We were in need to a car to replace one that was totaled in an accident. At the time, there was…read morevery limited inventory available due to recent staffing/parts shortages due to the pandemic. We were looking online and found the O'Brien had two new Ford Escape Hybrids available so we went right over first thing. We looked at both vehicles and chose the one we liked with more of the features we were looking for. Both were good vehicles, but the color swayed us to the one we chose. We had to leave for an appointment but returned to purchase the vehicle. Upon arriving, we found that the other vehicle was in process of being purchased also. That would leave the dealer with no remaining inventory on this model. There was no real negotiation over the price, which seemed high compared to other similar vehicles we've purchased in the past. In the current market, we had no choice but to buy the car at the price listed, or don't buy it. Even though the cost was spendy, it was a relief to not have to perform the song and dance, back and forth, with the sales team to agree on a price. The staff was friendly and accommodating. They offered us connection to the Ford Pass account that monitors our car online, a free CarFax account, and regular service reminders. Unfortunately, we live in Utah and O'Brien is in Shelbyville, KY. Our salesman and the service manager were willing to work with our Utah DMV to facilitate the purchase and get our license plates processed. Another Utah DMV requirement was a VIN number inspection by a local police officer, which O'Brien was willing to facilitate to get the sale. If we lived in the area, we would likely use this location for our service requirements. Our local Ford dealers in Utah have been less than desirable for service. We'd be hopeful that O'Brien would be better.

I switched from Tri-County to here because TC gives very inferior service and they are not…read morefriendly. It's about the same distance from my house so I enjoy coming here. They are easy to get an appointment and when you arrive they appreciate your business. They have a nice waiting room and will get you in and out in a timely manor