I first started using Ray Blackwell's services in 2007 when I bought my first car out of…read morecollege--they were listed as Mercury Insurance's closest agents based on where I was living at the time. Going on 6+ years now--my experience with Blackwell & Associates has been nothing but pure excellence. Professional, timely, great communication, willing to quickly work with you on a quote or adjusting a policy based on one's needs. I have changed several vehicles, added drivers to the policy, and have even had to utilize Mercury claim service a few times--on all accounts, I haven't experienced any issues whatsoever--and I attribute much (if not all) of that to the due diligence of Blackwell & Associates. At one point they tried to see if they could save me some money by combining auto and home policies under one. After doing the numbers, it didn't really make sense, and they didn't try to push anything on me since the results (while potentially beneficial for them) where not beneficial for me. I think that speaks volumes about the integrity of Blackwell & Associates. Take the other negative review(s) here with a grain of salt. I have a long standing track record with Blackwell & Associates and I cannot recommend Ray and his team enough for their outstanding service! For what it's worth I have been very happy with my Mercury Insurance policy as well!! 2 claims filed through them that were each resolved within the matter of a few weeks. Very professional experience.

AVOID THIS PLACE LIKE THE PLAGUE! Uninformed staff that will cause you more trouble than its worth…read more Find another agent to get you insured, this place is not the place to go. Agree with the other negative reviews here, this place is highly unprofessional. I purchased auto insurance from this agency and was setup for autopay. Somewhere down the line, the agency decided to change the address on my policy without my permission or request - and as a result I was paying about $50 more per month over the course of about 20 months. When I caught the mistake, I immediately contacted the agency and brought this to their attention. I thought this would be a simple misunderstanding that would get cleared up without issue, but instead - a clueless receptionist answered the phone, we went in circles for about 30 minutes, and then when I realized she didnt have a clue about insurance or about what my issue was (and that she was just the person who answered phones, not an agent) - I asked to speak with Ray Blackwell. He called me back, threataned me, we got into a yelling match, and he hung up. He called back, and at the end of this whole ordeal - they claimed their notes said that I had REQUESTED this change of address in my policy. WHY IN THE WORLD WOULD I REQUEST FOR YOU TO CHANGE MY POLICY ADDRESS TO AN ADDRESS WHERE I DO NOT LIVE?! WHY WOULD I MAKE UP A LIE ABOUT WHERE I LIVE, AND TAKE TIME OUT OF MY BUSY SCHEDULE TO CALL YOU TO TELL YOU THAT MY CAR IS AT ANOTHER ADDRESS? They are swearing by these "notes", but knowing myself, and knowing the truth, and without them having anything in writing from me informing them of a policy update - it wouldnt take a genius to figure out whos at fault here. Needless to say, I have cancelled my policy with this agency, and am awaiting their response to my request for reimbursement for extra fees incurred due to a change to my policy which i did not request, or authorize. Depending on which way this lands, I'll be following up with a small claims subpoena to get reimbursed for the extra fees paid. WHAT A HEADACHE TO DEAL WITH FOR SOMETHING THAT IS SUCH A MINUSCULE PART OF MY BUSY LIFE. See a real professional, this agency is a highly disorganized, super unprofessional, and has no ethical regard for its clients.

Stay clear of Patrick, he's unprofessional and dishonest in his transactions. Don't make the same…read moremistake we did and have your agent leave you unprotected and uninsured for months while lying to you that it is in the process of being fixed. After firing Patrick I received a collections notice, he called me over and over and when we asked to keep things in writing because we were concerned with his shady behavior he immediately became defensive and wrote us off! The attached screenshots are minuscule compared to the last 3 years...

I met Patrick through a lender who highly recommended him, seeing that I trust my friends I decided…read moreto give the guy a shot. I've got to say I am impressed. Patrick's commitment to serving his clients is obvious and goes way above the call of duty. I had lots of questions and looked at several packages of life insurance before deciding. Patrick showed me all of the options and even helped me plan insurance ideas for my future with whole life insurance (turns out you can get insurance plans that pay you! - who knew!?) When I say he went above the call of duty I mean this: when looking at my bank statements he noticed I had excessive service fees and helped me to get rid of them! Amazing! While we were meeting about insurance he took another call from a former client and helped her with something completely unrelated. Does Patrick make money helping people out like this? Nope. You can tell that he does it because he sincerely cares about his clients and their well being. On his computer and phone he has images of all the various charities he has volunteered for over the years. If you're looking for an insurance salesman who actually cares about you AND your family this is the guy.

Michelle has a sweet and warm welcoming attitude, voice. Michelle is patient and has outstanding…read morecustomer service. From my experience with working with Michelle she try's her best too get you the best quote possible. Keep up the good work Michelle!!!!

I have been a customer since 2004 with Lazena Kelly - Andrada. My daughter is also a customer. We…read morehave been with her so long she is part of our family and she takes care of us as such. Anytime we have a claim, we have no issues with her office at all. Great customer service.

Been with Leslie and Lincoln Insurance Services since 2006. She and her team give amazing customer…read moreservice. My company has used her for health insurance. Her assistant Lil has helped make the world of health insurance much less complicated. If you need unbiased advice would not hesitate to call Leslie at Lincoln Insurance Services.

We just left Lotten Insurance after over ten years with them. The level of service and treatment by…read morethe owner, Gloria, tanked over the past year. The last straw was when we asked Gloria to add our new vehicle to our auto policy. I provided her with all the necessary details and information. She confirmed receipt of the information via email then completely dropped the ball. Came to find out we were driving without our vehicle having coverage. This could have been disastrous!!! When I brought this to her attention she failed to even acknowledge the issue (much less apologize) and had the audacity to try to distract me with an unrelated matter. I admit I should have followed up but I trusted that things would be taken care if as promised. Cheryl is very pleasant to work with but due to this monumental mess up with the owner we were not willing to put our trust in Lotten Insurance any longer.

Cheryl is Amazing! She is always so knowledgeable, fast, and makes things so easy for us!!! I've…read morebeen with Gloria for over a decade, and I can't say enough about how well her office is run. We've referred many friends and family over the years, and all are definitely pleased. So nice to have such good help when dealing with something like insurance!

I heartily recommend John to anyone looking for an insurance agent…read more I've been a State Farm customer for just about 50 years now. Not all agents are the same. I recently switched from another agent who was either incompetent or unethical; either way not providing the service I expect. John was able to straighten out the problems created by the other agent and save me some money in the process. It is delightful to work with such a consummate professional as John.

Susan has worked for me and my wife as an insurance broker for years. She is a consummate…read moreprofessional and works in the best interest of her clients. She has a great support staff that always follow up in a professional and friendly manner! I have no vested interest in recommending Susan.

I have been working with this agency for several years. They pay great attention to detail and…read morehave been very helpful in determining the amount of coverage. Their billing is clear and understandable and their staff is always helpful. I have several properties insured with them. I recommend them highly.

Angela campos is not responsive at all. Emailed and called and no response what so ever.read more