Very unprofessional she cut my 70+ y/o Mom's fur baby which caused a severe infection immediately…read morefollowing the "butcher session"! She accepted no responsibility nor offered an apology. Instead she was quick to point out that my Mother signed a form that indemnified her business of any wrongdoing if she made any mistakes prior to even taking him into the back. For an animal to become infected so quickly indicates that her equipment and or facility is not clean or being cleaned properly. Taking your extended family to this contaminate breeding ground is a health hazard at best.

Place always smelled good- she sell air fresheners/ candles…read more My pet loved Spa Day w the previous owner. Any Spa- my pet love. She use to be excited but not anymore. Her Last 3 visits she came back sad. Unusual. Last visit appt was at 10. I did not get a call back, text back or update. I went to the store at 5:00. She ask for 20 minutes. I returned at 5: 00, she needed more time. I can back at 6 ( closing) my pet was not ready. I came back at 7:30 and pet was finally finished. 10-7:30 was absolutely too long for a senior dog.- any dog. Owner said dog needed 5 baths which is not true. She assumed my pet was not bathed for 5 months. She is disorganized- I pulled the calendar and showed her my pet was bathed every 30 days. She was shocked at my records.. The last visit w her was January. - owner did not have record. Her record keeping is not up to par. I personally groomed in February. We are in March. My pet is an inside pet and mall walker- one wash and condition is all that is ever needed. She would always compliment me on my pets coat. I always get compliments on my pets coat. My dog is 14 years old. I KNOW MY PETS NEEDS. Owner just kept saying she had a bad day. I gather she had a bad day but don't blame my pet. Owner overbooked. I noticed 2 -100 pound long haired dogs. I noticed a total of 7 dogs were picked up in the small wait time. Owner was overwhelmed, erratic, emotional, and disorganized. My pet was sad and took a few days to recover from the groom. Just looking at the px in gram. The pups look sad in the eyes. Tongue hanging out was not a smile- they are thirsty. Pet Parents--. Heads up. Lana/ Silky Pups- what happened? Get it together. I don't trust you and I won't be back.

Amy was wonderful! She came to our house and gave our Schnauzer a very nice haircut…read more Our dog looked great and it was a pleasure not having to drop him off and pick him up. I would recommend her again. We have found a new groomer for half the cost and twice the convenience.

Amy did an amazing groom on my dog. She is very professional and was so great with her. I highly…read morerecommend her!!!

jiffy had a great experience a few times now at shampoo chair is go to operator is ERICA! Very…read moredetailed, kind and patient. Most importantly Jiffy loves her and is comfortable with her! I wish I could post the picture of today's haircut

Top notch job with our two shitzus ! Thank you so much ! She cut two difficult puppies with ease!…read moreWe loved Erica skill ! she was professional and beside very talented with the shitzu breed . Thanks again !

I travel far and wide for precision grooming for my two standard poodles…read more The groomers here are very talented and so kind. Always greet me with a smile. Shout out to the owner Aliana and groomer Jackie for an excellent grooming today. I was even surprised that they were ready earlier than I expected. See for yourself...

I had several issues , one time my dog had scratch in his groin. The next visits my dog seems to be…read moreso scared to go in and really refuses to come, he was shaking and stressed.

I brought my 8yo terrier here for a grooming. He gets very anxious but the team at Dog & Bone Club…read moremade him feel right at home! They were gentle and amazing, he came out of the grooming looking fresh and perfect! The groomer followed the picture and my specific requests about his facial hair exactly as I requested. Can't wait to come back and check out the daycare - we got a tour of the facility and it is so fresh, modern and very clean!

Shortish version Our…read moredog was nicked during a sanitary trim, and was was bleeding a little when we wiped the area where she was nicked. She has razor burn so severe that we had to put a cone on her to prevent her from constantly licking herself. What became very worrying was that she has not eaten much, drank very little, and has not peeped or pooped, and just lies there at home for the past 24 hours, refusing to move. We tried speaking to the manager, Daniel, when we bumped into him at the vet, and he said "1 sec" and never got back to us. Eli (business owner) followed up while our dog was getting a x-ray to explain to us that they didn't do anything wrong and that they are not liable to pay for our dog's care, even though we never indicated in any way that we wanted them to. No matter what, a dog who has never had any issues with grooming, should not be in this state after a sanitary trim. And no mater what, someone should have communicated to us what had happened. After what has occurred and the way the whole situation was handled, we no longer feel safe or OK leaving our dog here. Longer version with more details below. ---- I am as level headed as they come. Feel free to look at my profile, all my reviews are only 4 and 5s (And have been leaving reviews on Yelp for over a decade), and don't believe in leaving negative reviews, as I don't like the idea of negatively affecting someone's business. I've decided to break my rule, because there are some clear issues with Dog and Bone's grooming services. Our dog gets monthly grooming, and has never had a single issue. We decided to give this D&G a try rather than our usual spot, because our initial first impression was so positive, and wanted to give them more business. But after leaving our usual instructions that we've given to every other groomer, when we received our dog, she could not stop licking her vulva. We would walk a few steps and she would start licking herself. Until finally she refused to walk anymore and I had to carry her the rest of the way home. At first I thought she was just not comfortable with the sanitary trim (which also has never happened before), but when I got home and wiped her down in that area there was BLOOD. My belief is that she was nicked and has red bumps, which looks like razor burn. I am unsure, because no one has bothered to communicate to us that anything happened. It was terrifying not knowing what had happened and needing to guess. Not only did the groomer not follow our directions, but our dog was hurt, and still not herself. Following our arrival home, for 24 hours she has refused to eat, drink much water, and keeps on trying to nip/lick herself, and refuses to move. We sent Daniel two emails documenting everything with pictures, videos, etc. We took our dog to an Instavet next door (same owner) and she continued to not eat or poop, and bumped into Daniel when we tried to speak to him he told said us 1 minute and never bothered to return. While our dog was getting an x-ray Eli (business owner) called us and awkwardly tried to suggest that the issue did not occur at day care or grooming, and was trying absolve himself of any wrong doing, which we did not understand, until he got to his point about not being obligated to pay for our dog's vet bill. We are deeply worried about our pet's well being, and to call us while our dog is at his vet to try and absolve themselves of any wrong doing made us so angry, due to his cold and uncaring tone. Holy crap, I could not believe what I was hearing. All we carried about was the well being of our dog, and the call just made us feel worse. We have sent our dog to dog and bone club multiple times a week for the past month. They have completely lost our trust. Accident can happen, I can be understanding of that. But the severity, not communicating, trying to tell us that they're not liable to pay for our dog's vet bill, when we made no indication that we wanted them to pay in any shape or form, is not acceptable. Collectively, my wife and I have spent 13 hours at the two vets this weekend, and nearly ~$800 dollars thus far in trying to diagnose and address an issue that happened on their watch, on top of a $50 sanitary trim. Stay away, don't risk it. There are plenty of other places to go to in LIC. I will leave things off with a positive in that Sarah at the front desk is kind and super nice.

Adam is great! My rescue Leo is very shy with people and very particular with who he warms up to…read more It only took a couple of walks for him to feel comfortable with Adam--so much so that if we ever run into him in our walks, he runs straight to Adam to say hi. He's great with communication--always updating me on timing and Leo's "business" for the day-- and is very flexible with our changing schedules. Would definitely recommend him to anyone in the FiDi area.

They did a fantastic job with my pup and were priced just right! Highly reccommended!read more

Very nice and the convenience of being mobil service was the main reason I used them. Decent job…read moreif ur in a pinch, but appears to be learning the grooming process. Didn't cut hair in between paws and toes and although I said she was a poodle, the top and face was not cut this way the first time. Second time the poodle top was not cut away from the face so when it grew back it was all in her eyes and I had to cut back myself. The thing that bothered me most was the constant changes in price without consulting the customer first. I also didn't like the cash only requirement. Not even Zelle or Venmo. Making it hard when prices are changed and you're not told ahead of time. Unfortunately still looking for our groomer.

There is no one I would trust, other than my immediate family to care for my baby girl Noel, a four…read moreyear old Blenheim than Pat. This is a very precious breed, as any Cavalier parent will tell you, and they are not equipped to be in a loud, crowed kennel. Pat cares for these fur babies as if they are her own, and she currently has three. They have the run of her home and she probably takes better care of our girl than we do (and that's saying a lot)! I would not hesitate to recommend her for one moment. I know we will be with Pat for as long as she will let us! Thank you for your dedication to the breed and for opening your home to parents who only want the best for their Cavs.

If not for Cavaliers At The Spa, we'd never have been able to take a vacation! We have tremendous…read morepiece of mind, knowing that our cavaliers are in the hands of such a responsible, knowledgeable and caring person as Patrisha Wayne. Highly recommend!