Short staffed. My loved one got pneumonia twice. He ended up at LGH for treatment. I took him out…read moreof there.

Prior to My Dad being in Sunny Acres I used to say to My Dad…read more "Your A Walking Case Study..." My Dad had Stage 4 Lung Cancer had been through 2 Rounds of Chemotherapy, it shrank the Lung a little, but then he became resistant to the platinum in the chemotherapy... :( In January the Lung Cancer had spread to the Brain and they immediately did Radiation of both the Lung and the Brain. Also around January he Fractured his Rib and had Pneumonia. He had a Month off after Radiation and had 2 Doses of Immunotherapy about maybe 4-6 weeks ago. He had alot of the Symptoms that typically come with Immunotherapy. He had on and off Neuropathy, had 2 Falls, had some kind of Infection/Fever, had low blood pressure, has AFIB, was in the ICU on March 22nd for about 10 days ago...Some Medications they gave him in the ICU gave him Diabetes, due to possibly the steroids... Unfortunately the Lung was Stable, but the Brain Cancer had come back. He seemed to be doing almost better in the Hospital. He had been in Rehab at Sunny Acres Nursing & Rehabilitation Center for about 2 weeks. He had a Private Room which was really nice The 2 weeks in Rehab He had been wicked Fatigued, Weak, Had Barely been Eating and Swallowing - I really wish they could have helped him eat, at Home and in the Hospital hed wake up late, order something. At the Hospital he said he loved the Pancakes. Hed eat a few bites, but in the Rehab he was on a soft food diet, had a little Ice Cream, would have water, was trying to eat. I did notice theyd serve a Full Plate and it just wouldn't appeal to him, wasnt what he liked at all or would necessarily eat. And they would come in and serve breakfast early in the morning. But he was the type that would sleep in late, he was never the type that would wake up at 7am to Eat Breakfast. My few Suggestions would be 1.) Try and Accomodate what People would want to Eat 2) And Accomodate at what time they like to Eat We were hoping hed get stronger, and that he could get help walking. But, they had to put him on a Medication to hopefully Increase Appetite, he definitely lost grip, and his voice was off, he had something called Thrush... He couldnt be in Treatment or get more Immunotherapy b/c he was wicked weak. We were going to try and get him Home on Monday April 11th. Then On April 7th he experienced Low Oxygen and he Needed Oxygen On April 8th They had him on Morphine and Oxygen and he died Friday Evening April 8th around 6:30pm/7pm with me and my Aunt Holding his Hand and my Mom Lovingly By His Side... My Mom thought the Staff was really nice to her.

Run away fast. Husband was there for rehab. Had a very small bed sore that could have been cleared…read morein a couple of days. Because of their neglect he had a large stage 4 ulcer. It was black skin around it red. You could smell the rotting flesh requiring a very painful surgery. He did not get the proper hydration and effected his kidneys. Nursing staff does not listen to your concerns. Ended up in the hospital for 10 days instead of coming home

2023 I typically only review when I have something positive…read moreto say, but the care of a parent is too important not to comment. In my opinion, I cannot believe this place is still operating. I would like to see it inspected as part of a 'sting' operation, for care and especially management. Some events that occurred are too disgusting to include here.'. I saved documentation in case ever needed, but was too stressed with the death of my Dad at the time, to pursue. The rehab section has somewhat better care.

I wish I could give negative 100 stars !! Beware!! Do not send your loved one here. My mother was…read morein this facility for 5 days when she came down with pneumonia. I received a call saying that she had a URI meaning a common cold. And they were going to do a chest x-ray. I asked to be called with the results and I was not the following day I called them and was told by the nurse manager the x-ray was clear. 10 days later I get a call that my mother needs antibiotics was told she had an infection. Again a URI. On the 20th I received a call from dietary that my mother lost a lot of weight she went from 115 pounds to 88.2 pounds in a matter of days. About an hour later, I received a call from the nurse manager telling my mother was only holding 70% of oxygen and she said, do you want us to keep her here on comfort measures or send her to the hospital. I said send my mother to the hospital. When she got to the hospital, I received a call from the doctor and she said I needed to come to the hospital right away. I was a bit shocked and when I asked why she asked me if I knew how serious this was. I said, as a matter of fact, I do not and then she explained to me a little bit of what was going on and said we would talk when I got to the hospital My mother had had pneumonia for two weeks. My mother was unconscious. Her kidneys had been shut down and I was told that it was very serious. I rushed to the hospital upon arrival I noticed my mother was on vancomycin. She was very allergic to vancomycin and then I come to find out that they're treating her off of the wrong chart. My mother had never been to that hospital before and didn't have a chart . We were told that my mother had from minutes to maybe a couple of days. Two days later, my mother passed away. The ER doctor also pointed out to me that my mother had a number of bed sores on her. The one on her foot was the size of a quarter and black, her kidneys were not working. So obviously the nursing home left my mother just laying in the bed and she wasn't being fed in my opinion. My mother was only 76 years old. She suffered from Alzheimer's and dementia. She was being totally neglected at this facility and it's obvious by the bedsores. Please send your loved one elsewhere

If I could give this a zero I would, work here is horrible, the mostly Hispanic staff are mean and…read morecondescending. If your thinking of working here think again.

I placed my Mother in Lifecare after the facility she was in stated that I needed to hire a Home…read moreHealth Aide to assist in her care. As part of their "sales pitch", the facility had told me they were well equipped to to take care of Parkinson's patients. They were not. When I initially placed her in Lifecare, she was 90 lbs and not eating. Lifecare put her on hospice. Within 6 weeks, she started eating again and gained weight. I cannot thank the Staff at Lifecare enough. Their care and compassion was evident each time I visited. She was always neat and clean and out and about for activities. They always kept me informed about any issues. My Mother passed away recently and I truly appreciated their kindness and understanding. Everyone from the CNAs to the nurses and doctors were excellent. Thank you again!

My father was a resident of lifecare Billerica on the Alzheimers unit . He was Non Verbal and…read moreneeded help with everything. The entire place takes your breath away immediately from urine and feces when you walk through the door , the floors all sticky, residents allowed to "shop" other residents trinkets and belongings and they never surfaced again. the nurses claimed my Dad ate but he didn't. he was malnIrish Ed . He fell several times and one time he had to go to the hospital for staples in his head , the nurses wouldn't reposition him resulting in really bad bed sores , he needed a lift when they would get him out of bed they would all fight when we visited about who was changing him who did it last , the biggest one was when two CNA used the wrong lift on my Dad , that resulted him into not only being horrified, he didn't like that lift at all , you needed to be weight bearing and he wasn't, they used it anyway as that was the closest lift for them , that resulted in our father having a broken pelvis, 2 shattered hips and his tailbone broke also . our dad was non verbal and couldn't tell anyone what happened. he was in a lot of pain , he was also DNR which made it hard for us to get him transferred, we eventually did get him transferred to Lowell General that night , the Billerica EMS came out , they tried getting vitals from the equipment lifecare had on hand , nothing had batteries that worked so they used their own equipment, the Billerica EMS took such care in transporting our father to the hospital. we got to the hospital and they ran all kinds of tests . that's when they discovered, he had a broken pelvis, 2 shattered hips and a broken tailbone. the er Dr walked in the room and he just looked at our family in shock he couldn't speak and then when he did he asked if our Dad was driving or in a bad accident? we said our dad can't walk and he certainly can't drive. the Dr told us this was elderly abuse, Lifecare had claimed our dad had a uti and we needed to report this. we did and after a long investigation the police department couldn't put criminal charges on the people that did this or lifecare because they couldn't prove that when this happened they intentionally meant to kill our Dad . our dad couldn't have surgery because of his age and all of things that were wrong he would of passed away during surgery. they made him as comfortable as they could but he was still in a lot of pain. he died a slow painful death that started on September 10, 2019 and passed away October 7, 2019 . I have had to wait all this time because we were going to go through with a civil trial. we can't do that because of the major money that is required for obtaining a lawyer, court fees, ect . so we let the case go . this haunts each of us daily of what they did to our father . I hope noone has to ever experience this k of abuse ever again. please be aware when placing a loved one in a nursing home . and certainly don't use this one .* They only got a 1 because I needed to do that to post this review.

If you want a loved one to live longer, DO NOT put them in Willow Manor. They neglect their…read morepatients everyday. My mom died last week. It is a horrible place where there is NO compassion or empathy for the patients. They are shirt staffed yet there website says 100% staffed. It's a complete lie. If they don't have enough staff they should not be taking on more patients. This is a mistake I will regret the rest of my life! I failed my mom!

I haven't been here in a few years and sadly it wasn't a pleasant experience with my elderly mother…read morelaw, however, I don't know if it was due to covid and the state became more involved with strict guidelines because its amazing the changes. The place is spotless, new everything with a home comfort. My husband suffers dementia and needed to go there for physical therapy. The staff work extremely hard, it's not an easy job along with the strain on family members who worry about their loved ones health. The nurses and social workers are very caring and dedicated. Our family was very appreciative and thankful for their care.

Excellent home care from the staff at the Chelmsford office. The office staff is very helpful…read morefinding requested coverage. I highly recommend the Chelmsford office if you are in need of in home care. Note that there is a 3 hour minimum per visit but the care receievrdnis well worth the price.

We are so grateful for this service. Completely satisfied in every way. Caring and dependable.read more

From the owner: Yes we are open and offering virtual consultationread more

Kennedy-Meadows is a 55 and over retirement community that looks like a nursing home. The food is…read moremediocre at best and there are no activities such as pickle ball or a pool more suited to the 55 yo crowd. The best thing I can say about it is it is cheaper then anything in its class, that's why so many people who should be in assisted living or a nursing home are residents there.

Would never have imagined it possible to have so many negative experiences at "come & check us out"…read moremeals as we've had at Kennedy Meadows. Not just from one staff member, but from multiple who made it clear they couldn't care less what was going on w/ my mom's health, what I as her caregiver was going through, what we'd already gotten permission to do from other staff members, etc. Most unbelievably though, their maintenance person told me never to come back and that we would be trespassed (i.e., arrested) if we did because we ate too much at their lunches and told others we had negative experiences here. So if you only hear glowing things from the people you meet here, maybe that's why? I find myself surprised to be writing this when we had such a positive initial experience here, incl. from one of the people who was later extremely rude. Based on that early good experience, I was planning to put my mother here for a few days to give myself a respite & test the waters for a longer-term stay. Now I can't do that. There are so many easy ways staff could have handled things better. But if this is how they handle simple or unexpected lunch scenarios, how would they handle more important issues that come up with my mom living here? Maybe there is a reason why despite being open for years, Kennedy Meadows is still holding fancy meals to attract new residents when other nearby senior livings have years-long waitlists w/o these events. If you go to one of Kennedy Meadows' free meals after being invited & RSVP'ing, just know that: - they run out of food well before lunch ends so it's best to arrive early - they will not hold food for you for after the tour, so again go early - they monitor how much you eat & treat you like a thief if you eat "too much" - they apply their "rules" selectively to some guests & not others - they may mock you to your face, as one staff member did to me. Also, per one woman I overheard, the food at these meals is not what they offer residents on a regular basis. We are grateful for the couple employees who were professional & treated us nicely, and the kitchen staff who were great at serving meals, but that's not enough to outweigh the rudeness & open hostility from the activity, marketing, maintenance & other staff. Everyone is free to come to their own conclusions, but this very sadly was our experience. It's such a huge decision to move a loved one into a care home and it's easy to wonder if you did the right thing, if they're being properly cared for and treated well, are happy, etc. I hope everyone's loved one finds a place they trust and can rely on in their golden years, but I can no longer imagine that Kennedy Meadows could be such a place.

Worst place ever. As I write this my father is dead in the hospital, he died 3 hours ago on the…read morefloor at Town and Country and I am still waiting on a call from them to tell me this. Thank god the emergency room doctor called to tell me the news.

Thanks to all the great staff at Town and Country who provided great care for my family member,…read morethey were able to get her stronger and allowed her to get back in to the community and living on her own.