprise engagement party and Sparky's…read morepulled through! Super easy - we just called, told them our order, and then they told us what time we could pick them up. The only downside was that it was a bit expensive - I think it was about $80 for everything. They have lot of different colors and designs to choose from which is great and sizes as well!

It was absolutely wonderful working with them! The decor looked amazing! They put a lot of effort…read moreand care into it! We had our event in a park and they went to the park in person few days before the event and took the measurements and were very well prepared on the day of the event! They were very professional! Highly recommend 10/10!!!

I absolutely loved the ballon arch led backdrop that Ballon Bay created for my son's graduation…read moreparty! It was perfect and matched the party colors and theme exact! They made the ordering, setup and take down so seamless and easy! Very kind and professional I would definitely use them again. Thank you Balloon Bay for making our party complete

We used Air Lollipops to decorate for my daughter's 3rd birthday, and everything turned out…read moreperfectly. The process was super easy. I shared the theme and color ideas, and they took care of the rest. What made it especially seamless was that Air Lollipops is the preferred décor vendor for Imagination City. They were able to set up early and had everything completely ready by the time we arrived, which made the day totally stress free. The décor looked beautiful, was exactly what we were hoping for, and felt very reasonably priced for what we received. I would absolutely use Air Lollipops again and highly recommend them, especially if you're hosting a party at Imagination City.

Maria always delivers! She can take any theme and make it a reality. I booked her for my son's…read morebirthday two years in a row, and both years all the adults (and children) were so impressed by the decor and the desserts. Maria makes the booking process super easy and she is very communicative via all forms of communication (text, phone, ig, email). She also works with several venues in the Bay Area, which is great because she already has a good relationship with them and it makes the set up process easy. For any mama who is trying to plan a big party for their kiddo, Maria really does make the job so much easier!! I'll be going to her for all of my party decoration and dessert needs!

The balloons were amazing. Best there is in the business. Thanks so much to the team that made it…read morehappen! They also went the extra mile. 5 stars for sure!

Yury is not a pleasant person to work with, he misses a number of important details, and he puts…read morehimself first vs customers first. Background: I called Yury and placed an order for balloons for my wife's birthday on 11/16 and also paid him in advance. Attached is a screenshot of my Venmo payment to Yury on 11/7 saying "Balloons for 11/16 birthday event". It specifically says 11/16. Somehow Yury thought the event was on 11/9 as he had called me on 11/9 asking about details of the order. It was at that time I realized Yury had the wrong date as he was already making the balloons. I told him "no it is on 11/16" and he said all of his notes say 11/9. I know my wife's birthday so I am positive I said 11/16 and also my screenshot attached shows "11/16 event". The way I see it is Yury had 3 options at this point: 1. Put the customer first - Yury could think to himself: ok balloons are cheap, helium is cheap, and while he spent some time making the balloons, the customer may have been right here. He could have decided to just agree to fulfill the order on 11/16. 2. Find a middle ground - Yury could have thought, maybe he was in the wrong or maybe the customer was in the wrong, in which case let's find a middle ground / compromise. If so, he could have told me "hey I already spent some time/effort and materials in fulfilling the order, but how about I charge you for some of the materials and labor." Even if Yury proposed charging me for half of the total cost of the order, this would make some sense. 3. Put himself first - this is the option Yury decided to go with as he kept saying on and on that all of his notes say 11/9 and that he already made the balloons. Yury would not budge on anything. I even proposed to Yury: "ok how about you I pay you for a new order but you waive the $90 delivery fee for the new order" ($90 for delivery is a whole other issue where I feel like he overcharged to deliver within 5-10 minutes from his location). Even with this suggestion, Yury had to think about it and wouldn't give me a clear answer. Why is that such a difficult decision? Yury did not go and make a delivery on 11/9 so why would he charge me again for delivery the next week on 11/16? Makes no sense. Just use the $90 for delivery from my original order and apply it to my second order. Of those 3 options, I personally would have never chose option 3 if I were in Yury's shoes. If there is a Venmo payment showing 11/16 and the customer is saying it is his wife's birthday, it is likely 11/16. For that reason, I would have chose option 1 or at bare minimum option 2. However, Yury decided to put himself first here. Not the type of person I want to do business with personally and this is the type of person you would be working with if you choose to use Balloons Decor. Aside from the date of the event (which was very very important), Yury also got my order wrong. He sent over a quote, I told him no this wasn't what he discussed, and he realized and acknowledged it was his bad. People running a business need to be DETAIL ORIENTED, otherwise it can put customers like myself in situations like this. Lastly, Yury just isn't a pleasant person to talk to or work with based on my personal opinion. I would avoid this business.

My company worked with Balloon Decor to create a balloon arch for a colleague's retirement party,…read moreand they did such a fantastic job that I also hired them for my 30th birthday party! Lovely family-owned business, very easy to contact, and they truly went above and beyond to bring my vision to life. They started off by asking for a budget and color theme. I sent a few inspo pictures and let them do the rest! They even visited the venue beforehand to take measurements and walked me through their ideas. We ended up with a giant LED "30" sign and several balloon clusters and arches. My theme was "emo prom" and they even made tabletop pieces with "emo prom," "elder emo," and "it was never a phase" printed on! Problem solving was also amazing! There was an issue with the venue and the balloon placement we had originally planned for, but they were able to find other ways to use some of the balloon pieces at the last minute and still made my party look amazing! I would recommend them again and again.

Found this gem at the Burlingame Farmer's market and placed an order for my executive team at work…read moreand everyone loved the presentation and the eclairs. I left the meeting with everyone asking where it was from because they wanted to order it for their team. I worked with Andrew by text and he delivered it promptly to my office at a time we both agreed to. He even threw in an extra cherry pie and some extra macarons for me! Five star experience all around for presentation, taste and service! I remember I loved the mousse cakes from the farmers market so I will need to order it next time. Can't wait until my next order!

The balloon lady has some week my events, big or small! There hasn't been an event or holiday they…read morehaven't outdid themselves! Erin is the one to answer the phone, she's professional, friendly and efficient. She'll draft my design once I give her my event budget. Having her know the budget is key, bc she'll tell me what I can and can't do for my price range so it really gives me the best opportunity to get what I really want! Every single staff is super friendly, and punctual! When throwing an event, being on time is the most important! I'll forever book the balloon lady for all of my events.

The greatest . I assume to be the super talent at the Sawdust Festival!…read moreIn our Anniversary , she made interconnecting , colorful balloons to everyone's amazement ! Hire her!

My son loved Korene so much that he asked to have her back again this year. High praise from the…read morelittle guy.

I had the best experience working with Korene to design a special balloon arrangement for a…read morebirthday. It was short notice, but Korene came through with an amazing design and right on time. She was a joy to work with, and I look forward to working together again. Also, her arrangements were amazing and so fun!

I was very impressed by his artistry and skill. He's very talented. I also had a pleasant…read moreconversation with him while waiting in line and learned about how he was inspired as a child to learn how to do balloon art and how he has grown to become more comfortable doing it in front of a crowd. He was engaging with the kids and truly made their eyes light up with his creations.

Max is a true artist! We first met him at a friend's birthday party for their 4yo daughter and…read morethought he would be great for our preschool's end of year celebration at the local park. What makes Max stand out is that he can make almost ANY balloon creation (within reason) without any guides! Watching him create is a show in itself. He was able to make a creation for all the kids AND any adults who wanted it. He told us that he recently went to a balloon artist convention and was inspired by all the creations there. Highly recommend Max for any event.and his prices were reasonable!

Mr SHAP was an incredible addition to a recent family birthday, engaging easily with a crowd of…read moreadults and children from 3 to 11 years old. The party started a little later than normal, with friends rolling in, and Mr SHAP took everything in stride. Without any prompting or interruptions to the hosts, he quickly adjusted to balloon twisting first and then doing his magic show towards the end of his time with us (vs. the original plan of doing the magic show first). I really appreciated that he read the room, took initiative, and still delivered exactly what we had agreed to. Friends came up to say how great he was! He also was incredibly efficient with setting up and breaking down, and everyone loved his energy and his magic!

We had the pleasure of having Mr. SHAP at our company party and he exceeded our expectations! From…read morethe moment he arrived, he was professional, friendly, and wonderful to work with. His magic was engaging entertaining, and had both kids and adults laughing and amazed throughout the event. The balloon animals were a huge hit and we received so many compliments from our employees! We would absolutely recommend him to anyone and would be love to have him back for future events.

It was easy to reserve over email, and very friendly and responsive communication!…read moreoh, and the balloons looked great! the color chart is true to the colors. and the delivery person replaced the two balloons that had popped on the way over. thank you!!!

This balloon company is the best thing I've seen in the San Francisco Bay Area!…read more I've worked with many vendors as a business owner in the Balloon and decorative space- and this group is beyond compare. These guys put anything together!