We had to bring our dog here for an ER visit, after our vet didn't have the means to help her. Unfortunately our dog was terminal and we had to decide to put her to sleep. Dr Bloom and the staff were so extremely compassionate. Patient and kind. read more

I couldn't possibly recommend a place less than this. Honestly, this is the slimiest, most worthless group of people I've ever had the 'pleasure' of coming in contact with. I took my Bulldog Butters here to understand why he was having a seizure like event (turned out to be syncopes) in his sleep, but only during deep sleep, then losing control of his bladder. Let's get right to business, this place runs a massive imaging scam. They will tell you they think that your pet has a tumor on their heart, do untold thousands worth of scans, let you worry all weekend, and then when you take him back in they tell you "He doesn't have a tumor, he has severe sleep apnea and he's losing oxygen due to it, we can operate tomorrow." Already out multiple thousands of dollars due to this scam, I obviously agree to pay $3200 for this surgery (that usually runs MAXIMUM $1000) to make sure my best buddy is feeling okay. They've run tests, his red blood cell count is down but assure me in a day or two he can have his surgery. I drop Butters off for surgery, pay them $3200, and am worried sick. At noon, they call and tell me he made it through surgery, everything is fine. I'm ecstatic, can finally rest and pick him up the next day. At 3:30, I get a call that my best bud is no longer with us, and that the "surgeon" wanted to put him back under because his breathing got heavier to "Trim some swelling off". Now I'm not a doctor, but I know bs when I smell it. They did not have permission to put him back under, and my buddy died so the dr could go home. Furious, I come up to the vet, and see my little boy lying dead on a rolling cart, and they bring me a receipt for the bill, tell me it will be $350 to cremate him, and $50 if I want his paw print. AFTER THEY KILLED HIM. I tried to talk to the surgeon, who ducked me at all costs. I ended up speaking to their anesthesiologist, who barely spoke English, and had conflicting stories from the surgeon, and I caught both of them in several lies. They never checked butters red blood cell count, and did not properly treat him post surgery (IE Mandatory oxygen tent and intubated until they can't stand it anymore, I learned he was only intubated for several minutes after and thrown in a cage, then given a downer to calm his breathing, prior to dosing him to put him back under which ultimately stopped his heart). I had Oklahoma State University and Texas A&M BOTH review Butters case over the past year and they said its the most absurd case of vet negligence that they've ever seen and I should reach out via lawyers. Not to mention the people running the phones and the desk for whatever reason act like you aren't worth their time and they have somewhere better to be. Obviously because they killed my friend I disputed the transaction for the surgery where they killed him on my card, which this place then disputed??? They told me the surgeon was no longer with them, and I should sue him if I felt so inclined. DO NOT UNDER ANY CIRCUMSTANCE TAKE YOUR PET HERE. read more

Wishing I did not have to write this review, but I do want to share my honest experience of our recent visit to Capital Vet Specialists. I called the clinic at 1:30am after we found our sweet girl so sick. It is a 24/7 ER and the first one that picked up their lines. They were upfront on costs from the start letting us know they it is 188 for the vet to evaluate here. We rushed to the hospital and as soon as we arrived they jumped into action. The nurse came charging out and carried my baby girl back. They immediately started doing what they could to help. Throughout the 18 hours my girl was in their care they exhibited clear, honest, and transparent communication. From the start, the gave us an estimate on what we could expect cost wise. I appreciated how they gave us the highest range, so we could get the worry of cost out of the way. They do this so that they don't need to keep calling asking if they can do x,y,z. Anything they don't need, they refund to you. When health tragedy is at hand, no one wants to be worried about cost and I think they have a great system for maintaining a clear process on payments. I want to give special thank you to the night Vet Dr. Izeman or Eisman ( i dont know the proper spelling). He showed us great empathy and compassion and treated my girl with the utmost care. I am heartbroken to share that we lost my bestfriend, but I do want to acknowledge that Dr. Izeman and his nurses gave us the the space we needed and helped us each step of the way. Although I hope you never need to, I would certainly recommend brining your fur babies here for any overnight emergency. read more

On Monday 8/25 2am I brought in my cat, Niles, who I've had since I was 10 years old. He was having a multitude of health issues, and stopped being able to walk and was struggling to breathe. This was easily the worst night of my life. The staff on duty this night were beyond my expectations, the doctor gave me so much reassurance in saying my baby passed in my arms at arrival and not scared on the hospital bed. She let me sit in a room with him and say goodbye, and had the receptionist go over our options for cremation. They handled the situation with so much care and I couldn't have been more appreciative. On Monday 8/25 8:30pm I called and asked if they were able to save one of his whiskers for me. The woman on the phone advised me she could not locate my cat in the system and thought I had the wrong place, because the only pet coming up was my dog who I brought in 2024. I also would like to add I spelled my cat's name multiple times, emphasizing "N as in Nancy" for Niles. I gave her my information 3x, and she was able to locate Niles information, and told me that she would merge the accounts and it wouldn't be an issue again. She also informed me he was taken to Pet Angels Memorial Services overnight. I also want to add she was very empathetic and kind. On Wednesday 8/27 1:36pm I called for a status update on his remains, because of the account confusion I was very anxious they wouldn't be able to pull up my account again. The woman I spoke to was not as helpful as the prior in fact she was dismissive, asked me if they called, I advised not yet, she told me to wait for a call and if they didn't reach me they'd leave a voicemail. She told me the dates of upcoming shipments. On Friday 8/29 3:50 I called, again for a status update, and got the same woman on the line from Wednesday. She was dismissive, I told her I was anxious about it and even apologized for being persistent, and she did not look up the account just told me to wait for a call. On Tuesday 9/2 9:08pm I called later intentionally to speak with anyone other than her, no answer. On Wednesday 9/3 8:35pm I called and got Sarah, the kindest person I've spoken with over the phone yet. She looked up the account and the same issue happened, she could only see the account for my dog. It took multiple attempts for her to find my cat's information. She told me they had his remains and she was so empathetic and understanding of why I was so anxious as it's now been well over a week since I dropped him off and can't seem to get an ETA. On Wednesday 9/3 10pm I get to the office to pick up his remains, paw print, and fur. Pet Angels Memorial put together a very sweet package. I asked her when the remains were dropped off, and she advised me it was Wednesday 8/27. I received no call or voicemail as promised, and was repeatedly dismissed. Sarah was so apologetic and listened to my experience, took down the times I called, and assured me the owner Christy would be in touch with me about my experience. On Saturday 9/6 9pm I go to my mailbox and receive the kindest letter imaginable. However, after all this, his name was spelled wrong. It has Miles written all over it. The staff who wrote it are so kind and sweet, I think it was just extra salt in the wound after all the rest. It's now Sunday 9/7. I never did hear back from management. I'm actually extremely disappointed and frustrated that management didn't take 10 minutes out of their day to acknowledge my experience. I think it's unprofessional and unacceptable. I'm trying to be as unbiased as possible in this review, but if I'm honest, the person who dismissed me multiple times instead of looking up my account resulting in my childhood cat's remains being left unclaimed for an entire week needs to be held accountable. A week unclaimed when I desperately needed them has left me angry, hurt, and disgusted. Thank God I kept calling and being persistent because who knows when remains are discarded after being unclaimed prolonged periods of time. Shame on this person, and shame on management for not contacting me. Pros: Select staff are angels. Sarah, Eva, and Dr. Hanna were notably amazing. Cons: Grief process was made much worse than it already is. Empty promises. Awful damage control from management. Overall I really would not wish this experience on anyone and would turn them in literally any other direction. read more

Rude, dismissive, and disorganzied. We lost 4 puppies due to their refusal to perform an emergency c-section on our Dottie.

when I tell you I'm RELIEVED. Went to the vet crying because I was so scared for my cats, left smiling. These people are amazing at their job. with many changes happening in my home, my cats are extremely stressed to the point where they werent acting like themselves at all. I explained my situation to the vet, and she told me it doesn't sound as bad as I thought it was. I was there for max an hour and everyone was so incredibly sweet and helpful. if I have another emergency I'm definitely coming back here. top notch care. thank you again guys!! read more

This group will NOT touch your pet unless you are able to afford their exorbitant prices and fees. They will literally allow your pet to suffer giving you only one option, to put your pet down. Extremely disappointed. Heartbroken and devastated. Please only take your babies their if you can afford it read more

Dr. Apollo and staff, Tiffany, Ana, and Sarah, cared my dog, who was in crisis, superbly. They kept me informed throughout his procedures; there were no surprises including estimates. In fact, they credited my card as the estimate exceeded the total for services. They were professional and kind. Even a male tech carried my sleepy pooch to the car for me! The facility is spotless. I highly recommend Capital Veterinary Specialists in Jacksonville, FL for your pets emergency needs. Thank you! read more

I think communication could've been better. They wanted to perform surgery on my very old cat. I just wanted her to be comfortable in her last few days even if it meant putting her down. read more

Sarah answered my call and was very attentive from the start. She offered many options, and as soon as I arrive, checked me in swiftly. Very attentive and professional. Brenda was quick to come in the waiting room, and Dr. Allen was fantastic with explaining everything. This is the only place I will ever come for an emergency! They immediately took my baby into the oxygen chamber and offered different options. Kelli from ATL was attentive as we read more

Capital Veterinary Specialists, Jax - Cheech - Emergency Pet Hospital Near Me - Jacksonville, Florida

See all

They are the best. Joey was hit by a car and they treated him as if he was their only patient and very friendly and respectful to me. The cost was reasonable for emergency services For hospital part. He had broken his femur and had to have an operation to put two pins in it to help mend it. I feel like this cost was also very reasonable. Both time they broke the cost down for me so I was able to make the decision to stay here or go some where else. Hands up the price was good especially for the service They gave. I had called ahead and they were there waiting. They let me call anytime of day or night to check up on his condition As he had to stay a few nights before surgery To make sure he stayed stable and out of pain. He also had to stay in an oxygen tank for a few days. I highly recommend this facility For cost and quality of service. read more

This is a great emergency vet clinic with friendly and caring employees. We had to transfer our male cat to them after it was discovered he had a urinary blockage. The wait time was not bad and they got him in with urgency. The employees called me frequently with updates and I felt secure and happy with leaving my cat in their care. The vet bill is always higher than we want but surprisingly I felt the prices were fair and as expected. I hope to not have to bring any of my other pets to the ER again but if I do I would choose to come back here. My cat is doing well and fully recovered from his urinary issues. read more

Capital Veterinary Specialists, Jax - The cutest patient :) - Emergency Pet Hospital Near Me - Jacksonville, Florida

BE CAREFUL WITH YOUR BABIES! They are money hungry! My baby went in for liver surgery. She was hospitalized for 5 days on the 6th day I took her home. I noticed her paw was black. I didn't think much as it was the IV paw. The second day it was complete gashed open. The pictures are In order with the last being 9/5/24 (today) Once I approached Chelsea the "manager" I was informed she would not financially support my complaints and they they were doing me a favor by not charging me for wound care THAT THEY CAUSED. read more

Capital Veterinary Specialists, Jax - Today 9/5/24 - Emergency Pet Hospital Near Me - Jacksonville, Florida

See all

I don't feel comfortable with how things were handled during my visits. At times it seemed like pets were handled a little rough, which made me uneasy. Some of the staff didn't inspire confidence -- it honestly felt like they weren't fully trained for the level of care they should be providing. That leaves me very concerned for the safety and well-being of the animals here. To me, it seems like for some of them this is just a job, not a calling, and that shows in how the animals are treated. read more

They gave my dog double the amount of anesthesia he was required for a surgery, it caused him seizures and when we came back regarding the seizures, they told us they can't do anything and that we can either euthanize him or take him to a neurologist. Tracy is great there and was the most helpful, sending me pics of my baby and playing music for him, the music i played for him every night. Unfortunately, mistakes happen. But the fact this place has more 1 star reviews than 5, says enough. I have a friend who also lost their dog under the care of capital vet. Very unfortunate, don't recommend. Tracy helped give my dog his best last days, but i do not trust any of the other staff, especially not those who do or participate in the surgeries there. read more

No review can be put into words with how amazing this facility is. Our pup got hit by a car last night, three vet techs came out instantly and assessed her. Dr. kept us informed all night long with different options and treatments. We were able to go over a variety of different estimates. It seemed as if they really cared for her as their own. I am extremely grateful for the staff and their quick care. read more

Fantastic and very knowledgeable staff. Extremely kind and compassionate to pets and pet owners!

DO NOT BRING YOUR LOVED ONES HERE What a wild experience. we had a kitten we were attempting to care for and while he was getting better, this was our last choice due to previous reviews. he had a respiratory infection that we were caring for but today he started nosediving today. we are both poor college students just trying to do our best and their pricing is outrageous! quoted us 4 grand. i understand pet care is expensive, but even with the payment plans they had available, between two college age students we could not pay the bills for the care. we were denied on the payment plans. their doctor who helped us sign the ama was very rude and inconsiderate, telling a anxious pet owner that by seeking care elsewhere we were killing our animal and "if you cannot afford to take care of your pets you shouldn't have one" absolutely no empathy or respect. DO NOT GO HERE. if i could i would leave 0 stars read more

Good thing my dog isn't near death or gushing blood, press 9 for an emergency and they just out you on hold. Not even, "can you hold one moment?" Nope, I called 16 times. They just put you on hold. They write a script for something NO PHARMACY HAS IN STOCK. When you tell them this, they're reply is- take to a different pharmacy. Are you fucking kidding me? Nice way to run a business. I'm surprised your still open read more

I've read good and bad reviews about this place!! But I loved it, my dog was a regular for over 3 weeks!! I mean prices are insane but my vet was actually more money! The workers were super nice!! My poor Blue was attacked by 2 dogs and had to get stitches in her paw, within 24 hours it was infected. Now from my first to 2nd visit I feel like whoever took care of her the first time felt like they could of done better( my opinion). But I'm super pleased about how everything went in her recovery there. The only thing is I wish I could see where my dog is and how things go in the back but other then that I would definitely go back. read more

See all

Bonnie easily there two days and she unfortunately crossed over the Rainbow Bridge. She was in some much distress and suffered so much. The Doctor that was on duty January 16th was wonderful and kind to my Bonnie and then again on the 17th when she passed over the bridge. I would wholeheartedly recommend these Doctors read more

Capital Veterinary Specialists, Jax - Bonnie - Emergency Pet Hospital Near Me - Jacksonville, Florida

Brought my very best friend because he had blood on his stool, this was last minute and was lucky that they were able to get us in. Blood work, Ultra Sound, these guys are awesome, from Dr. Leo Londono, to Jenny the department manager, and of course Katherine, who has been taking care of him for years, they all made sure to give us both the best care that we could ask for. I can not express how much how unbelievably grateful I am that we found out about this wonderful, giving, caring group of people. Next stop surgery on to remove his spleen. Will have to be without my guy for a little bit but as hard as it will be I know he will get the very best care from these guys. Thank you for all you have do e and continue to do for us!!!! read more

If you are looking for a kind, compassionate and caring vet! This is NOT the place. My wife and I took our dying guinea pig there at 10:30pm at night. All we wanted was to have a vet check him with a stethoscope to see if he passed. He was gasping for breath a few mins before that. The lady at the front straight up told us sorry we don't see small animals here and we can't take resources away from our emergency cat/dog patients. Huh?? My wife was literally crying and she said sorry can't help you. Then she followed it up with this: well if he stops breathing then you know he is dead!!! Are you kidding me? The lack of compassion and common decency was OUTRAGEOUS! My wife called her back when we got home and the lady then hung up on us. PLEASE BEWARE! Do not take your pets here! They DON'T seem to like animals. So heartbroken. read more

Capital Veterinary Specialists, Jax - Capital vets specialist - Emergency Pet Hospital Near Me - Jacksonville, Florida

The person who answered the phone was polite, but they would not help my dog at 11:30pm. I explained my dog was bleeding quite a bit through her rectum, throwing up, and extremely fatigued. The person said they maxed out in appointments for the rest of the night. Why doesn't a 24 hour emergency vet hospital have enough staff and facilities to treat very ill animals? What if emergency rooms refused to except very ill humans? In all fairness, I called two other 24 hr emergency vets; one was also full and the other never answered the phone. read more

I was referred here from my vet because Capital has both internal medical and surgical. If you're not having an emergency I strongly recommend you bite the bullet and go to UF. I've taken my dog here multiple times to try and diagnose an issue with no luck. The vets are great but they don't communicate with each other so there is no benefit to having both internal and surgical in the same office if you don't know what you're trying to treat. The real problem is the front desk. You make an appointment but you're not allowed inside to check in. So you call and wait in your car with your pet 30+ minutes after your appointment before they even see you. Sometimes you're allowed in with your pet, other times not. The nurse checking you in clearly doesn't communicate with the vet because they're asking you questions you've told the vet multiple times already. And then when you go to get your pet it's another 30-60 minute wait because only your nurse can check out your pet. Even though there is clearly a record of treatment (quoted and signed off on) and you talked to the vet in length already. VERY flawed system. read more

Regrettably, my recent encounter with this pet surgeon's office was disheartening. The front desk staff displayed a lack of warmth and empathy, which made an already stressful situation more difficult. I called three time to ask about pre-surgical bloodwork for our pup to be sure she could handle the surgery and was finally told (on the third call) they take blood just before the surgery. Not leaving much time to determine if the pet can handle the surgery. Surgery went well, and we took our baby home. Three weeks to the day of her surgery, we had to put her down at our usual vet's office because we found out she was riddled with cancer (stomach and liver). I called Capital Vet to make them aware our pup would not be coming in for subsequent post-surgical checks and to ask for a copy of her pre-surgical blood work. All they did was a Chem 8. Not even a CBC (complete blood count) which would have surely should elevate white blood cell count indicating an issue. They happily took our $4,000 and were done with us. Not one call back from anyone on staff. We are deeply disappointed by the center's inability to acknowledge the loss of our beloved pup. Their insensitivity during such a vulnerable moment was truly upsetting. I hope this establishment takes steps to improve both their customer service and their approach to supporting grieving pet owners. read more

The service was Awesome. We got our 8 old Bully puppy ears cropped. It was horrible. They provided great service for our Puppy. They fixed his deformed ear. We thought he was going to loose his right ear. He had surgery. Brett G. Darrow and the Capital Veterinary Specialists Surgery team was phenomenal. I am so happy with the work, the ability to save "Beast" ears! Thank you... read more

Capital Veterinary Specialists, Jax - Friday when they treated him for infection in his ears! - Emergency Pet Hospital Near Me - Jacksonville, Florida

See all

This is a tough review to write because our fur baby, Crash, didn't make it. However, the staff was extremely compassionate and the Dr. was very kind. He spent time with my husband and I explaining what he believed was wrong and the procedure he planned to do. He talked to us in very clear terms and empathy. We felt that Crash was in good hands and that the Dr. did everything he could. read more

Dr. Darrow did a splenectomy on my 12 1/2 year Golden a few weeks ago. Our experience was A+ ... The staff was kind and responsive to my calls. Dr. Darrow called to discuss the surgery in depth and called again to explain the biopsy results. Dr. Darrow exhibited professionalism and went over and above on Teddy's treatment. We were concerned about the tumor on Teddy's spleen. When Dr. Darrow performed the operation he not only removed the spleen but he took a sample of Teddy's liver to be sent out for biopsy as well. And ... he did a gastropexy (tacked Teddy's stomach to wall to prevent bloat). I really appreciated his initiative. And, the best news ever, both the spleen and liver were free of cancer read more

Capital Veterinary Specialists, Jax - Emergency Pet Hospital Near Me - Jacksonville, Florida

Establishment is not to be trusted. Employees are deceitful and corrupt. We were pet sitting and one of the pups got out. A neighbor reported it and gave him to "Savannah," a vet tech she knew who took our dog almost 20 miles away to her own clinic (Capital Vet) and held our dog hostage and wouldn't allow us to take him home, citing he was dehydrated (they did NOT give him IV fluids) and horribly shaved him down. The manager, Catherine, said our dog had been taken to Animal Care/Control (not true) and if we didn't leave the property we could be arrested for trespassing. We spoke with JPD and were told we would be able to pick him up the next morning but, when we arrived, we found out they had let Savannah (the VT) take our dog home with her overnight! We called police again and finally ACC helped us get him back with a "hand off" from Savannah...8 hours later!! Horrible situation...I've never experienced anything like it. BEWARE!!! read more

They made something very difficult very seamless for which I will forever be grateful for. True Professionalism and Compassion, I would recommend this clinic to anyone in need. This was one of the roughest days of my life bringing my 14 year old baby in after rushing back from a trip as he took a bad turn and we wanted him to be at home when he passed. They got me in and got me out and we had Harley's ashes in a couple of days. The price was very reasonable and the service superb. Thank you from the bottom of our hearts for making out last moments with Harley very loving and peaceful. read more

Two years ago I had brought in my dog Coco not knowing what to expect. My dog was in a very bad shape she got hit by hit and run and we don't know how long has she been on the side of the road until someone has came to my house and told us what happened to her. When we brought her to the hospital they had given her a 50-50 chance, and not knowing what tomorrow would bring. We had asked the Doctors to do the best they could to save her. My family and I are very thankful for all the staff and the doctors who saved her, they had helped us financially and helped us go through the process in caring for her. They had saved my Baby, and now she is just as happy and running around, after they told us she can never walk again. Once again, I want to say thank you to all the staff for saving her life and for not giving up on her. read more

They suck!!! My dog has been there twice with a bleeding mouth l! Now a third time today because he was supposed to get a transfusion of blood which he never got after an hour of waiting!!! I'm so over them!! They suck and are very rude on top of it!! Please find another emergency hospital before you go to them!! read more

Horrible service, and unqualified doctors. I took my dog to the vet Saturday morning and they said she needed emergency surgery and referred me to Capital Veterinary Specialists. When I got there of course they made me pay for yet another ultrasound even though the previous vet had done one. They came back saying the issue was not emergent and the surgery did not have to be done that day, to look within the week. I got my dog home and she turned from bad to worse and was horrible on Sunday. I took her back to the first vet Monday morning and they did the surgery immediately and said that it was bad and she had a small rupture that turns deadly. I feel that Capital Veterinary Specialists should refund my money spent on the over priced ultrasound they did when they already had one to go by. But they won't because they are a bunch of under qualified money hungry people. In response to Capital Veterinary specialist: You guys like to leave information out...First if all she was well hydrated because I had force fed her water through a syringe, which I TOLD your nurse. Second and most important I was sent to your clinic from another vets office for EMERGENCY SURGERY. Also i stand by that she was seen by an underqualified inexperienced person. When she did have the surgery performed on Monday morning it was not clear liquid, it was puss...take it up with the surgeon her performed her surgery to state a perforation had not occurred, this is what she told me, that when she went in there was indeed a very tiny perforation that had started. Bottom line...I will tell anyone and everyone not to use your services! read more

Capital Veterinary Specialists, Jax - Yep, very "inexperienced" - Emergency Pet Hospital Near Me - Jacksonville, Florida

It's a necessary Evil! Emergency Vet's are absolutely necessary, but can be expensive. Based on 'Murphy's Law' alone, having a Veterinarian Hospital open past the hours of 5 pm & all weekend IS imperative as a pet owner. That being said, you are obviously paying for the eminent nature of the Visit @ whatever Ungodly hour your Fur Child decides to have an emergency. Aka=more expensive than a visit to ur Primary Vet, But to be honest,NOT as expensive as i had expected! (A visit in which we rushed there unannounced as first timers,@ 5:45 pm after finding my Main Coon feline Fur baby in respiratory distress! Checked in & tended to rather promptly. Then seen by the Vet Tech first, followed by examined by The Vet on duty, then both the Vet & Vet tech Came in the room I had been waiting in & brought my baby back to me.They spent a good 15+ mins with me. Very caring! They made me feel 100% better then when Hattie Cat & I arrived. exam+ Pill administered+departing w/fur baby in tow @ Approx 9:45 pm = $165. One Con=they don't have a pharmacy. SO the RX they wrote,can be filled online @ 'Chewy' or something alike. UPON my doing so,it did take Capital a small light year to approve it/communicate wit Chewy. Therefore, it took 2 wks to get my Cats RX shipped to me. OVERALL=I recommend Capital ER Vet! Try to go to ur Primary Vet whenever possible of course, BUT that said, CAPITAL is comforting, accommodating, affordable, prompt & there when u need them! :) read more

Please DO NOT take you beloved pet to this company. After calling the office and explaining that I believe my Westie would need a C-section . They said bring her in for an examine. I took my in labor pregnant Westie there on Thursday. Thinking she needed a C-section. They put her in a cage for three hours. Not once did they check on her. After multiple inquires on how she was doing, they finally took me back to a room with NO examining table and said they didn't have an anesthesia tech so there was nothing they could do and referred me to another Vet. In the process, three of my unborn pups died. PLEASE, IF YOU LOVE YOUR PET. DO NOT TAKE THEM TO THIS AWFUL PLACE. read more

If I could give negative stars I would. This team was the catalyst for our beloved Loomis' death. The FACTS: At 3:11pm, the vet (Mallory Nebel) called and told us that he had a respiratory infection and we could come get him. We arrived close to 4:30pm and had to wait in the lobby for nearly 2 hours. When we got into the room, Mallory Nebel asks us if we've ever seen any "bruising" on Loomis. Which we have never seen. Then goes on to tell us that, she had to "part his fur" and "shaved fur off the front paw" to really see it. She just wanted to "prepare us for that when we saw him". She goes on to say that she was concerned about his ability to clot. She said, "leave the bandages on for a few hours and watch for bleeding when you take them off". She offered up a blood test to test his liver function, which we agreed to and waiting another 20 minutes to be told that is was all good. She told us that if he continues to bleed from where the IV's were stuck in that we should consider having a clotting panel performed. Then in comes the discharging vet tech with Loomis...and a VERY different story. Whomever inserted the IV, very clearly noticed the blood in his legs and tried to stick him again. But it was getting worse, so they stuck him in one of his back legs with the same result. SO THEY STUCK him in his OTHER back leg. 3 of 4 legs now are damaged due to their negligence. When we see him, our jaws dropped. This was certainly not barely discernable. His legs were swollen and purple! This begs the question... why did the vet lie to us about this? I've been told by the hospital administrator, Katherine, that they have performed their own "internal review" and surprise... they've deemed themselves not guilty of any wrong doing. But what is really the kicker, is the way they have apparently changed their records. Katherine, told me that "you declined the additional tests recommended". We did what ever tests they offered up and paid no questions asked in full faith they had our best interests in mind. So, after that conversation, I went back to the records we were given and sent to our regular vet. So, now I am wondering if they changed the records to fit their narrative. The records we have in the follow up section it says "Your vet: 1 week for chest radiographs." Is it just me or does something seem very sinister in all of this? We had Loomis at our regular vet at 8am the next day, then at First Coast Emergency Vet that afternoon. Loomis died of internal hemorrhaging. Capital Vet damaged 3 of 4 legs - they took away any chance that we may have had to identify and treat, basically sealing his doom. On a side note, they refused to offer me any refunds, so I am forced to escalate this legally. I will also be sharing my story on every public forum I can to save another pet. I have photos and original copies of records to back up my story. DO NOT take your pet to Capital Veterinary Specialists. They do not care about anything but lining their pockets and will lie and commit fraud to do so. read more

Horrible greedy people. Lack of communication. Uncaring. And then they mocked us. When questioned about certain procedures they couldn't explain why. Called us stupid and poor right outside the exam room door. We only ever saw the vet for about 40 seconds after being there for almost 7 hours. One the bright side.... our furry survived and is doing excellent! No thanks to them. Unprofessional and they lie. Do not take your pet here. It's all about the bottom dollar no matter what. read more

It has taken me almost 4 weeks to put together the words to describe how awful our experience at this "emergency vet" was. The lack of compassion, the lack of communication and the dishonesty that was portrayed by the individuals we interacted with was unfathomable. I brought my 12-year-old dog, Hurley, to be examined around 3:00am for repeated and prolonged seizure activity. Unfortunately, the only other 24/7 ER was in a surgery that was going to last at least 3 hours, so they referred us to Capital Vet. When we arrived, we were checked in by an employee that didn't seem to care to be there. We explained what was happening and there was absolutely no sense of urgency. Once we were finally taken to the back, we found it was very strange that none of the "exam" rooms even had an exam table. We soon found out that they take the animals to the back instead of performing any kind of exam while you are in the room. Very odd. We had the feeling that after having dozens of back-to-back continued seizures with no improvement of oral medications, the length of time it continued and his current state, we had the feeling this would be our last goodbyes. To our surprise, that was never even mentioned. They took him to the back to get him started on an IV and some medications. Shortly after, we started to hear a terrible screech and howling from the back. It went on for 30 minutes before someone else came into the room. Surely that didn't sound like Hurley. But much to our surprise, the vet confirmed it was. He explained that he was probably just really scared as he was going through the symptoms of getting on the medications. The physician and tech seemed to believe that Hurley would just stay overnight, get IV meds and be back home in a few hours. It was almost as if he didn't want us to say no, because the next thing we knew, they brought Hurley in, completely panicking, howling, screaming, chattering his teeth, crying and set him directly on the FLOOR in front of us. He said "this is what it would be like to take him home right now if he doesn't stay the night. He will stay and get the IV meds and go home." My sweet Hurley was in complete distress and it was horrific to watch. With the glimmer of hope & wanting to get him treated ASAP, we agreed to the very expensive night stay and we were under the impression that we were wrong about the whole situation and he would be fine. Before we left, we were reassured that Hurley was now resting quietly and not in distress as he was partially sedated and on the IV continuous infusion. After about 10 hours, we received word that Hurley was continuing to have seizures and they recommended euthanasia. How did we have so much hope and that wasn't even in the cards 10 hours before? It wasn't even mentioned or discussed. When we arrived back at the office to say our final goodbyes, we were put into another "exam room" as we waited on the vet. Again, no exam table. When he entered, he reviewed that Hurley was not improving at all and would recommend euthanasia. We expressed that one of us would not like to be in the room during the event. The vet stated he would have someone come in with the paperwork. We could hear the same sound of howling, screeching in pure agony as we sat there. We questioned the vet to see if that was Hurley. To which he replied "no, he was on the other side." We waited and waited for the paperwork to show up as we listened to the cries. 30 minutes later, Hurley shows up in our room on a lunch cart. The girl drops him off, says nothing, and leaves the room. Hurley was in COMPLETE distress. These were the same sounds of distress we had listened to for the past 30 minutes while we waited. Time started to stand still. I tried to comfort Hurley but he was completely panicked and short of breath. We yelled out into the back again for someone to come help. Another girl came back and we told her that he needed help and was suffering. A few more minutes later, she arrived with the paperwork to be signed and stated "Wow look at him barking at us" and starting laughing. I could not believe my eyes and ears in that moment. How could someone be such a terrible person and say something so insensitive during a time like this? We again told her to get the vet immediately. She left and came back in the room to say "I was being insensitive before." Apology or not, the damage was already done. We signed the paperwork and handed it back. The next minute the vet was in the room, gave him the meds and he was gone. Then quickly took him away. He was gone :( I could hear the girl with the paperwork walk to the desk and the two had a discussion that stated "oh they chose to euthanize and signed the paperwork, cool beans" as they shared another LAUGH. How does an emergency vet have such LITTLE COMPASSION for animals, zero professionalism and practice so dishonestly just to make a profit??? We now live every single day reliving the terror of Hurleys' last hours. read more

Administration is absolutely horrible and can't figure out what's going on. I've been told four different things regarding my pet's care and cost. Staff is rude and will answer the phone and leave you on hold forever. read more