I was in an accident where someone totaled my vehicle, so I found myself forced to get a new (used) car. When I went here I found something I liked but needed an idea of what payment I would possibly end up with as I can't afford a high payment. So the salesman said he would run some numbers with a soft pull of my credit (not a hard inquiry since I know it's not great and didn't want multiple hits during the process) so I said ok since it wasn't a hard inquiry. Well the payment came in too high for my budget so I had to pass however the next day I got a notification (because I follow my credit) and these guys LIED 100% they did a hard inquiry. If I could dispute it I would, they were not authorized from what I was told too complete that. Thanks for the 3 point loss, which is why I didn't even consider looking to see if they had anything more affordable for me and I will tell anyone looking to avoid this place as they are definitely liars. read more

Great staff and service. I'm always treated with utmost importance and urgency, I am part family so maybe little partial lol, but have bought all my vehicles there,love my Acadia! ! Always friendly KNOWLEDGEABLE And Helpful. Best dealership around! ! Shoe read more

Peruzzi Buick GMC - 2014 gmc Acadia loaded ! My baby! ! - Car Dealers Near Me - Fairless Hills, Pennsylvania

Response to Dealer reply (be sure to read my review from 5/25/16): Mr. Young, It is very distasteful that you would reply with false and misleading information. First you state that the sensors are in working order, when you can see by the video posted in my review on 5/25/2016 that the sensors are not in proper working order. Second, when I purchased the truck, the agreement was to install backup sensors. There is an unspoken understanding that they should be installed to the level required to have them operate properly. They clearly are not operating properly. Your dealership attempted to cut corners and save some money installing only 2 sensors in the incorrect location. As seen in the photos in my review, they were not where the aftermarket sensor manufacturer recommends placement for proper operation. Your dishonesty in your reply is unfair to potential customers who should be aware of the way in which you conduct business. read more

i dropped my car off for an inspection at 9am. i got a call at 2pm letting me know that something came up and they will not be able to work on my car that day...let me remind you: i had an appointment scheduled at 9am. i understand its not a $1.000 job and you will not be making $$$ but this is low. i purchased a car for my daughter at this dealership and spend a lot $$$ on servicing it, but this was it for me. i would not recomend this dealership to anyone read more

This place didn't seem to change much . This is an old review that I had never did ,but feel I should to warn others. I traded in a 1995 Pontiac transam for a 1998 convertible transam in 2001 .The next day I brought the vehicle back after my mechanic notice the back end had frame damage . They blame it on me. Really under the the rear bumper that looks brand new .I over heard the service department wanting to strangle me for repeated returns 3 days in a row. There was one mechanic in the back that said he really felt bad for me .There's always 1 good apple in a bunch. I had no choice and traded that one in and lost more money for a new transam .Never again and learned so much from crooked ass people at Peruzzi in fairless hill pa. read more

The service personal are great, but some of the prices are just too high. The cost to change a cabin air filter is $90 plus tax. Engine air filter $70. Appear to be out of line with the amount of work required. read more

2 complaints: No live operator. You need to know the extension of the person you're calling or the call will be dumped. There is no option to take you to a directory or even an option to choose a department. So if you don't have someone's extension, you're not talking to them. Second complaint - They must think people (their customers) are really stupid, given the tactics they use to sell. I guess it must work on some people, but it's insulting for the majority of us. read more

As I read these reviews that came before mine below, I noticed the General Manager responded to earlier reviews. I doubt I will be as lucky to gain a response from him as well. I can only wish he or anyone in upper management even takes time to read my review. However they should as it pertains to future sales. My name is Jorge Duran and I placed an hefty parts order for a 2015 GMC Sierra Denali I am restoring. I normally use closer dealers for all my parts in my restoration projects, but an associate of mine refereed me to Peruzzi. "BIG MISTAKE"!!!! Its been over 3 weeks since the order was shipped ( not placed, that was the week before but just shipped) and I still have to yet receive my entire order. There were no parts on back order before you think that's why. The carrier failed to follow the way the dealer shipped the parts and broke the pallet down cause separation of my parts. As a result the carrier only delivered part of my order. More than 1/2 of my parts did not make it. When I called the dealer to see what was going to happen, crickets!!!! I had to chase down Miguel to get answers and in the end all he could say is " Sorry but its not my fault, its the carrier". While that is partially true, ( the carrier really sucks too) I would have expected Peruzzi to make it right with me as I was Peruzzi's customer and not the carriers customer. So instead of sending out what I was missing as I had been told by Miguel on Monday( only after I reached out to him AGAIN), nope he waits again for me to reach out to him yet again and he tells me the carrier found my missing parts and will deliver them Friday. So I called the crappy carrier and they could only guess if they would be delivered today. Those were the exact words of the carrier. I am so desperate for my parts to complete this project that I even asked if i could just go and pick up my parts myself, and was told no because the parts were already on a delivery manifest and could not be changed. They had not even left the carriers terminal yet. I called Miguel and got the same crappy story about it being someone else fault and nothing being done. Now my deadline for completing this truck and having it ready for sale, has expired and it is now costing me money each day this is delayed. Business must be really good if you treat your customers like this!!! Must be nice to be able to afford losing good large volume purchasing customers. I would never treat a customer like this and if something went wrong, I would make sure to make it right. However that is just me!!! read more

Horrible service. My wife and I recently bought a vehicle at this location, and the sales process itself went smoothly enough. But then, when I had not received the car's registration by mail after over the 90 days within which it was promised to have been sent by the dealership, I contacted them for a registration status update. I left a voicemail with the title department. No response after three days, so I called the dealership again. The general manager, Jason, stated that the registration had been mailed to me months ago. I informed him that I never received it, and I requested that they send it again. Jason refused, and told me that I would have to come to the dealership (about an hour's drive away from my house) and pick up the duplicate. I asked him that, if he was unwilling to mail me a duplicate registration, could he please fax or email me one. He said no, because "we tried doing it the mail way and that didn't work, so now you have to come pick it up." It's unbelievable that that is how they treat a new customer... rest assured, however, that I will not be a repeat client of theirs. read more

I bought a GMC truck here. I am the type of person who learns his facts and actually likes the negotiating process at auto dealers. I was impressed that I chatted wit their appointment setter and described exactly what I wanted and she had the Sales Manager give me a quote by email. So I made the appointment. And I was surprised there was no bait and switch. They showed me exactly what I requested on the phone. It didn't meet my needs and again they showed me exactly what I asked for next. Admittedly the first price was a try for big money but the salesperson quickly grasped that a fair price would get better results. The second offer was startlingly different. It saved about three hours of negotiating. I think we are all happy with the result. When I talked to the Sales Manager, he said since GM had done away with their Pontiac franchise and replace it with Buick-GMC, they were more concerned with building a loyal customer base than squeezing the last dollar out of every sale. I have to say it worked. They will be the first place I look for my next vehicle. read more

I had a great experience at Peruzzi GMC on lincoln highway. Will Gray was AWESOME. very friendly, polite, knowledgeable and helpful. He helped me find a car and insurance that was in price range. He even stayed late to help me finish out the process and has called me to follow up with me and see how the car was running. I would definitely recommend peruzzi to someone looking for a car no matter what your credit looked like. They go above and beyond to make sure they can get you the best prices and a reliable car. I am very happy with my overall experience. read more

Horrible, Horrible, Horrible. True story...They tried to sell us a Mini Cooper Clubman with a defective passenger door. The door was not aligned and did not close properly. We were assured that the door would be fixed to our satisfaction. We gave a $2000 deposit, waited 1 week for repairs to be completed, made arrangements to pick up the car, drove 1 1/2 hours back to the dealer, signed paperwork, purchased supplemental warranties... only to find that NOTHING was done to the door but grease on the hinges!!! The door did not open! A clear inspection violation that was going to be passed on to my son (who was looking forward to his first car!) Please.. STAY AWAY from this place!!! They will sell you a piece of junk with a straight face; without remorse for your safety. read more

This is a great car dealer. No strong sales pitch and no pressure. They show you the cars, they walk you through everything, they don't rush you. I am very please with the car and the salesperson. read more

I was a Peruzzi GM service customer years ago and was not happy....but WOW how things have changed. How often do you go to a place of business and the manager greets you and goes out of his way to make sure your customer service experience is good! Ed Moffett was a pleasure and very professional and made me a Peruzzi customer again. I have family and friends that i told to go there even the ones that don't have a GM vehicle. Peruzzi is very trustworthy and treats you like your family. Ed is a asset to the company! read more

I dropped off my 2015, 17 month old, Buick Encore for a routine oil change. The vehicle was overfilled with oil. Ed Moffett, the service manager admits to this and documented this. This overfill caused the engine to shutdown / stop. The vehicle was returned to me with in 24hrs. Jason Young, the GM of the dealership and Ed Moffett, the service manager could not guarantee that no engine damage was done. Mr. Young would not give me an extended warranty. Ed Moffett said he would, but that never happened. Mr. Young offered to trade in the vehicle and get me "an exact same Encore". I had an independent sales person research this and there were no "exact" Encores within a 200 mile radius. I gave Peruzzi a 17month old vehicle and had a damaged vehicle returned to me. I always had my past vehicles serviced at the dealership where purchased, expecting quality service . I was VERY wrong with Peruzzi. I will never return to a Peruzzi dealership again. read more

Very Very Rude!! Stay Away from this dealer! I visited this dealer (Peruzzi Buick GMC) 9/21/13 for a used truck I saw on Cars.com. I drove 4 hours from Central PA to see it. The salesman called me to make sure I was coming. First, when I arrived and asked the salesman what the previous owner traded this vehicle in for he told me he traded it in for a Hummer. Funny thing is when I called earlier in the week and talked to another salesman, I was told the owner traded it in for a GMC Suburban. This is somewhat deceiving!!!! After I test drove the vehicle that I went to see, the features that were listed on the internet were not the features that were ACTUALLY in the vehicle. The internet ad said it had power windows, power seats, adjustable pedals. MAJOR OPTIONS THAT THE VEHICLE DID NOT HAVE. I let Eric Peruzzi (Owner/Sales Manager) know about the errors and how disappointed I was after I drove that far to see the vehicle. His response.... " well you don't have to buy it." TALK ABOUT UNPROFESSIONAL, RUDE AND UNBELIEVABLE....I was shocked. An owner of a dealership would be that rude and unprofessional to me and my family! Horrible experience! I recommend you find another dealer that will treat you the right way!! RUN FAR FROM THIS DEALERSHIP!!!! read more

Was very up front with what my bottom line dollar was when I called. I knew what I wanted and I knew what I wanted to spend. I had done my research and was set. The general manager (Jason) assured me "we can make this happen for you, no question!". He was clearly a salesperson and didn't take the hint that I did not need selling on the vehicle, just the price. When I called back that afternoon to say I would like to proceed and to let Jason "make it happen", Alisha rushed me while on the phone and told me she would get back to me the following day after she spoke with Jason. The following day I received an email from Alisha, complete with typos and incorrect spelling, stating that Jason in fact could not "make it happen". Pick up the phone people! I felt dirty after I spoke with both of them; sleazy doesn't even begin to describe it. Alisha clearly was only allowed to answer the phone and make no decisions whatsoever, and she didn't even do a good job of that. Unprofessional and completely lacked a personality anyone would want to deal with. And the customer service overall would get negative zeros if that were even possible! Don't waste your time calling or stopping in to see these people. They can't even be bothered to pick up the phone or send a grammatically correct email. read more