**UPDATED** The…read moresituation below was resolved thanks to the efforts of manager who did the right thing. ------------------------------ The therapist are amazing but the front office people are terrible. They gave me incorrect information about my benefits which has cost me hundreds of dollars. When speaking with them and the billing supervisors they lied about the information I was given and tried to belittle me with their comments. Do not trust anything that they say as they will give you false information and then lie about it when you inquire further. It's a shame to miss out on great therapist because their front office staff is ill equipped to do their job. Integrity is not a virtue with this company so stay far away from this terrible place.

Adam is the best PT I've ever had. He knows his stuff and he cares. The soundtrack he plays is…read morepretty bad ass too.

Home Helpers swept in and helped our family at a very difficult time. Each nurse that came was…read morephenomenal. Not just with their experience and medical skills but also just being loving, kind and flexible. They helped us figure out the insurance part of things and really were there with us day in and day out for over a month. They made a very hard time more bearable and we will always be so appreciative.

Tracey and her staff are outstanding. They truly care for Seniors like their own family. I have…read morereferred to Tracey in the past and will do so again without hesitation.

I'm old. With age comes plenty of aches and pains. I've been to my share of physical therapy…read moreoutfits in my day. Nothing has compared to the tailored PT program that was designed for me and my ailment. The facility is super clean with an abundance of equipment to suit whatever regimen they prescribe to get you on the road to feeling better. This is not one of those large "meat market" operations where you are just another number. From the wonderful front office staff to the therapists who treat you and your problem as something unique, I felt I received the right attention and care to treat my problem. It's easy to get to, plenty of parking, and cafe and pharmacy on the first floor are handy too. Highly recommend Bon Secours Physical Therapy.

The staff here is very friendly. I've been seeing Robyn Lowry, a pelvic floor PT, who is incredibly…read moreknowledgable, thorough, empathetic, and kind. I have never felt so respected and listened to by somebody in the medical field before. She has validated many of the concerns I have had, and I have gained so many valuable resources and tools for research to continue seeking out care for the issues I am dealing with. I highly recommend both her and this office.

Jennifer Gordon is been our nurse for past couple of years and we look forward to see her smiley…read moreface every Monday mornings. What can I say she is the best of the best and we are proud to have her.

When it comes to looking at hospice reviews, the last thing I want to read are employees saying how…read moregreat the atmosphere is. They are not the patients. They are not receiving the care and kindness and thoughtfulness needed by a hospice facility. Why I chose James River? Simple. On their website they posted personal letters, written by patients and their family. From the first phone call you felt warmth, compassion and a can do attitude. There was never a question too small or trivial. Never a time when you felt you were a bother. Just the admitting kindness alone was a weight off of our hearts. Thank you Mary. Unfortunately, my loved one never made it out of the hospital and into the loving care of James River. However, when I am in need if home hospice care again, this is the only place I will choose.